Different Forms Of

Communication
MBA-SEM
2008

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 Forms Of Communication

 Verbal Communication
 Non-Verbal Communication

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 Non Verbal Communication
“Actions speak louder than words”
 It is communication through any means other than words

 It refers to all external stimuli other than the spoken or

written words and that includes body motion, characteristics
of voice, appearance and space distancing.

 Non- Verbal cues, in fact can speak louder than words. Your
personal appearance, facial expressions, postures, gestures,
eye contact, voice, proximity, touch – all of these non verbal
signals influence the way your message is interpreted or
deciphered by your partners in a communication process.

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Forms of Non-Verbal Communication

 Conscious non-verbal Communication

 Subliminal Non-verbal Communication

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Goals to be accomplished by Non-verbal
Communication

 To create impression
 To manage interaction
 Expressing emotions
 To send relational messages
 To convey deception
 To send messages of power and persuasion

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 Types of Non-verbal Communication

Kinesics
 Facial Expression
 Neutral
 Relaxed
 Tense
 Uplifted
 Droopy

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 Kinesics Contd…
 Posture
 Slumped posture = low spirits
 Erect Posture = high spirits, energy, and confidence
 Lean forward = open and interested
 Lean away = defensive or disinterested
 Crossed arms = defensive
 Uncrossed = willingness to listen

 Gesture
 Conscious Gestures
 Spontaneous Gestures

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 Types of Non-verbal Communication
Contd….
Oculesics
 Eye contacts

Haptics
 Touch

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 Types of Non-verbal Communication
Contd…
Proxemics
 Space

Appearance and Artifacts

 Attire and Ac-cessories

Paralinguistics / Vocalics
 Pitch
 Speed
 Quality
 Pauses

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Types of Non-verbal Communication
Contd…

Chronemics
 Time

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 Assignment No.1
 Why non-verbal communication is important?
 How can non verbal communication help a
Manager interact effectively?
 How can you improve your non-verbal
communication?

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