Professional Documents
Culture Documents
of Management
Communication Malfunctions
Communication can be imperfect
Infiniteness and complexity of the reality Symbols of communication imperfect & they
Thus, malfunction exist in our communication. Communication malfunctions- a pattern of Lg Result from the language imperfection
quantitative measures
Using
More qualifying
alternatives possible
Existence of middle ground positions is possible
in business
Two valued thinking applies to reports, letters
2.
possible.
We need to infer and inference might go wrong.
No inference-no communication.
Limiting all comments to factual materials; makes communication dull and difficult.
Effect on communication
Source of human miscommunication.
inferences by
Being aware of the inferences that we make. Calculating the probability of our correctness. Being aware that our inferences can go wrong.
A result of allness
Our tendency to judge the whole by a part is a cause of blocked mind.
An attitude of implying that what we know or
attitude of allness!!!
Dogmatism and know-it-all results from blocked
mind.
Adamant attitude is caused by blocked mind.
parties in an argument usually defend their blocked minds rather than listen.
others.
causes disaster in letter writing, report writing and in oral communication situation.
A wrong decision reached because of a
5. Failure to Discriminate
Tendency to see similarities rather than
stereotypes.
Stereotypes totally not true; there exist many differences. We hold many stereotypes but all distort reality. Stereotypes in communication replace reality.
Judgment by Category
Making common judgments to cover all
discrimination
incorrect!!!
They miscommunicate!