Communication

Madhvendra Pratap Singh

LETS DISCOVER

THE POWER OF
COMMUNICATION

The word communication has been derived from the

Latin word 'communis' communication that means common. besides

However,

incorporates,

commonality, the concepts of transfer, meaning and information.

The communication can be defined as the process

through which two or more persons come to exchange ideas and understanding among them.

"Communication is something so simple and difficult that we can never put it in simple words," says T.S. Mathews.

But we do need a definition to understand the term. In

his book Communication in Business, Peter Little

defines communication as follows: Communication is the process by which information is transmitted

between individuals and / or organizations so that an

understanding response results.

Increases your productivity and relationships Greater Impact on people around you

Help you to connect with your audience

Help you to understand thoughts and feelings

Seek to clarify your ideas before communicating. Examine true purpose of each communication. Consider total physical and human setting. Be mindful of the tone/volume. Make sure that communication. your actions support your

Seek not only to be understood, but to understand. Follow up your communication.

channel/media

Senders mind

Receivers Mind

Noise
Source Encoding Transmission Decoding Receiver

Feedback

Status Effects Source Cultural Differences

Semantic Problems

Perceptual Distortions Receiver Physical Distractions

No Feedback

Poor Choice of Communication Channels

Completeness:
Message is complete when it contains all the facts that the receiver needs for the action he desired. Answer all the questions asked. Check for five Ws - who, why, what, when and where.

Conciseness:
Contributes to emphasis. Eliminate unnecessary words.

Clarity: Choose short, familiar, conversational words. Include examples, illustrations and other visuals.

Courtesy: Helps to strengthen business friendship. Be sincere, tactful, thoughtful and appreciative. Wish or apologize as per the occasion.

Correctness: Use the right level of language (more than proper grammar). Include only accurate figures, facts and words.

Consideration:
Prepare every message with recipient in mind. Show reader benefits. Focus on you instead of I.

Concreteness:
Being specific, definite and vivid. Put action in your words.

Words
Body Language Voice/Modulation

Research shows, communication is

55% body language

7% words

38% Voice

BUSINESS COMMUNICATION

MESSAGE

INTERPRETATION

ANALYSIS

Com-mu-ni-ca-tion \ n 1. :an act of transmitting 2.:message 3.:Exchange of information or opinions 4.:to make known.

Sender Message not clear Lack of preparation Not credible Speech too fast/slow Too many messages at once

Message & Channel

Wrong message for audience Wrong channel Too complex Unorganized message No interest for receiver Not timely

Receiver

Poor listening skills

Not active listening Focus on sender, not message

Not interested
Too tired Language barrier Jumping to conclusion Distance from sender

Go

GET

GREAT

Madhvendra Pratap Singh +91 97943 33288 madhvendra@axiscolleges.in