GURUS OF TQM

Demings contribution to Quality

Demings 14 points on route of quality
Deming Cycle(PDCA cycle) Seven Deadly diseases of Management

System of Profound Knowledge

Deming Philosophy
Create constancy of purpose towards improvement
Adopt new philosophy Cease dependence on inspection Stop awarding business on price tag Improve constantly and forever the system Institute training Teach and institute leadership
3

Deming Philosophy
Drive out fear, create trust and a climate for innovation
Break down barriers between departments Eliminate slogans and targets for the work force Eliminate work standards on factory floor Remove barriers that rob people of pride of workmanship Encourage education and self-empowerment for everyone Take action to accomplish the transformation
4

Deming Cycle(PDCA cycle)

Seven Deadly Diseases of Management

Lack of consistency of purpose
Emphasis on short term profits Reliance on performance appraisal and merits

Staff mobility
Reliance on financial figures Excessive medical costs Excessive legal costs

System of profound knowledge

Appreciation for a system
Knowledge of statistical theory Theory of knowledge

Knowledge of psychology

Contributions of Joseph M.Juran

Internal customer
Cost of Quality Quality Triology

Jurans 10 steps for Quality improvement

The breakthrough concept

 Each person from product designer to final user is a

Internal customer
supplier and a customer

Supplier

Process

Customer

Cost of Quality
Failure cost scrap rework Appraisal cost Inspection Investigations Prevention cost Training Process improvement implementation

Juran Quality Triology

Quality Planning( Identify customer, develop

process) Quality Control(Establish measurements, interpret difference) Quality improvement(Diagnose causes, provide remedies)

Jurans 10 steps for quality improvement

Awareness of need for improvement Set goals for improvement Organise to reach the goals Provide training Projects to solve problem Report progress Give recognition Communicate results Keep score Maintain momentum on improvement

Break through concept

Journey from symptom to Cause
Journey from cause to remedy

Phillip Crosby
Four Absolutes of Quality
Quality is Conformance to Requirements

Prevention of nonconformance is objective not appraisal

The performance standard is zero defects not thats close

enough
The Measurement of Quality is the Price of Non-

Conformance

Quality Vaccine
Integrity- top to bottom
Systems- educate, review, improvement Communication- top to bottom & bottom to top Operations-work towards improvement culture Policies-clear & consistent