Chapter 1 Management Skills and Managerial Effectiveness

Management: A Skills Approach, 2/e

by Phillip L. Hunsaker
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Learning Objectives
Understand the Nature of Management Explain Why Skills Are Critical to Management Success Describe What Skills Are Critical to Management Success Identify How This Book Will Help You Develop Your Skills
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 Managers
Oversee activities of other people to accomplish organizational goals

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Management Functions Planning Organizing Leading Controlling

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Why Learn Management Skills?

Understanding concepts is not enough. Need to be able to act appropriately Must be able to do what is required to get others to behave as required

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The Importance of Management Skills

Need both understanding and skills to manage effectively Behavioral skills learned through practice and experience

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General Management Skills

Conceptual Interpersonal Technical Political

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General Managerial Skills

Conceptual skills refer to the mental ability to analyze and diagnose complex situations Interpersonal skills ability to understand and motivate other people

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 Technical skills ability to apply specialized knowledge or expertise Political skills ability to build a power base and establish the right connections

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Specific Managerial Skills

Controlling the Organizations Environment and Its Resources Organizing and Coordinating Handling Information

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Specific Managerial Skills

Providing for Growth and Development Motivating Employees and Handling Conflicts Strategic Problem Solving

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Skills Required for Managerial Competence

Self-Awareness Skills
Knowing Yourself Developing Yourself Self-Directed Career Planning

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Required Skills for Managerial Competence

General Integrative Skills: applicable in all managerial activities
Interpersonal Communicating Valuing Diversity Developing Ethical Guideposts Managing Time and Stress

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Required Skills for Managerial Competence

Planning and Control Skills
Planning and Goal Setting Evaluating Performance Creative Problem Solving Managing Conflict

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Designing Work

Organizing Skills

Selecting and Developing People

Creating High-performance Teams Diagnosing and Modifying Organizational Culture

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Leading
Leadership is the process of providing direction, energizing others, and obtaining their voluntary commitment to the leaders vision.

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Required Skills for Managerial Competence

Leading Skills
Building Power Motivating Others Bases Managing Change Developing People

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The Learning of Skills

How can interpersonal skills be taught?
Provide Conceptual and Behavioral Understanding Give Practice Provide Feedback Continual Use

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Experiential Learning Model

Concrete Experience

Observations and Reflections Testing Implications of Concepts in New Situations Formation of Abstract Concepts and Generalizations
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TIMS LEARNING MODEL

1. Self-assessment 2. Learn Skill Concepts

3. Check Concept Learning: Quiz

4. Identify Skill Behaviors: Checklist 5. Modeling Skill in a Demonstration Exercise

6. Practice the Skill in Group Exercises

7. Assess Skill Competency: Summary Checklist 8. Questions to Assist Application of the Skill 9. Exercises to Reinforce Skill Application 10. Action Planning for Continued Skill Development
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Some Guidelines for Effective Skill Performance

Be prepared: plan how to achieve goals Listen to understand and build respect Ask instead of tell: use questions to respect freedom of choice Be affirmative: be positive Be honest and up-front Be assertive: say what you expect with respect
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