Professional Documents
Culture Documents
IT AT BHARTI AIRTEL
IBM handles IT for Bharti Airtel CRM module of Oracle E-business suite Oracle Discoverer used for retrieving reports from CRM RAC(real app cluster) database-takes 8-9 hours to refresh Latest data received by business is always one day behind Difficult to complete the materialized view refresh within time
during the end of the month
REQUIREMENTS
Reduce overhead on the production system Provide online reporting as needed Improve refresh time
SOLUTION
IBM engaged Oracle Advanced Consulting Services(ACS) Created a dedicated reporting database for Discoverer using Oracle
Steams downstream
Local
Downstream:
Both capture and apply processes occurs at target DB, propagation can be avoided
Shifts majority of the overhead onto the reporting DB
CONSIDERATIONS
Processes:
Number of capture and apply processes has to be determined Around 75 tables were to be replicated 15 tables had transaction size of 5-10 GB
Supplemental Logging:
Needed to be carried out on Production DB
CONSIDERATIONS
Monitoring:
Allow time to monitor the new environment Tune the capture and apply processes as needed
CONCLUSION
Reduced overhead on the production system Improved reporting responses
BACKGROUND
Airtel grew in 23 circles Users who travels across different circles Problems in maintaining a central databse Different systems across circles Lack of service First call to the resolution of the query- not so pleasant experience for
Customer
SOLUTION
Centralised and Integrated solution were the two main pillars Person from Manipur, holidaying in Kashmir should be able to make the
payment
TRAI regulations and Airtels privacy policy Now more focused and accurate I sent a message cost 1 rupees , I got a response that for Rs 7 you can
get 65 message in balance deduction message
CRM : CHALLENGES
Make user accept the new system A ground work always helps Keep a simple vision Make mitigation plans for the resistance that might come from various
LoB
CRM : CHALLENGES
Keep an eye on Scalability, Business growth and market environment Reengineering should come from Users not from IT people Find a sponsor! Way to go! Customer age group, Interests, economic strata,
THANK YOU!