Professional Documents
Culture Documents
08/09/09 1
Scope of the topic.
• Application of E.Q in
management.
08/09/09 2
Index
• What are emotions?
• What is E.Q?
• Neuroscience of E.Q.
• Components of E.Q.
• IQ v/s EQ.
• Application of E.Q in
management.
• Statistics.
• Characteristics of high and low
E.Q person.
• Applying E.Q in business
organisations.
• Assessment of E.Q.
• Ways to improve E.Q.
• Alexithymia.
• Some myths and facts about E.Q.
• Conclusion.
• References.
08/09/09 3
EMOTIONS.
Love
Happiness
Surprise
etc.
08/09/09 4
EQ?
What is that?
The demonstration
of a positive
attitude, respect,
and healthy
patterns of
behavior towards
self and others
08/09/09 5
Neuroscience of Emotions.
Amygdala is
deep within the most elemental
parts
of the brain.
08/09/09 6
E.Q Emotional Intelligence.
Interpersonal Intrapersonal
skills skills
EQ
Social
Skills
08/09/09 7
Interpersonal skills.
• Empathy
• Social responsibility
• Interpersonal
relationships
08/09/09 8
Intrapersonal skills.
• Self- awareness
• Self- regard
• Assertiveness
• Independence
• Self- actualization
08/09/09 9
Adaptability E.Cs
• Adaptability:--
Flexibility
Problem-solving
• Stress management:--
Stress tolerance
Impulse control
• General mood:--
Optimism
Happiness
08/09/09 10
E.Q MAP.
08/09/09 11
IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)
08/09/09 12
IQ v/s EQ
08/09/09 13
Application of E.Q in management
• Emotional Marketing
• E.Q in Effective
Communication
• E.Q in Finances
08/09/09 14
Emotional Marketing.
08/09/09 15
E.Q in Effective Communication
08/09/09 16
E.Q in Human Resource
Development.
• E.Q testing is now a part of
selection procedure in many
MNCs.
08/09/09 20
• High E.Q person:-- • Low E.Q person:--
• Customer Service
• Hiring
• Turnover
• Training
• Productivity
• Goal Setting
• Emotional Support
• Leadership
08/09/09 22
Do different professions require different
levels of E.Q.
CLUSTER I: EXTREMELY HIGH
Artist, Insurance, Advertisement, Social Work.
CLUSTER II:HIGH
Teaching, Legal, Tourism, Politics, Business/
Entrepreneurship, Police.
CLUSTER III:AVERAGE
Judiciary, Administration, Information Technology,
Medicine, Banking, Engineering, Accountancy, Nursing.
08/09/09 23
Assessment tools for E.Q.
08/09/09 24
Can E.Q be developed ?
• Keep a Diary
• Express Your Emotions
• Develop Social
Connections
• Debriefing
• Case studies
• The detectives
• Happiness list
08/09/09 25
• Alexithymia = “Lack of words for
emotions”.
• Being highly EI does not mean being extra nice, polite or sugar
coating your language
08/09/09 27
Conclusion…..
• E.Q is a better predictor of success than I.Q.
• I.Q may get one hired but it is E.Q more than I.Q or
experience which gets one promoted.
• Our IQ may help us understand and deal with the world on one
level but we need our emotions to understand and deal with
others and ourselves.
• www.emotionalintelligence.co.uk
• www.performanceedge.com
• www.eqindia.com
08/09/09 29
08/09/09 30
Any Questions?
08/09/09 31