TERMINAL MANAGEMENT

TERMINAL MANAGEMENT
CONTAINER TERMINAL TYPICAL FIGURES. 4 (Super) Post Panamax Cranes 8 RTGs 4 FLTs (MTHandling/Storage) 20 Tugmasters + 40 Chassis.(Multi Trailer System - MTS.)? Quaylength: 800 - 1000 mtrs. Terminal Area: 45 ha. Cap. 350.000 moves/yr CFS + Equipment. (FLTs).

TERMINAL MANAGEMENT
Main Facilities: Office building: Staff - Agents Customs - Cafetaria & Washing Facilities - Others. In/Out Gate, incl. Checkpoint. Railway connections Workshop incl. Equipment Parking Area. CFS

TERMINAL MANAGEMENT
COMMERCIAL DEPT. FINANCE & ADM. DEPT. HUMAN RESOURCES DEPARTMENT. TECHNICAL DEPT. SECURITY/SAFETY DEPT. OPERATIONS DEPT. COMMUNICATION MANAGEMENT BY OBJECTIVES

COMMERCIAL DEPT.
MARKETING/SALES

COMMERCIAL DEPT.
MARKETING/SALES
What is a market ? Why know the (your) market? What is marketing ? The marketing mix The marketing manager Type of markets Marketing research The marketing plan

COMMERCIAL DEPT.
MARKETING/SALES

MARKET RESEARCH
TRANSPORT MARKET DEVELOPMENTS Volume growth Unitization / containerization Ships type/size Modal split Transport systems

COMMERCIAL DEPT.
MARKETING/SALES MARKET RESEARCH ECONOMIC DEVELOPMENTS Global trade Global industrialization Cargo flows Finished products versus raw materials Policies Economy of scale

COMMERCIAL DEPT.
MARKETING/SALES MARKETING/SALES IN PORTS AND TERMINALS Product Place / Position Price Promotion Personal selling STRATEGY Customer orientated - (Who is your customer) Clear profile of company Additional service rendering Quality in service Reliability

COMMERCIAL DEPT.
MARKETING/SALES ANALYSIS OF PORTS / TERMINAL POSITION Market segmentation Competition analysis Strength/weakness analysis - Capacities - Equipment Management - Finance Techniques - Communication Port charges - Sailing times / Hinterland to/from port Transhipment status - Working conditions - Customs procedures

COMMERCIAL DEPT.
MARKETING/SALES COMPETITION ANALYSIS Identify all. Good/bad competitors Select optimal market share Avoid creating desperate competitors COMPETITION ANALYSIS Competitor satisfied? Possible future moves and how dangerous? Competitor vulnerable? How most damaging retaliation?

COMMERCIAL DEPT.
MARKETING/SALES COMPETITIVE ADVANTAGE Technology leadership by itself rarely leads to success.

COMMERCIAL DEPT.
MARKETING/SALES TARIFFS PRICING Objectives / Determination Break - even analysis Strategy STRUCTURE Infrastructure - Port dues/ charges Super structure - Cargo handling charges Shipping conditions (cif/fob)

COMMERCIAL DEPT.
MARKETING/SALES TARIFFS PORT DUES/CHARGES PILOTAGE -Draught - Sea/Harbour - Distance TUGBOATS - Ships l.o.a. Distance - per Tug. PORT DUES - Category - Ships GRT - cargo load/disch. (ton) Frequency reductions. WHARFAGE - cargo load/disch via quay QUAYDUES - Ships l.o.a./day (UN)MOORING - Ships l.o.a.

COMMERCIAL DEPT.
MARKETING/SALES TARIFFS CARGO HANDLING CHARGES: MULTI USER TERMINAL: See example DEDICATED TERMINAL: Total amount/yr: Fixed costs (Per throughput category) Amount/ctr: Variable costs VIRTUAL TERMINAL Contract identical to Dedicated Terminal but physically other arrangement.

COMMERCIAL DEPT.
MARKETING/SALES CONTRACTS MULTI USER TERMINAL CONTRACT CONTENTS: 1.00 Definitions 2.00 Service 3.00 Duration of contract 4.00 General description of services 5.00 Operations

COMMERCIAL DEPT.
MARKETING/SALES CONTRACTS 6.00 Liabilities 7.00 Jurisdiction 8.00 Assignments 9.00 Payments 10.00 Translation Appendix I Rates Appendix II Adjustments Appendix III Reporting and Documentation

COMMERCIAL DEPT.
MARKETING/SALES CONTRACTS RATES (As per clause 5.00: Operations - Description of services (detailed) LOAD/DISCHARGE LINE HAULIER: per move, incl free storage period - 24 hrs./day Holiday/ Weekend surcharge. T/S: per move - separate Line Haulier - Feeder. RECEPTION/DELIVERY: Truck/Rail: per move - 16 hrs. day Surcharge for other times.

COMMERCIAL DEPT.
MARKETING/SALES CONTRACTS LOAD/DISCHARGE FEEDER (BARGE): Per move, 24 hrs/day Holiday/Weekend surcharge. STORAGE: Full: beyond free period: TEU/day MT: Free allotment:TEU/day or TEU/day/month, thereafter TEU/day. SHIFTING: Same bay, per ctr. Via quay: per ctr. (= 2 moves) SURCHARGES: Per gang/shift

COMMERCIAL DEPT.
MARKETING/SALES CONTRACTS IDLE TIME/WAITING SHIPS ARRIVAL: Beyond 1-2 hrs. per gang/hour REFRIGERATION: Per ctr./24 hrs. LOAD/DISCH. NON STAN-DARD CTRS.: Per move or Surcharge (%) on basis rate. LOAD/DISCH. UNCONT. CARGO.: Per ton

COMMERCIAL DEPT.
MARKETING/SALES CONTRACTS CFS Stuffing, stripping, re-vanning: per ton. Reception/delivery: per ton.(To cargo interests ?) Direct ex/into truck, wagon, barge. General, Palletized, Reefer, (IMO) cargo. Storage: Open/Shed: beyond free period: ton/day. GENERAL: EXTRA SERVICE ON REQUEST: Per Foreman/Labourer/hour or shift.

TERMINAL CONTRACT
Guaranteed Production Clause: Example: 1500 moves/24hr or pro rata Non - Performance Clause: (Penalty Clause) If guaranteed production not achieved: Terminal to pay a penalty to the Line of $1000 per extra hour.

COMMERCIAL DEPT.
MARKETING/SALES PROMOTION Advertising Public relations Exhibitions Conferences etc. Personal selling PERSONAL SELLING KNOW THE MARKET KNOW DEVELOPMENTS (ANTICIPATION) KNOW YOUR CUSTOMER KNOW YOUR COMPANY KNOW YOUR TARIFFS

FINANCE & ADM. DEPARTMENT

INVOICING BOOK KEEPING WAGE (SALARY) ADMINISTRATION COST CONTROL PROJECTS EDP

FINANCE & ADM. DEPARTMENT

FINANCE & ADM. DEPARTMENT

INVOICING
Vessels outturn reports Delivery/Reception reports Stock reports Working orders Contracts Rate agreements Port Tariffs

FINANCE & ADM. DEPARTMENT

BOOK KEEPING
System Invoicing Wage administration Cost Control Monitoring (debtors)

FINANCE & ADM. DEPARTMENT

WAGE (SALARY) ADMINISTRATION
Salary info Working hours Overtime info Increments/Extras etc. (Collective) Labour agreement

FINANCE & ADM. DEPARTMENT

COST CONTROL
Budget Monthly overview Annual overview Balance sheet Core figures Results (Profit - Loss account) Specifications Reporting

FINANCE & ADM. DEPARTMENT

COST CONTROL
Budget Monthly overview Annual overview Balance sheet Core figures Results (Profit - Loss account) Specifications Reporting

FINANCE & ADM. DEPARTMENT

COST CONTROL
OVERVIEW MONTHLY / ANNUAL Budget items Results (P+L account) Comparison with budget Core figures Specifications Verbal reporting: discrepancies, actual/future developments

FINANCE & ADM. DEPARTMENT

REPORTING
INFORMATION OPERATIONAL Production Productivity Occupancy rates INFORMATION MANAGEMENT Not only financial Short/Long term planning Operations -> efficiency Analyse -> measures -> developments.

FINANCE & ADM. DEPARTMENT

PROJECTS
Investments Extensions (Lease) Contracts Merger Reorganisation

FINANCE & ADM. DEPARTMENT

ELECTRONIC DATA PROCESSING
Developments Investment/Lease Maintenance

HUMAN RESOURCES DEPARTMENT

Personnel Organisation Collective Labour Agreements Administration (Wage/salary??) Social legislation Representation Information - (confidential)

HUMAN RESOURCES DEPARTMENT

HUMAN RESOURCES DEPARTMENT

PERSONNEL ORGANISATION
Availability (holidays/illness) Permanent/pool/agency Training Coaching Quality control Organisation of teams Foremen Technical support Communication

HUMAN RESOURCES DEPARTMENT

PERSONNEL ORGANISATION
TRAINING COACHING QUALITY CONTROL Internal / External Jobdescriptions Assessments (System) Promotion policy/system Sanctions/dismissal Communication

HUMAN RESOURCES DEPARTMENT

COLLECTIVE LABOUR AGREEMENTS REPRESENTATION SOCIAL LEGISLATION Unions Employers Association Works council ADMINISTRATION INFORMATION Wage/salary administration (??) Filing Confidentiality Privacy legislation

HUMAN RESOURCES DEPARTMENT

GENERAL Less physical functions Increasing need specialist /combi functions Automation: administration planning - operations. Flexibility / employability Social climate

TECHNICAL DEPARTMENT
Equipment Office / Site Maintenance & Repair Stockkeeping (Spareparts) Planning/allocation Equipment lease / hire Husbandry (telephone / water) Procurement/Claims Research & Development

TECHNICAL DEPARTMENT

TECHNICAL DEPARTMENT
MAINTENANCE & REPAIR
EQUIPMENT MAINTENANCE Schedules factory / supplier Coordination with Operations Inspections Safety certificates (Labour Inspection) WORKSHOP REQUIREMENTS Overhead crane Central systems: Lub. Oil Hydrolic oil Water suppl Grease

TECHNICAL DEPARTMENT
MAINTENANCE & REPAIR
Central air system 12 atm. - two compressors Hand tools (air + electric) Lifting equipment for changing wheels Fixed and/or mobile working platforms Spare part store/ administration Electric welding machines + burner

TECHNICAL DEPARTMENT
MAINTENANCE & REPAIR
Ventilated battery charge/store room + testing equipment Drilling and grinding machines Car lift (6 -10 tons) Hydraulic lifting tools for cranes, up to 50 tons Steam cleaner Electric terminals: 220 - 380 V 16 - 63A Diesel fuel pump El.power supply abt. 120 kwh.

TECHNICAL DEPARTMENT
MAINTENANCE & REPAIR
TYPICAL MAINTENANCE SCHEDULE DIESEL ENGINED EQUIPMENT DAILY Engine control: water, oil, V-belts Electrical: generator, safety functions, travel & working lights General: tyres, ladders, safety guard, mirrors, fuel

TECHNICAL DEPARTMENT
MAINTENANCE & REPAIR
WEEKLY/50 HOURS Check: tyre pressure, oil levels, generator, motors, battery Lubricate:drive chains, wheel suspensions, steering linkage, splains on drive shafts. 250 HOURS Renew: engine oil, oil filters, air filters Check:cable reels and connections, generator revs, voltage, brakes.

TECHNICAL DEPARTMENT
MAINTENANCE & REPAIR
500 HOURS Check: speed control of all engines and systems 1000 HOURS Check engine-fuel injectors, adjust valves, clean radiator Internal check of all electric motors, bearings, doors (water-proof) Check bolt connections on main frame, wheel suspensions, generator set and motors. Lubricate hoist- and antisway cables.

TECHNICAL DEPARTMENT
STOCKKEEPING

Own stock of spareparts to be ascertained very carefully Supplies from dealer / importer (availability - notice - quantity)

TECHNICAL DEPARTMENT
EQUIPMENT LEASE / HIRE
Flexibility Type of equipment Availability Average requirement basis for own investments Extras hire per day / week / month

TECHNICAL DEPARTMENT
HUSBANDRY
Telephone connections Water supply Power supply

TECHNICAL DEPARTMENT
PROCUREMENT CLAIMS Separation user/buyer sales/claims Minimum three competitive offers Comparable Quality / delivery time Available spareparts Quantity rebates

TECHNICAL DEPARTMENT
RESEARCH & DEVELOPMENT
Technological developments Depending on terminals market position and size R&D Philanthropist

SECURITY/SAFETY DEPARTMENT
STAFF ONLY (??) (CONTRACTING OUT) Gate keeping Surveillance Supervision fire fighting/life saving equipment First aid - accidents (Un)mooring vesssels

SECURITY/SAFETY DEPARTMENT
SUPERVISION SAFETY / ENVIRONMENTAL RULES Waste disposal Prevention oil pollution Traffic/safety signs Training First Aid certificates Consultation/agreements Fire Brigade/Ambulance Accident register Labour plan (Safety-Health-Wellbeing-Environment) Annual Report

OPERATIONS DEPARTMENT
PLANNING VESSEL OPERATION LANDSIDE OPERATION OTHER ACTIVITIES

OPERATIONS DEPARTMENT

OPERATIONS DEPARTMENT
KEY WORDS Flexibility Adaptability Anticipation TARGETS High productivity/service level Optimal use of capacities Operating at lowest possible costs

OPERATIONS DEPARTMENT
PLANNING
COMMUNICATION EXTERNAL INFO from Ships Agent Long Term Schedule Coastwise Schedule Delivery Information (IM - T/S) Booking Information (EX) Container Announcing List Late Deliveries (EX)

OPERATIONS DEPARTMENT
PLANNING
Customs Port Authority Trucking Companies Railways Feederlines (T/S) (Inland Waterway Transport) Husbanding Services (Repairs Laundry - Stores)

OPERATIONS DEPARTMENT
PLANNING
LONG TERM SCHEDULE: Ship & Voyage nr. (Loading) Ports and dates (Discharging) Ports and dates (Transhipment) Ports and dates. Guaranteed berth/gang/production required Fixed dates for export cargo. Tight planning is required

OPERATIONS DEPARTMENT
PLANNING
COASTWISE SCHEDULE: 10 - 14 days before arrival Ship & Voyage nr. Ports Hours in port (ETA - ETD) Closing dates. FCL: 12 hours before ETA LCL: 24 hours before ETA

OPERATIONS DEPARTMENT
PLANNING
DELIVERY INFORMATION Discharging/Yard planning - Import Delivery Information Form 20/40 ctr. Per Operator Weight Specials (OH - OW - IMO) Reefers + Temperature Mode of delivery IMPORT - T/S + particulars

OPERATIONS DEPARTMENT
PLANNING
BOOKING INFORMATION Yard planning- Export Start one week before arrival, daily updated. Quantity 20/40 per Operator and per destination Weight Class Specials (OH + OW + IMO) Reefer + Temperature

OPERATIONS DEPARTMENT
PLANNING
CONTAINER ANNOUNCING LIST Final Booking List Loading Instruction Numerical Order Per Line (Consortia - Alliances) Further as per Booking Info. LATE DELIVERIES. To be agreed upon. Limited quantity, not hampering the operations, otherwise for account of shipping company. Exact time of arrival and particulars must be available.

OPERATIONS DEPARTMENT
PLANNING
CUSTOMS Customs clearance on board, but before arrival manifests and export documents are delivered to customs office. Loading lists (Feeders, truck, railway) to be accompanied by relevant customs documents to prevent delays.

OPERATIONS DEPARTMENT
PLANNING
PORT AUTHORITY. Declaration of Dangerous Goods (Import/Export) including stowage positions. Permits in case of repairs with open fire (burning - welding) Berth allocation TRUCKING COMPANIES Pick up at random, no notice, but certain regulation is required in order to prevent congestion. Priority for perishable cargo.

OPERATIONS DEPARTMENT
PLANNING
RAILWAYS Info to Railway Company for planning purposes; containers are allocated to specified wagons. Direct/Indirect loading? FEEDERS (INLAND WATERWAYS) Stowage info/planning Berth/labour/equipment allocation.

OPERATIONS DEPARTMENT
PLANNING
HUSBANDING SERVICES Coordination with Terminal Operator Close contact in order not to hamper the operation. INTERNAL: SHIPPLANNING - EXPORT Outline Stowage from principal. (Central Stowage Office - Central Coordinating Office ) IMO/Specials appointed slots. Operation Plan Loading/discharging list sequential. Shiftlist.

OPERATIONS DEPARTMENT
PLANNING
SHIPPLANNING - EXPORT Container Announcing List 20/40/45/48/49/52/53 ?? Destination Weightclass: MT-10-15-20->20t Yardposition - loading sequence. Max. Stackweight Stability/Trim - parameters. SHIPPLANNING EXPORT Loading List Sequential

Completing Ships Stowage Plan

OPERATIONS DEPARTMENT
PLANNING
YARDPLANNING - EXPORT 20/40/45/ 48/49/52/53 ???? Destination Weightclass: MT-12-20->20t Specials (OH - OW - OL - Flat-beds Reefers IMO ctrs - IMO segregation as per vessel regulations (port areas)

OPERATIONS DEPARTMENT
PLANNING
SHIPPLANNING - IMPORT Ships Stowage Plan Discharging List Sequential YARDPLANNING - IMPORT Outline Planning - T/S per destination - Line etc. Import - truck/rail/CFS - at random max. 2-high to prevent excessive shifting. RTG stacking: 2 - h: one slot open in top tier 3 - h: two slots open in top tier

OPERATIONS DEPARTMENT
PLANNING
DANGEROUS GOODS IMO - Classification Separate stacking/stowage Water/liquid tight surface. Special provisions for leaking cargo - ability to collect min. contents of one tanktainer. Protective clothing: overalls, gloves, boots, masks. Availability of daily stock- reports incl. yardposition.

OPERATIONS DEPARTMENT
PLANNING
TOTAL PLANNING OPERATIONS PLAN: Working times Cranes/Gangs per shift Crane division - separation Longitudinal section Discharge - Loading sequence: Total Vessel Per Bay Per Cell Terminal Sailing Report (Reporting) Electronic Data Interchange (EDI) EDI: Structured data and standard messages. United Nations Joint EDIFACT Board.

OPERATIONS DEPARTMENT
PLANNING
EDIFACT - MESSAGES STOWAGE INFORMATION Bayplan-in BAPLIE Stowage instructions MOVINS Bayplan-out BAPLIE DISCHARGE DEEPSEA Call info CALINF Ctr. pre-arrival adv. COPRAR Ctr. arrival info COARRI

OPERATIONS DEPARTMENT
PLANNING
LOADING DEEPSEA Call info CALINF Ctr. pre-dep. Advice COPRDP Ctr. dep. Confirm CODEPA LANDSIDE OPERATION (Road/Rail/Barge) Ctr. release order COREOR Ctr. pick-up notice COPINO Ctr. departure conf. CODECO LANDSIDE OPERATION (Road/Rail/Barge) Ctr. Accept. order COACOR Ctr. Arrival notice COARNO Ctr. Arrival confirm COARCO

OPERATIONS DEPARTMENT
PLANNING
BERTH ALLOCATION WINDOWS as per Long Term Schedule agreement. To be adjusted as required and possible. Flexibility!!

OPERATIONS DEPARTMENT
VESSEL OPERATION
24 hrs/day - 7 days/week. Max. 4 cranes - 4 RTGs per vessel. Max. Productivity: 100 ctrs/hr. Guaranteed productivity: e.g. 1200 ctrs/24 hrs.

OPERATIONS DEPARTMENT
VESSEL OPERATION
LABOUR/EQUIPMENT Gangsize conventional Full Container Operation. 2 Cranedriver/Radioman 1 RTG driver 4-5 Tugmasters (MTS - 2) 2 Checkers 3 Lashing men. Productivity: 180 - 200 ctrs/shift.

OPERATIONS DEPARTMENT
VESSEL OPERATION
Gangsize (technically) dependent on phase of automation and vessel construction. (Near) future??: 2 Cranedriver/Radioman - AGV - ASC/OHBC ? Checkers (container identification?) ? Lashing men. (Open Hatch + Guides on deck vessels?)

OPERATIONS DEPARTMENT
LANDSIDE OPERATION
LABOUR/EQUIPMENT Receiving/delivery 16 hrs/day - 5/6 days/week Housekeeping 2 RTG drivers 2 Checkers 2 ECH FLTs (MTs) 4 Tugmasters

OPERATIONS DEPARTMENT
LANDSIDE OPERATION
LABOUR/EQUIPMENT CONTAINER FREIGHT STATION CFS 8 hrs/day - 5days/week Per stuffing/stripping gang: Palletized: 1 FLT + 2 Lab. Conventional: 1 FLT + 4 Lab.

TERMINAL OPERATIONS
GENERAL ASPECTS
CONTAINER FREIGHT STATION CFS. Stuffing/Stripping into/out of container. Re-Stuffing/Consolidation. Receiving/delivery LCL cargo Platform shed FLTs 2-3 tons cap.

OPERATIONS DEPARTMENT
OTHER ACTIVITIES
AGENCY SERVICES MT CONTAINER DEPOT TRUCKING CONTAINER REPAIR FREIGHT FORWARDING

TERMINAL MANAGEMENT
MANAGEMENT BY OBJECTIVES (BUDGET) COMMUNICATION VIA OVERLAPPING CIRCLES WORKS COUNCIL LABOUR MEETINGS MORNING PRAYERS OPERATIONS TEAM (INFO TEAM) MANAGEMENT TEAM

TERMINAL MANAGEMENT
WORKS COUNCIL Regulated by law Right of advise Right of approval Right of appeal Works council meeting - 6/yr Consultative meeting - 6/yr chairman in turn

TERMINAL MANAGEMENT
LABOUR MEETING Periodic (weekly) Assistent Manager Foremen Labourers Information about running projects Evaluation, learning from mistakes Information about new projects Feed back from labour regarding: Safety Production Better use of equipment New ideas

TERMINAL MANAGEMENT
MORNING PRAYERS Daily Operations Manager - Chairman Comm. Manager Assistent Manager TD Planning employee Proceedings/productions last 24 hrs. Changes in planning Aob.

TERMINAL MANAGEMENT
OPERATIONS TEAM Weekly Operations Manager - Chairman Assistent Managers Info ex/to MT Operational developmentsProductions Yard Lay-out Drastic repairs equipm/site Significant oper. developm.

TERMINAL MANAGEMENT
(INFO TEAM) Monthly Managing Director - Chairman (Members MT) Staffemployees: Procurement Claims Security/Safety General Info

TERMINAL MANAGEMENT
MANAGEMENT TEAM Weekly Managing Director - Chairman Dep. Man. Dir. (Comm. Dept.) Operations Manager Technical Manager Human Resources Manager Controller MANAGEMENT TEAM Budget - put together/discuss P+L account Periodic overviews Possisble measures Any significant development

TERMINAL MANAGEMENT
BOARD OF COMMISIONERS Periodically/Events SHAREHOLDERS MEETING Annual Approval Dividends

TERMINAL OPERATIONS & MANAGEMENT

EXAMPLE: INTERMODAL SHIPPING Europe - Far East v.v. 9 VESSELS - 4000 TEU PORT: Imp - Exp - T/S Window: Weekly -Wednesd.: 00.00 - 16.00 Productivity Guarantee: 1200 moves/24hr

TERMINAL OPERATIONS & MANAGEMENT

Long Term Schedule: Wed. 00.00 - 16.00 hrs Oct. 1: Coastwise schedule: Wed. Oct 14: 01.00 - 16.00 Closing dates: FCL: Tue. Oct. 13 - 13.00 LCL: Mon.Oct. 12 - 17.00 Booking Informations: From Oct. 1st. daily updated stating export containers per destination/size/weight/specials Yardplanning: Per destination/size/weightclass/etc taking above info into account.

TERMINAL OPERATIONS & MANAGEMENT

Oct. 9: Delivery Info. Form. Planning general outline Import and T/S containers. Total moves: Import 175 Export 85 T/S 400 Total 650 Info/communication Truck, Rail and Feeder Lines.

TERMINAL OPERATIONS & MANAGEMENT

Tue. Oct 13: Final ETA: Wed. Oct.14: 00.00 Pilot - 01.00 Alongside. Tue. 13 Oct. 1400: Agreed Labour/Equipment Planning: Wed. 00.00 - 08.00 2 Gangs 08.00 - 16.00 2 Gangs Tue 13 Oct. 1500: Container Announcing List. Loading: 100 ctrs.

TERMINAL OPERATIONS & MANAGEMENT

Tue 13 Oct. 1600: ETA Pilot 14/10 02.00 Alongside 14/10 03.00 Altered Planning: Wed. 14/10: 00.00 - 08.00 1 Gang 08.00 - 16.00 2 Gangs

TERMINAL OPERATIONS & MANAGEMENT

Actual: Arrival alongside: Wed. 13 Oct. 0500 hrs. Moves 775 (Extra MTs) Operation: 05.00 - 08.00 1 Gang 08.00 - 16.00 4 Gangs Reporting to Coordinating Office via Terminal Sailing Report.

TERMINAL OPERATIONS & MANAGEMENT

REMARKS: Guaranteed Productivity: 05.00 - 16.00 = 11 x 50 = 550 Actual Productivity: 775 Idle Time - Waiting for Arrival: 01.00 - 05.00. To be invoiced: Beyond 2 hours after Final ETA = 2 hours at agreed rate per Gang as ordered (= 4 Ganghours.) IN SPITE OF ALL MODERN TECHNOLOGY AND DEVELOPMENTS: A SHIP IS NOT A BUS.