CORPORATE SOCIAL RESPONSIBILITY

AT

NOKIA (CONNECTING PEOPLE)

BY EP JOHN

To get started, top ten achievements and challenges from 2010.

Achieving our climate strategy targets Creating a Human Rights approach and metrics Ranking No.1 on the Dow Jones Sustainability Index Making Nokia Data Gathering open source Introducing industry firsts in sustainable materials

Partnering with the International Union for Conservation of Nature on the Save our Species (SOS) project Granting our first Supplier Sustainability Award Adjusting to green energy availability Gaining better traceability to origins of raw materials Creating a recycling culture across the EU

RE-EMPLOYMENT

SUPPORT TO RE-EMPLOYMENT
Our re-employment efforts include a wide range of possibilities. A new job within the company Nokia will seek to retain talent to the extent possible, by providing career counselling and helping employees identify job opportunities in Nokia. A new job outside the company Nokia will offer career counselling, help identify job opportunities and work with our extensive network to create a dedicated job portal, linking employees directly with local companies and their resourcing needs. All employees can remain with the company throughout 2011, while employees affected in 2012 will be given a twomonth grace period. In addition, employees will receive a financial package in accordance with local practices should they leave Nokia.

SUPPORT TO RE-EMPLOYMENT Entrepreneurship Nokia will offer training, funding, and help identify business opportunities and partnerships for those interested in starting a new business or a company on their own, which can fuel new growth for impacted communities. Career renewal Nokia will work with local partners to create new opportunities through co-funded research programs, scholarships, supported employment in local not-for-profit organizations and other growth companies. Bridge is driven by local Bridge heads and local HR, who will now start detailing and coordinating the local re-employment initiatives. Local Bridge leaders have been appointed in each of these sites, to provide dedicated and strong management support.

EDUCATION

NOKIA EXPANDS ITS MOBILE MATHEMATICS PILOT TO FINLAND

The Mobile Learning for Mathematics service or MoMaths that Nokia has been running for two years in South Africa has extended to Finland this year. The Finnish pilot started with a high school in Turku last September and from January three other high schools joined the experiment, one in the capital city region and two in more remote locations in central and eastern Finland. Similarly to the South African project, the learning content is anchored to the national mathematics curriculum for high school first-graders, set by the Finnish Ministry of Education. MoMaths was built to enhance the traditional learning environment and takes advantage of social networking part of everyday life for young people across the world by allowing pupils to test their knowledge, use chat to get help from their classmates, and compete with themselves and each other for best scores and highest activity levels.

Education: Mobile technology has tremendous potential for providing access to knowledge and enabling richer and more fulfilling learning experiences. Many of our programmes target young people specifically be it through formal education or improving their life skills more generally. Developing such programmes also has a wider social impact, as they directly benefit teachers, parents, schools and the wider community.

Nokia Data Gathering

According to the organizers, the candidates in the Most Strategic Use of Philanthropic Funds category have all proven their commitment to sustainability in supporting a more socially conscious future. But Nokia Data Gathering rose to the top by staving off competition from such renowned brands as Barclays PLC and Oracle Corporation. Nokia Data Gathering is a software that helps collect accurate information from the field in an extremely efficient and costeffective way. It improves speed and accuracy of data collection by using mobile phones instead of paper forms, PDAs or laptops.

Nokia Data Gathering

The software is open source, which means that any organisation can take it into use or develop it to suit their specific needs. And literally hundreds of them have, from NGOs to governments to private enterprises. In Kenya and Liberia Nokia Data Gathering has been used for birth registration, giving children an official identity; in a droughtstricken part of the Horn of Africa it is used for collecting information on water points, allowing the mapping of safe sources of water for people and cattle alike; and in the Amazonas region of Brazil it has helped authorities react to the spread of dengue fever more rapidly, resulting in a 93% reduction of the disease cases in one year.

HEALTH

Health: Health, safety and wellbeing are critical to building a sustainable world. Mobile technologies enable quick communications, remote monitoring and access to real-time information. Our services help to access and disseminate healthcare information, particularly from pregnancy and maternal health to child care and disease prevention.

NOKIA AND OXFAM CALL FOR INNOVATIONS TO IMPROVE MATERNAL HEALTH IN LOW-INCOME COUNTRIES

Nokia is partnering with Oxfam through OpenIDEO to explore how mobile technologies can be used to improve maternal health, particularly in pregnancy and childbirth. OpenIDEO is an online global community that draws on peoples ideas and opinions to solve problems together for the good of the planet and society. Nokia and Oxfam have challenged the OpenIDEO community to come up with inspirations and concepts around improving the cost, knowledge and access around maternal health services, and specifically how mobile technologies can be used as a tool to aid this.

Nokia's approach to dealing with disaster relief projects is to focus first on immediate disaster relief, and in the longer term to collaborate with local and state governments, civil societies and NGOs to offer mobile technology for development assistance and to help support rebuilding efforts. Our approach has been the same in a number of tragic natural disasters over the last few years, including the Thailand tsunami in 2004, hurricane Katrina in the United States in 2005, Sichuan earthquake in China in 2008, Haiti earthquake, Pakistan floods in 2010 and Japan Tsunami in 2011.

LIVELIHOODS

Livelihoods: Nokia offers technology and services that help bridge the communication gaps between individuals and various communities around the world. By working together with our global and local partners, we can bring new business and employment opportunities to a great number of people.

BEIJING, China Nokia has applied its company-wide approach to sustainability from the very foundations of its existence in China. Built with more that 10% recycled materials, its one of the most environmentally friendly buildings in China. Inside building you can see that design at work. A double glass curtain keeps the interior at a constant temperature, saving heating and cooling costs. Plus, its been designed so that natural light can penetrate every corner of the building, cutting electricity costs. Nokia has based its Beijing office in an industrial estate where it has gathered more than 20 of its major suppliers, meaning that in the production process carbon emissions have been reduced dramatically. Long-distance transport and shipping are a thing of the past here. All waste from the building is gathered up to be recycled. Nokia has set up over 700 recycle points across China, where folk can drop off their old devices to be safely recycled so far over 30 tons of phones have been collected for recycling.

Democratic Republic of Congo (DRC)

Tantalum is a material used in consumer electronics. The mobile phone industry uses about four per cent of the worlds total supply of Tantalum. The Democratic Republic of Congo (DRC) is one of the places where Tantalum (or rather Coltan, one of the ores that it comes from) is naturally found and mined. The DRC only accounts for around one per cent of the worlds supply of this material, but it is found in the east of the country where the conflict areas are and this is the problem. This has led to concerns that the Tantalum is being mined under conditions that breach human rights and is being sold to fund warlords and illegal activity. we have rigorous health and safety, environmental and labor standards that all of our suppliers must meet, and we require them to apply the same to their own suppliers.

Democratic Republic of Congo (DRC)

Before agreeing to work with a supplier we ensure that these standards are met, and we visit a number of suppliers on an ongoing basis to review standards. We also work with suppliers on training and support to help them implement and improve standards. Significant action is being taken through the Global e-Sustainability Initiative, of which Nokia is a member, and the Electronic Industry Citizenship Coalition. Last year these groups conducted extensive research into the key challenges surrounding the supply of metals, the ability to trace and track the sources of metal used in electronic products and the industrys ability to influence conditions.

PROMOTION OF HUMAN RIGHTS

CONNECTING PEOPLE WITH MOBILE TECHNOLOGY CONTRIBUTES TO THE PROMOTION OF HUMAN RIGHTS NOKIA BELIEVES THAT OUR CORE BUSINESS CONTRIBUTES TO THE
PROMOTION OF HUMAN RIGHTS BY ENABLING AND ENHANCING COMMUNICATION AND FACILITATING ECONOMIC DEVELOPMENT.

IMPROVED COMMUNICATIONS

PROVIDE BETTER OPPORTUNITIES

FOR FREEDOM OF EXPRESSION, AND THEREFORE PROMOTE CIVIL AND POLITICAL RIGHTS AS WELL AS ECONOMIC AND SOCIAL RIGHTS.

AT THE SAME TIME, WE HAVE SPECIFIC HUMAN RIGHTS RESPONSIBILITIES, TOWARDS OUR EMPLOYEES, CUSTOMERS, THE COMMUNITIES WHERE WE WORK, AND WITHIN OUR SUPPLY CHAIN. THEREFORE, NOKIA HAS CONDUCTED A HUMAN RIGHTS IMPACT
ASSESSMENT TO EVALUATE ANY POTENTIAL HUMAN RIGHTS ISSUES THAT MAY BE ASSOCIATED WITH OUR ACTIVITIES, OPERATIONS AND

RELATIONSHIPS.

NOKIA EMPLOYEES DONATED CHRISTMAS GIFTS TO FINNISH CHILDREN

Nokia Helping Hands, our global employee volunteering programme, again ran its traditional Christmas Tree campaign, where employees can donate presents to disadvantaged children by leaving the packages under the Christmas tree at any of the Nokia sites in Finland. In December 2010 close to 1,500 gifts were brought in for collection across Nokia offices in Espoo, Oulu, Salo and Tampere and delivered to day care centers and homes to delight children at Christmas. The Christmas Tree collection is organized together with the Finnish Junior Chamber of Commerce. Nokia Helping Hands is about reaching out and contributing to communities. Our goal is to be responsible community members wherever we operate, both as a company and as individuals.

LOWERING THE COST OF OWNERSHIP

Lowering the total cost of ownership

Mobile communications has the potential to lift some of the most vulnerable populations out of poverty and enable them to engage fully with the global digital community. Affordable mobile communications are now a reality in many countries. Serving lower-income consumers has not only proved to change lives and create wide socioeconomic benefits, it has also led to profitable business.

Our impacts and commitment Maximising the benefits of mobile communication and minimising potentially negative effects requires commitment from governments, civil society, and the business sector. As a market leader with global operations we recognise that our potential impact, and therefore our responsibility, is great. From a social growth and economic development perspective, we acknowledge our impact and responsibilities throughout our value chain: in our sourcing, product design, manufacturing, logistics, recycling, communications, employee well-being, business partnerships, community involvement and social investments. Through our solutions we respond to various environmental and societal needs. Our overall response to our stakeholders is to produce high-quality, safe products and valuable services for a consumer offerings that has a positive influence on the society and the planet.

Lead in sustainability
Over a billion people in the world use a Nokia phone, and we are excited about the opportunities this provides for improving people's livelihoods and encouraging them to embrace a more sustainable lifestyle. As a market leader, one of the best ways we can contribute to the global community is to conduct our business in a responsible way. We are committed to drive ethically sound policies and practices that guide us in our work. We have a long track record of taking sustainability into account in all our operations, products and services, but we also look beyond our own operations to use our scale for good. Put simply, sustainability is our way of doing business, and our corporate responsibility agenda is framed around the Nokia values of being very human, engaging everyone, innovation and achieving together. Mobile communications have played a big role in billions of people's lives. Now that mobile devices are connecting us in many ways beyond calls, Nokia has been leading and encouraging innovation around how to harness this new connectivity to help people solve everyday challenges and connect them to what matters most. New, innovative mobile solutions hold tremendous potential for changing the way we live.