Process Audit Preparation “Turtle Diagram”

With What? (ทำำด้วยอะไร)

(Materials/Equipment) With Who? (ทำำโดยใคร)
•Spare part (Competence/Skills/Training)
•Special purpose tools •Trained personnel (Service)
•Measuring equipment
Output (ผลลัพธ์)
Process (กำรฝึ กอบรม) •Service provided within
Inputs (ใช้ข้อมูลอะไร) Servicing Warranty period
•Warranty period document •On-time correct service
•Customer specific Repair Conform to customer
Maintenance requirement
requirement Service agreement (7.5, 1.8)
With What Key Criteria?
How? (ทำำอย่ำงไร) (วัดผลลัพธ์ดว้ ยเกณฑ์อะไร)
(Methods/ Procedures/Techniques) (Measurement/Assessment)
•Work instruction •Timeliness
•Service Manual •Error rate
•No returned job with some issues
& side effect
1. Process Input (what do you need?)
 Warranty period document
 Customer specific requirements
 Service agreement and contract (จะเป็ น output ถ้ำเป็ น 7.2 audit,
จะเป็ น input ถ้ำเป็ น 7.5 audit)
 Work instruction
 Trained personnel (skill, experience)
 Any special purposed tools or measuring equipment
2. Process Activities
 Pre-inspection/ diagnosis
 Repairing Service
 Maintenance Service
 Testing

3. Support Process
 Contract Review
 Feasibility Review
 Training
 Production part/ spare part
 Tools & equipment maintenance
 Cost estimation
4. Linkage/ Interface
 Customer
 Engineering
 Safety
 Financial

5. Process Output
 Service conformed to customer
6. Measurement (for process efficiency & effectiveness)
 Timeliness (Response time)
 Field return rate (Returned job)
 Error Rate
7. Audit Planning (Activities for preparation)
 Identify Process
 Analyze Process
 Risk Analysis (input/output) and Audit Prioritize
 Follow up issue for previous audit
 Internal and External
 Audit plan (Sequence/ process step, timing, interview partners)
 Create complete checklist
8. Fact verified during the audit
 Are those any organization service center?
 Any special purposed tools
 Who conducted diagnosis, repair, maintenance?
 What are services documents?
 Are spare parts appropriate provided?
 How is inspection/ Testing conducted
 Are measuring drive calibrated?
 How long does service taken?