Effective Communication

AFIFAH ALFYANITA
ANGGITA TIARA PRAMADIAZ AZIZAH AFDILA PUTRI

1110312055
1110312060 1110313018

GROUP 25D
Tutor : Drs. Julizar, M.Kes, Apt

DEO CERLOVA MILANO

INDAH PERMATA SARI NAZLA PUTRI SUKMA NOVI YUDIA NURUL FITRI KHUMAIRA PUTRI SRI KARTIKA RISKA FITRIANA HERMAN VADHANA TRUNAKARASU

1110312145
1110312085 1110313048 1110313078 1110312025 1110311025 1110311025 1110314001

Friday, 19 August 2011

Scene 2 : Mrs. Omi Mrs. Omi, 75 year old, brought by her grandson to the clinic with complaints after two days that she could not get up of bed after falling in the bathroom and his grandmother also refused to eat. Her grandson tells about the incident to the doctor, because grandmothers hearing had been decreased significantly. The doctor listened attentively and nodded his head several times. Then after asking permission to the grandmother, the doctor performs the examination by showing empathy to the grandmother who looked in pain. Doctors said there has been a fracture of the collum femoris dextra on Mrs. Omi. Because the grandmother looked tired and weak, the doctor asked the nurse to help him prepare the infusion. Then the doctor

gave the receipt to Mrs. Omis grandson. After the grandmothers condition

get well, doctor refers to the nearest hospital. Before that, it is better to
negotiate first with the child and her nephew, because perhaps the grandmother would likely be operated. After providing care to the Mrs. Omi, the doctor went to the subdistrict office to show a lecture about how HIV transmission in high school students in these districts. This presentation is about HIV/AIDS day. As a medical student, how does a doctor do an effective communication with patients and other relevant personnel?

Terms and Concepts

 Fracture

Empathy
Infusion Active Listening Collum Femoris Dextra Community Health Care Centre Effective Communication Surgery Hospital Referral Receipt HIV AIDS

Problems

 How is the effective communication between a doctor and a patient?

Why a doctor have empathy to the patient?

What is the advantage of effective communication? Why is active listening important in the communication between doctor and patient? What is the difference between verbal communication and non verbal communication? How does a doctor show his empathy? What is the role of public health centered as unit public health implementation? What are informations that must be obtained by a doctor ,patient, and medical staff? What barriers are found of communication between a doctor and patient?

 How is the role of receipt as communication model between doctor and

patient?
How is the procedure of refferal the patient? How is the roles between doctor and medical staff other? How is the influence culture of communication? How do we apply effective communication with Minangkabau culture? Why must the communication staff adapt with Minangkabau culture?

Problems Analysis

How is the effective communication between a doctor and a

patient?
Effective communication between doctor and patient is about how doctors are able to: 1. Analyze patient complaints. 2. Respect the rights of patients. 3. Foster social sense of the patient. Why a doctor have empathy to the patient? A doctor has a sense of empathy toward patients so that patients feel valued, feel comfortable in submitting complaints.

What is the advantage of effective communication?

Advantages of effective communication:

1. Prevent malpractice. 2. Establish a good patient relations. Why is active listening important in the communication between doctor and patient? Active listening is needed in communication between doctors and patients to the occurrence of good and effective communication between doctor and patient.

What is the difference between verbal communication and non

verbal communication?
The differences in verbal communication with non-verbal communication: 1. Verbal communication is communication with the audiovisual. 2. Non-verbal communication is message with signs, gestures. How does a doctor show his empathy? How to show a sense of empathy: 1. Eye contact. 2. Don't be rush. 3. Encourage patients to speak. 4. Show interest. 5. Give full attention to the patient.

What is the role of public health centered as unit public health

implementation?
Health center can serve as a reference for the initial stages of the illness. If the patient is not capable of being treated in the new health centers refer patients to hospital. What are informations that must be obtained by a doctor ,patient, and medical staff? Information obtained from a physician (perceived symptoms of patients).

What barriers are found of communication between a doctor and

patient?
Barriers to effective communication: 1. Physiological: disabled, elderly. 2. Psychological: mental illness, patients feeling. 3. Culture: language. How is the role of receipt as communication model between doctor and patient? Prescribing role in effective communication is: a recipe as a medium of communication through writing.

How is the procedure of referral the patient?

Procedures in referring patients:

1. The doctor wrote a referral to a specialist. 2. Patients go to the expert doctor who is designated by the general doctor. How is the roles between doctor and medical staff other? Roles between doctor and other medical personnel: 1. Cooperation (complementary). 2. Responsibility. 3. Coordination. 4. Mutual respect for one another. 5. Aware of the role and duties of each other.

How is the influence culture of communication?

Influence of culture in communication is very important. Culture affect

society, besides this is done in order to avoid misunderstandings. How do we apply effective communication with Minangkabau culture? How to talk, especially in the Minangkabau are known as "Kato nan Ampek". 1. Kato Mandaki, is intended for people older than us. 2. Kato Mandata, is intended for people the same age as us. 3. Kato Manurun, is intended for people younger than us. 4. Kato Malereng, is intended for people we will respect him.

Why must the communication staff adapt with Minangkabau

culture?
Adjust to the cultural imperative. So that we can assure our role as physicians as well. We must also respect and appreciate the patient.

Scheme

Communication

Effective Communication

Participated Persons

Type

Influential Factors

Active Listening

Doctor

Verbal

Active Speaking

Patient

Non-Verbal

Patients Family

Medical Workers

Learning Objectives

 Students are able to describe principle of effective communication.

Students are able to describe characteristic of effective communication

and the purpose. Students are able to describe advantage of effective communication. Students are able to describe how the docter show his empathy. Students are able to describe factors which affect effective communication. Students are able to describe kinds of effective communication. Students are able to describe procedures and forms refer patients. Students are able to describe how to communicate and make decisions in Minangkabau culture. Students are able to describe communication interactions between parties involved in communication in medicine.