Professional Documents
Culture Documents
McGraw-Hill/Irwin
LO1 Learn how to assess how well a companys current strategy is working. LO2 Understand why a companys resources and capabilities are central to its strategic approach and how to evaluate their potential for giving the company a competitive edge over rivals.
LO3 Grasp how and why activities performed internally by a company and those performed externally by its suppliers and forward channel allies determine a companys cost structure and the value it provides to customers.
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(contd)
LO4 Learn how to evaluate a companys competitive strength relative to key rivals. LO5 Understand how a comprehensive evaluation of a companys external and internal situations can assist managers in making critical decisions about their next strategic moves.
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Question 2
Question 3
Question 4
Question 5
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standing is improving.
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Trends in the firms sales and earnings growth. Trends in the firms stock price. The firms overall financial strength. The firms customer retention rate.
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Question 2: What Are the Companys Competitively Important Resources and Capabilities?
A
and capabilities Is strengthened when exploiting resources that are competitively valuable, rare, hard to copy, and not easily trumped by rivals equivalent substitute resources
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important capability Valuable physical assets Valuable human assets or intellectual capital Valuable organizational assets Valuable intangible assets Competitively valuable alliances or cooperative ventures
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Core Concept
A resource is a competitive asset that is owned or controlled by a firm; a capability is the capacity of a firm to competently perform some internal activity. Capabilities are developed and enabled through the deployment of a firms resources.
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TABLE 4.1
Tangible Resources Physical resources Financial resources State-of-the-art manufacturing plants and equipment, efficient distribution facilities, attractive real estate locations, or ownership of valuable natural resource deposits Cash and cash equivalents, marketable securities, and other financial assets such as a companys credit rating and borrowing capacity
Technological assets
Organizational resources
Patents, copyrights, superior production technology, and technologies that enable activities
Information and communication systems (servers, workstations, etc.), proven quality control systems, and strong network of distributors or retail dealers
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TABLE 4.1
Intangible Resources Human assets and intellectual capital Brand, image, and reputational assets Relationships An experienced and capable workforce, talented employees in key areas, collective learning embedded in the organization, or proven managerial know-how Brand names, trademarks, product or company image, buyer loyalty, and reputation for quality, superior service Alliances or joint ventures that provide access to technologies, specialized know-how, or geographic markets, and trust established with various partners The norms of behavior, business principles, and ingrained beliefs within the company
Company culture
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Is the resource or capability hard to copy or imitate? Can the resource or capability be trumped by substitute resources and competitive capabilities?
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Core Concept
A core competence is a proficiently performed internal activity that is central to a companys strategy and competitiveness. A core competence that is performed with a very high level of proficiency is referred to as a distinctive competence.
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Core Concept
Companies that lack a stand-alone resource that is competitively powerful may nonetheless develop a competitive advantage through resource bundles that enable the superior performance of important crossfunctional capabilities.
Rather than try to match the resources possessed by a rival firm, a firm may develop entirely different resources that substitute for the strengths of the rival.
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totally new capabilities for delivering better customer value and/or outcompeting rivals
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Core Concept
A dynamic capability is developed when a company has become proficient in modifying, upgrading, or deepening its resources and capabilities to sustain its competitiveness and prepare it to seize future market opportunities and nullify external threats to its well-being.
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Are Company Resources and Capabilities Sufficient to Allow It to Seize Market Opportunities and Nullify External Threats?
SWOT
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Core Concept
SWOT analysis is a simple but powerful tool for sizing up a firms internal strengths and competitive deficiencies, its market opportunities, and the external threats to its future well-being.
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firms strengths determine whether its competitive power in the marketplace will be impressively strong or disappointingly weak. firm that is well endowed with strengths stemming from potent resources and core competencies normally has considerable competitive power.
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TABLE 4.2
Factors to Consider When Identifying a Companys Strengths, Weaknesses, Opportunities, and Threats
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weakness or competitive deficiency is something a firm lacks or does poorly or a condition that puts it at a disadvantage in the marketplace such as:
Deficiencies in competitively important physical,
in key areas
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TABLE 4.2
Factors to Consider When Identifying a Companys Strengths, Weaknesses, Opportunities, and Threats
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TABLE 4.2
Factors to Consider When Identifying a Companys Strengths, Weaknesses, Opportunities, and Threats
Potential Market Opportunities Serving additional customer groups or market segments. Expanding into new geographic markets. Expanding the firms product line to meet a broader range of customer needs. Utilizing existing company skills or technological know-how to enter new product lines or new businesses. Falling trade barriers in attractive foreign markets. Acquiring rival firms or companies with attractive technological expertise or capabilities.
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New regulations that are more burdensome to a firm than to its competitors
Vulnerability of the firm to a rise in interest rates The potential of a hostile takeover Unfavorable demographic shifts Adverse changes in foreign exchange rates
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TABLE 4.2
Factors to Consider When Identifying a Companys Strengths, Weaknesses, Opportunities, and Threats
Potential External Threats to a Companys Future Prospects Increasing intensity of competition among industry rivalsmay squeeze profit
margins.
Slowdowns in market growth. Likely entry of potent new competitors. Growing bargaining power of customers or suppliers.
A shift in buyer needs and tastes away from the industrys product.
Adverse demographic changes that threaten to curtail demand for the industrys product. Vulnerability to unfavorable industry driving forces. Restrictive trade policies on the part of foreign governments. Costly new regulatory requirements.
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actions to better match the firms strategy to its strengths and market opportunities, correcting problematic weaknesses, and defending against worrisome external threats.
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Question 3: Are the Companys Cost Structure and Customer Value Proposition Competitive?
Why
proposition are competitive is crucial, especially so in industries where price competition is prevalent.
Useful
analytical tools:
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Core Concept
A companys value chain identifies the primary activities that create customer value and related support activities.
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FIGURE 4.1
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FIGURE 4.1
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Benchmarking: A Tool for Assessing Whether a Companys Value Chain Activities Are Competitive
Entails
making cross-company comparisons of how certain activities are performed and the costs associated with:
How materials are purchased How inventories are managed How products are assembled How customer orders are filled and shipped
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Core Concept
Benchmarking is a potent tool for learning which firms are best at performing particular activities and then using their techniques (or best practices) to improve the cost and effectiveness of a firms own internal activities.
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FIGURE 4.2
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A firms customer value proposition and cost competitiveness depend not only on its internally performed activities, but also on the value chain activities of its suppliers and forward channel allies. Accurately assessing the competitiveness of a firms cost structure and value proposition requires that managers understand an industrys entire value chain system for delivering a product or service to customers, not just the firms own internal value chain.
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are three main areas of a firms overall value chain where cost differences occur:
Activities performed by suppliers A firms own internal activities
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Switch
to lower-priced substitutes
Collaborate
closely with suppliers to identify mutual cost-saving opportunities backward into business of highcost suppliers
Integrate
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Remedying a Cost Disadvantage Associated with Activities Performed by Forward Channel Allies
Pressure
dealer-distributors and other forward channel allies to reduce their costs and markups Work with forward channel allies to identify win-win opportunities to reduce costs Change to a more economical distribution strategy:
Switch to cheaper distribution channels Integrate forward into company-owned retail outlets
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Step 1
Step 2
Assign a weight to each measure of competitive strength based on its importance in shaping competitive success. (The sum of the weights for each measure must add up to 1.0.)
Calculate strength ratings by scoring each competitor on each strength measure (use a scale where 1 is weak and 10 is strong) and multiplying the assigned rating by the assigned weight. Sum the weighted strength ratings on each factor to get an overall measure of competitive strength for each company being rated.
Step 3
Step 4
Step 5
Use the overall strength ratings to draw conclusions about the size and extent of the firms net competitive advantage or disadvantage and to take specific note of areas of strength and weakness.
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TABLE 4.3
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how firm stacks up against rivals, measure by measure whether firm is at a competitive advantage or disadvantage against each rival possible offensive strategies that can be waged against rivals weaknesses
Indicates
Identifies
Identifies
pinpoint the issues and problems that management must address in setting its agenda for actions to take next to improve the firms performance and business outlook.
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