Email Techniques

MGMT 211

Introduction
Any observations about professional emails?
What are the common types of emails you have to write? Any observations about style/tone?

What are emails that you have found difficult to write?

Email Key Skills

Deciding the contexts in which it is appropriate to use email Keeping emails precise and courteous Organizing email so that relevant information can be looked up quickly

Common Email Scenarios

Introducing yourself/others Giving progress updates
Moral uplift

Email Basics - Setting a Subject

What would be the subject for the following mails:
An email from you to me in which you want me to evaluate your business plan idea An email from you to me in which you indicate you would like to set an appointment outside of class time

Email Basics - Address

How do you address:
An instructor/superior A colleague Multiple people

Email Basics - Formatting

Paragraphing Bullet points Leave a line between paragraphs How do you respond to a list of items?

Email Basics - Attachment

Make sure you indicate there is an attachment and its purpose Handling multiple attachments

Email Basics - Signing

Sample Emails
How do you address your team in the case of emergencies? How do you address your team upon achieving an important milestone? How do you introduce people in a professional context? How do you give a progress update?

Scenario 1
At a networking event, you meet a LUMS alum who works in the Finance department of Nestle. He gives you his card and encourages you to send your CV to him. What would you write in your mail to him?

Scenario 2
You are the head of Human Resources at Telenor. A new employee has just joined the company and you would like to introduce her by email to the team of 100+ people. What would you write?

Scenario 3
You are the CEO of a small firm with 20 employees. You have noticed that several people are frequently arriving late to work and not justifying their behavior. You would like to write an email that will help in addressing this concern. What would you write?

Scenario 4
You would like to invite the GM Sales at Shell as a guest to a conference at LUMS. What would you write?

Scenario 5
You work for Netsol, a mid-sized software house as a Business Development manager. You are expected to send emails to potential clients you have never met in person and try to win business for the company. How do you phrase your introductory email?

Scenario 6
You work in the supply chain department of a consumer goods firm. For the last two weeks, a vendor that supplies raw materials to you has delivered several hours later than you anticipated. While this has not affected you directly so far, such behavior over a consistent period may be problematic. How would you address the point person in this operation?

Scenario 7
You have resigned from your current job and would like to send out one farewell email to your colleagues. What would you say?

Email assignment
Send me an email at my LUMS address: jazib.zahir@lums.edu.pk Email should cover one criticism of the class till now:
Teaching Style A particular class that needed improvement Nature of assignment Any aspect of the class

Email Assignment
Grading = 5 marks Deadline = Midnight Thursday 31st October Grading criteria:
Do you get the basics right? Are you able to communicate a valid and constructive criticism of the class in a persuasive yet courteous manner? Is your email effective in terms of language?