Internship Report

Abdul Mateen Khan MBA (Management) (MC070403976) Fall 2009

Contents
1 2 3 4 5 6 7 8

Brief Introduction of the Organization Organization Hierarchy Chart Internship / Training Plan Management Functions Critical Analysis SWOT Analysis Conclusion Recommendation

Overview (1/10)
History
Service Providing Telecommunication Compony Known as TIER4 Pvt Ltd Registered in 2007 Started with 16 employees Starting Project NSN Telenor Project. Now more then 150 employees Working in North, South and Centeral Region of Pakistan Recent is reputed subcon of HUAWEI Telecom Establishing Two new Offices in Multan & Karachi

Vision

Overview

(2/10)

TIER4 intend to lead in Telecom Implementation, Data Communication, Microwave and All types of Transmission and Connectivity.

Mission

Overview

(3/10)

TIER4 committed to achieve its goals and always concern to the optimum benefits of clients. To develop its professional skills and techniques and teams, its managerial strength & resources will be strengthened. TIER4 is capable of managing, all the companies and sub-contractors involved in the deployment process.

Types of Services
Telecom Installation

Overview

(4/10)

Testing & Commissioning Power & DG Installation Logistic Movement of material

Business Volume Overview (5/10)

The portfolio of mega-projects in which TIER4 has participated since its beginning are.
NSN TELENOR Rollout Site Survey TSSR Logistic Support HUAWEI Ufone (Rollout + Expension) Zong (Rollout + Expension + Swap) Warid (Rollout) PTCL(MW Links + CDMA) Local Site Survey LOS

How it works Overview (6/10)

DN Processing and Collection Follow up transportation Hardware receiving, Verification and RFI Team Movements Follow up Complete workflow chart SOP implementation Quality checklist Media Patching and call test Pre-ATP and DT support ATP Snags Verification Commercial Launch

TIER4 Work Flow: Overview (7/10)

DN Process M.O Receiving

Nok

RFI
ok D.M.O TE Implementation

Huawei Coordination

Q.M

Quality Work

Project Coordinator Site Documentation

Media + Test Call

Pre-ATP + DT Support D.M.O ATP + Snags Verification

Commercial Launch

Achievement
Outstanding Achievement Award 2007 by NokiaSiemens Networks

Overview

(8/10)

Achievement Overview (9/10)

Place in A grade for the 3rd quarter in Ufone Project all region 2008.

Competitors
Sr No Names Sr No

Overview

(10/10)
Names

ELTEK Karachi Pakistan

IKAN Engineering Judicial Colony Raiwand Road Lahore

2.

RELACOM Pakistan (Pvt) Ltd Karachi

Haris & Co Faisal Town Lahore Enter SES NETCOM Solutions (Pvt) Ltd

Wajda International Lahore

3. 4. 5.

10 11 12

Watanserve Rwp MYSON Engineering System Islamabad High Rise Pvt Ltd E-8 Islamabad

6. 7.

ATL Global Technology Islamabad

13 14

Technocrate Pakistan Karachi Sifco Engineering Service Multan

Organization Hierarchy Chart

Chief Executive Officer

Manager Operation

Director Admin

Dy Mgr Operation

Coord HR

Account Execut

Finance Execut

RPM South

RPM North

Eng Eng

Instalation Team Instalation Team

RPM Center

Eng

Instalation Team

Internship Plan/Training Plan

Departments Duration Date Training Schedule
01 31 Mar 2009

Activity Include study of HR Activities and

Store . Recruiting the candidates Selecting the appropriate candidates. Training & Development of the employees. Methods use for job analysis. Career Development program. Orientation program policy Performance appraisal. Hiring and Firing

Administration (HR/Store)

4 Week

Accounts (Finance/Salary /TA/DA)

2 Week

01 15 Apr 2009

File Management Preparation of invoices of Payments & Receipts: Preparing of Salaries

Engineering

2 Week

01 30

How operations are carried out in line

Orientation Task Asigned

Departments Task Asigned
Engineers and Technical and Admin and staff files management of the attendance records, official correspondence through mails, prepare and issue the appraisal and experience letters documents separately for each network deployment projects equipments/store issuance or receiving record is managed. How transaction are electronically made. How invoices are made and claim of payment is made in line with progress made on the project. 70% of payment is made if half of any HUAWEI Corporation China any assignment of project is complete and remaining is made at the end of project. How to prepare salaries and TA/DA of the employees.

Administration (HR/Store)

Accounts (Finance/Salary/TA/DA)

Engineering (Tech/QC)

how to workflow of TIER4 occurs how quality of services are ensured. Similarly what are the safety and quality instruction regarding TIER4 activities.

Management Functions:

Planning

Organizing

Controlling

Leading

Management Functions:
Planning
Planning is setting standards and goals and making strategies to achieve those goals.

Decision-making Process
At TIER4, there is mixed of centralization and some context of decentralization type of decisions.

Organizations Current Strategies

Sincerity towards responsibilities No Compromise on Quality Customer relationship Quick response , Willingness for Post Services demands Co-ordination between Management and Field Engineers Dedicated services, Positive attitude

Management Functions:
Organizing
Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals. Main Office; organize all TIER4 administrative and technical activities. Number of Employee: 150 employees Organizational Design 1) Departmentalization: Admin& Engineering, 2) Span of Control: Chief Executive Officer & Teams Head 3) Chain of Command Chief Executive Officer to Teams Head 4) Centralization & Decentralization: Both Exists 5) Formalization: Formal and informal 6) Work Specialization Specified job engineers and staff Managing Change; Due to IT, Telecom and very nature of services
along with dedication of staff easily manages change

Management Functions: Leading

Leading is stimulating people to be high performers. It is directing, motivating, and communicating with employees, individually and in groups.

Leadership Style
Chrismatic Instrumental Participative Above leadership style is followed by the top management of TIER4 (Pvt) Limited.

Management Functions:
Controlling
Controlling involves monitoring progress and implementing necessary changes.

Controlling Operation
TIER4 is also controlling its operations by adopting different control methods, which assess how efficiently and effectively an organization's transformation processes create goods and services. These methods are SOPs Quality test of installation and commissioning of sites Quality audit and evaluation criteria of different vendors

Controlling Performance
Performance Appraisal System
At TIER4, the performance appraisal system, which is followed by the management, is based upon results, which the employees are given on daily basis.

SWOT Analysis (1/4)

Strengths
1. 2. 3. 4. Highly qualified young work force .Completion of Projects in Required time. .Competitive Prices for Installation services. Quality control services Professional Expertise & Proper Engineering services 5. Reliable cooperation with Vendors. 6. Parallel Telecom Installation operations. 7. Installation through properly trained staff. 8. Competitive TI rates & No additional rates for Quality services and Services through out Pakistan. 9. TI installation service coverage in all sort of environment and climate 10.Congenial atmosphere for working. 11.Chrismatic & Instrumental leadership of CEO which leads staff to create dedication, interest trust among working force.making them as a single unit with cooperation and appropriate conduct.

SWOT Analysis (2/4)

Weaknesses
TIER4 has space constraints as for as the land at which it is situated. High amount of expenditure due to the reason that TIER4 has to pay the high rent of the office building/store and hostels for work force. Improper allocation of financial funds by the management. Highly centralized decision-making as key decision revolves about CEO. Organization form is sole proprietorship. High turnover of faculty and staff. Comparatively newcomer and Smaller in addressing market

SWOT Analysis (3/4)

Opportunities
TIER4 is located in industrial area; industrial linkage can be established for R & D purpose. New Engineering departments and industrial management department are being opened because of industry demand such as opening of new offices and Multan and Karachi cities.. TIER4 can provide consultation to local industry. Employees can get internship/training in local industry. TIER4 can enhance its manpower as it is easily available due to high education rate in Islamabad.

SWOT Analysis (4/4)

Threats
New institutes are opening in the locality, which may become threat for TIER4 in future. TIER4 is emerging organization, an entrant to industry where already working big organization may tackle its market with adopting better strategies.

Critical Analysis
Key role in planning revolves around the CEO Ownership be separate from business entity Amalgamated HR & Store, Account and Finance separation is required. Planning in order to have own building, transportation and labor.. Alternative of CEO for handling organizing matters Management of medical and health coverage matter Performance evaluation criteria also need to improve

Conclusion
Core strength of TIER4 is its all workforce working like a single unit Involvement of CEO interest and dedication Willingness of every individual to go to far flung areas for erecting of towers and preparation of sites TIER4 always prefers individual task outcomes, and evaluates the performance of its employees to identify the training and development needs, performance rewards and employees correction Fast pace working system and self discipline team.

Recommendations (1/4)
Chief Executive Officer must prepare an official for doing activities like him. There must be a separate building for distinction between different levels of individuals Proper Management functions need to practice such as accounting system and finance system should be separated.. To look store matter proper person with experience of handling store should be appointed TIER4 is form of sole proprietorship. It should make endeavor to partnership organization,. Partnership should be made with the indl who possess telecom knowledge. In TIER4 partnership has some form but other partner is only familiar with administration not with telecom sites installation and commissioning.

Recommendations (2/4)
It must have spacious building as TIER4 is only having its infrastructure in two or three rooms on rent. It has not own its own transportation. To facilitate the procedure it must have its own transportation and work force to derive them. Similarly it has to hire labor from SAM Tours. So it should have its own labor along with transportation facility to run its business activities in all over Pakistan. .Recruitment process may be strengthened. There is a strong need for training at each level.

Recommendations (3/4)
There should be involvement of manager operation or Dy manager operation in meeting with other vendors gaining work for TIER4 so that alternative might be there for CEO The evaluation process should be strengthened by adopting training measure to officer responsible for evolution of employees. Although TIER4 is focusing on employee development, however there is a need for employee training especially with respect to the Engineer as some of them are new to the field and don not know the effective way to deliver their services.

Recommendations (4/4)
Opportunities for growth of the employees should be created and those striving to avail such opportunities may be entertained rather than denying and loosing potential individuals. An internal search for recruiting the employees may be highly beneficial for the institution. Such type of activity gives a spirit and increases morale of the employees.