Professional Documents
Culture Documents
From time to time we also buy things that cannot be touched. For example, We buy repairs and cleaning for our teeth when we go to the dentist. In this case, we are buying a SERVICE. It is something done for us. Community helpers are people who provide SERVICES for us. Some of our community helpers are paid by our government.
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http://www.econedlink.org/lessons/index.php?lesson=EM642&page=teacher
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Characteristics of Service
Intangible product An asset that is not physical in nature Produced & consumed at same time Often unique High customer interaction Often knowledge-based Frequently dispersed
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Introduction
Providing the most satisfying service to the customers MIS found for manufacturing sectors does not match with service sector
Hotels Hospital Airlines Insurance Banking Finance
Managers put lot of efforts in a service industry to create a distinctive service to remain competitive
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Functions - Bank
Commercial Bank
1984-1994 T/Maker Co.
Marketing
Operations
Finance/ Accounting
Teller Scheduling
Check Clearing
Transactions Processing
Security
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Customers Database
Customers (A single person, A group of people, company or an organization) Operator of the account (Individual person, employee, representative of the organization) Working hours (Customer needs flexible working hours.)
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Service
To the customer
Some times bank personals needs information about the customers and their account, which will help and warn them for their service.
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Insurance
Insurance is a widely accepted method of safeguarding people against various hazards of life It is a promise of compensation for specific potential future losses in exchange for a periodic payment Insurance is designed to protect the financial well being of an individual, company
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Private Sector
www.allianzbajaj.co.in www.birlasunlife.com www.hdfcinsurance.com
www.iciciprulife.com
www.ingvysayalife.com www.maxnewyorklife.com www.metlife.com www.omkotakmahnidra.com www.sbilife.co.in www.tata-aig.com www.ampsanmar.com www.avivaindia.com
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www.niacl.com
www.orientalinsurance.nic.in www.uiic.co.in www.bajajallianz.co.in www.icicilombard.com www.itgi.co.in www.ril.com www.royalsun.com www.tata-aig.com www.cholainsurance.com www.ecgcindia.com
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Private Sector
IS for Insurance
MIS handles three major areas of insurance company :
The development of new policies. The settlement of claims. Administrations and Management of policies.
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MIS must help in generating automatic reminder service and generating letters to that respect.
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Airline services
Airline service main objective is to move peoples and goods from one part of the world to other location, safely and in time. People look for good service from airline industry. Few are listed below :
Scheduling of flights Convenience of traveling Cost Comfort Food quality Hostility and treatment by the staff Facilities at the airport.
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Functions - Airline
Airline
Marketing
Operations
Finance/ Accounting
Flight Operations
Ground Support
Facility Maintenance
Catering
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Hotels
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Hotel Occupancy
This is important aspect in hotel industry. They would like to have their hotel occupancy high at all the time. Therefore it is necessary to control the occupancy at high level for all types of rooms available in that hotel. This will also help managers to take different decisions related to gifts, discount schemes and more personal service, which will ensure high occupancy.
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