Six Sigma in Wipro

It is an umbrella initiative covering all Business Units and divisions. It was adopted so that they could transform into a world-class organization. This means Have products and services meet global benchmarks Ensure robust processes within the organization Consistently meet and exceed customer expectations Make Quality a culture.

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Team six sigma

Master Black Belt Divisional Master Black Belt Black Belts Champions Certified Green Belts Green Belts

SIX SIGMA IS ALL ABOUT TRANSFORMATION

Six Sigma and Financial Gains The Financial gain that Wipro has achieved using Six Sigma has been one of high points. The Audited Financial gain accrued is illustrated below. The figures are in Rs Mn

Six sigma at GE

Business-performance improvement and corporate profitability. reduction in GE's total work force from 400,000 to 300,000 Increase in net profit from $3 to $4 billion annually. undertake Six Sigma as a corporate initiative GE adopted many of the concepts and disciplines of Motorola's Six Sigma methodology. GE expects to leverage lessons learned from both the Six Sigma pioneers and a 1989initiated program

The Toughest Stretch Goal

Six Sigma, the quality program pioneered by Motorola skeptical at first six sigma the most difficult stretch goal quality to a whole new level

The Biggest Opportunity for Growth

Annual gathering of 500 top managers in January 1996 The biggest opportunity for growth, increased profitability, and individual employee satisfaction in the history of our company Goal of becoming a six sigma quality company

Setting Individual Performance Standards

Five characteristics of the people who steer the quality program through its rigors: Enormous energy and passion for the job Ability to excite, energizes, and mobilize organization around six sigma benefits Understands six sigma is all about customers winning in their marketplace and GE bottom line. Has technical grasp of six sigma, which is equal to or bettered by strong financial background and capability. Has a real edge to deliver bottom-line results

History of Motorola

Originator of Six Sigma Being consistently beaten in the competitive marketplace Manufactured Quasar television sets in the United States in the 1970s Decided to take quality seriously Motorola is known worldwide as a quality leader and a profit leader

Motorola's Six Sigma Program

First companies to receive the Malcolm Baldrige National Quality Award Applies to attribute data One of Motorola's most significant contributions was to change the discussion of quality from one where quality levels were measured in percentages

OVERALL IMPACT

99% Good 20,000 lost articles per hour 5,000 angry customer calls per week No computer access for 2 hours per week Unsafe drinking water for 15 minutes each day

99.99965% Good (6) 7 articles lost per hour 2 calls per week 1 hr w.o. computer access every 34 years Unsafe drinking water for 1 minute every 7 months