McDonalds Overview

They employ 447,000 people. They have over 3,200 restaurants in over 119 countries. The majority of the McDonalds franchises are owned by individual franchises. McDonalds is the largest fast food industry in the world. Around 60 people on an average are employed in an outlet.

JOB ANALYSIS

HRD determines:1. 2. 3. 4.

Duties Responsibilities Reporting relationships Supervisory responsibilities

JOB EVALUTION
It involves decision about the position salary parity. TWO types of jobs:1. Full Time Employees Executive position 2. Part Time Employees Crew Members

FULL TIME EMPLOYEES

Permanent employees They are given salaries on monthly basis Recruitment is done both Internally & Externally INTERNAL RECRUITMENT Update data of all the employees and their profile on regular basis Potential candidates are recruited through promotions and transfers Part Time to Full Time EXTERNAL RECRUITMENT Online Job Portals Career Fairs

FULL TIME EMPLOYEES CONTINUED...

CVs are screened on the basis: Merit Institute Experience GM & Division Manager interview for top level posts, while Head of Department interview for Associate Heads, officers, managers & assistant manager posts. Attributes required

Professional Qualification Experience and knowledge Communication skills Reasoning and Judgement

PART TIME EMPLOYEES

Also called CREW MEMBERS Salaries paid on hourly basis. Recruitment is done both Internally & Externally INTERNAL RECRUITMENT Transfer from other outlets Appraisal Grading EXTERNAL RECRUITMENT: Advertisement in the Local outlet Friends of existing employees Online Application

PART TIME EMPLOYEES Cont.

Attributes of the employees: Appearance & Grooming

Communication skills Potential for growth

Computer skills

KSA for this job is around 30:40:30

SELECTION PROCESS INVOLVES...

After initial screening applications are selected on 1:5 ratio. Initial Online Psychometric test. Applicant then faces first stage interview and is offered initial OJE On Job Experience. Successful completion of OJE leads to final interview.

ON JOB EXPERIENCE.....
OJE is a 2-day assessment in a restaurant. It serves two purposes:
1.

2.

Evaluate the candidates customer service skills against whats needed to be a successful member of the McDonalds team. It allows the candidate to see if the McDonalds highenergy environment suits their preferred style of working.

TRAINING @ McDonalds

WELCOME MEETING...
McDonalds inducts all new employees into the business through a Welcome Meeting, which they must attend. The Welcome Meeting gives an overview of the Company, including: job role food, hygiene and safety training policies and procedures administration benefits training and development.

STRUCTURED DEVELOPMENT PROGRAMME...

Crew trainers work shoulder-to-shoulder with trainees while they learn the operations skills necessary for running each of the 11 workstations in each restaurant, from the front counter to the grill area. All employees learn to operate state-of- the-art foodservice equipment, gaining knowledge of McDonalds operational procedures. Majority of the training is floor based. They will also attend classroom-based training sessions where they complete workbooks for quality, service and cleanliness.

APPRAISAL GRADING...
This is done using Observation Checklists for the station they are working at. The restaurants do promote crew members to hourlypaid management positions that carry accountability for areas within the restaurant, or responsibility for a shift.

PART TIME TO FULL TIME ...

Management Development Curriculum

For people who plan to build their career in McDonalds This consists of on-the-job training and open learning development modules, supported by courses and seminars at the Companys National and Regional Training Centres. Aimed at persons aged 21 or over, either graduates or individuals with some previous management experience. It offers a direct route into restaurant management, through an intensive structured training programme.