Tour 107

Tour Operations Cycle

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TOUR OPERATIONS
The preparation and implementation of all activities within an itinerary, within a given time frame, within the estimated costs, in order to meet the expectations of the paying client.

A/P AMY MIA R. TURARAY

Tour 107

Tour Operation Cycle

Planning Contracting Costing Quotations and Tariffs Reservations Field Operations Accounting Evaluation

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Planning
Process of determining the objective/s to be achieved Customer-focused, destination-oriented, financial or corporate

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Planning: Customer-focused
Client profile Destinations requested or proposed Duration Category of accommodation Meal plan Sightseeing or activities requested or suggested Mode or class of transportation Ancillary services Guide and/or tour escort services Number of FOCs
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Contracting
Process of negotiating and collating from a set of identified suppliers for the most favorable rates, terms and concessions. Published Rate: a rate with a built-in commission distributed by suppliers Contracted Rate: a negotiated net rate granted to tour operators by suppliers

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Contracting
Contract Agreement: Class and/or Type of Service/Category and/or Type of Room Taxes, Insurance Fees, Service Charge
Net inclusive Net ++

Applicable Concessions Validity of Contracted Rates

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Contracting
Contract Agreement: Booking and Reservation Procedures and Conditions
Option date Cancellation penalties Amendment policies Cutoff period Deposit Payments Revisions Form of Payment/Credit Line
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Costing
Process of determining the actual cost of a tour package by detailing the various components of the package

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Costing
Fixed or variable Fixed: constant regardless of the number of participants Variable: depends on the number of projected or proposed participants

A/P AMY MIA R. TURARAY

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Transportation Cost
Cost by air, sea or land, to and from a point of origin to a destination, or destinations and back to the point of origin Fixed Chartered transportation: variable

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Transfer Cost
Cost of transportation to and from a destinations gateway such as airport, pier or bus station to the place of lodging. Proration: dividing the cost of a travel component or by the number of passengers, actual or service Transfers: variable projected, availing of such service or component. (prorated) Shuttle service: fixed

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Sightseeing Tours
Total costs of transportation within the destination to sights and sites of interest, tour guides services, entrance fees, cost of entertainment or activities and, sometimes, the cost of snacks and meals.

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Sightseeing Tours
Transportation (within the destination): variable Tour guide: variable Entrance fees: fixed Activities: fixed or variable Snacks/meals: fixed

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Accommodation
Cost of lodging, depending on the number of persons occupying a room, and the costs of meals served within the lodging establishment. Hotel accommodation: fixed (TWN sharing) Meals: fixed

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Tour Escort
Cost incurred in the accommodations, meals and some transportation components of the individual who travels with the clients from the point of origin and back. Variable (prorated)

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Itinerary
A schedule of activities and destinations arranged in a chronological order. Types: Skeletal Skeletal: Technical: Descriptive: IsSpecifies aProvides proposed the a and details, narrative preliminary like ofthe thescheduled planned schedule of transportation, and destinations arrival andvisited departure schedules, activities Technical of sightseeing, land travel time, type of duration Descriptive accommodation

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Skeletal Itinerary
Day One - Arrive into London Heathrow Apt Sightseeing Tour Check-in Overnight Day Two Shakespeares Globe Theatre Lunch Matinee Theatre Evening at Leisure Overnight Hotel Day Three - Theatre Museum Pre-theatre dinner West End Theatre
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Technical Itinerary
Day One 0800 Arrive into London Heathrow Apt 1100 Sightseeing Tour 1300 Check-in 2100 Overnight Day Two 1100 Shakespeares Globe Theatre 1200 Lunch 1330 Matinee Theatre 1800 Evening at Leisure 2200 Overnight Hotel Day Three 0900 Theatre Museum 1100 Pre-theatre dinner 1300 West End Theatre

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Descriptive Itinerary
Day One - Arrive into London Heathrow Airport, where you will be met by your driver for the transfer into central London for a panoramic sightseeing tour of the city to include the major sights. Check-in at your centrally located hotel and this will be your base for the next 3 nights. Day Two - Morning visit to the Shakespeare?s Globe Theatre for a backstage theatre tour, offering a fascinating introduction to the world-famous Globe Theatre and life in Shakespeare's London. Discover Elizabethan Bankside - the city of London's playground, see a sword-fighting display, find out how actors are dressed in handmade costumes and take a tour of today?s working theatre brought vividly to life by one of the story-teller guides. This will be followed by lunch in the Globe Restaurant before attending a matinee theatre performance. Evening is at leisure. Day Three - Morning visit to the Theatre Museum, featuring British Theatre from Shakespeare?s day to present. This will be followed by a backstage tour of the Theatre Royal, the home of "Miss Saigon". The history is brought to vivid life as key characters, writers and actors from the theatre's 300 year old past take you back through time as you look around this famous theatre. In the evening enjoy a pre-theatre dinner, followed by a performance at a West End Theatre. A/P AMY MIA R. TURARAY

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Quotation
Determining the desired profits (plus cost and prorated concessions) and preparation of proposals.

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Reservation
Process of placing advanced requests for available space or services at sometime in the future and obtaining confirmation of these.

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Field Operation
Covers the actual delivery of services, and all activities of the travelers from the moment of arrival t the time of departure.

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Accounting
Covers the collection of payments due from the clients and payment due to all suppliers.

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Evaluation
Involves comparing the performance of the organization with the actual results: a) Financial results (gain or loss) and b) Customer satisfaction by seeking feedback from the clients.

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