Professional Documents
Culture Documents
Learning Objectives
After studying Chapter 11, you will know:
how changes in the U.S. workforce make diversity a critical organizational and managerial issue the distinction between affirmative action and managing diversity how companies can gain a competitive edge by effectively managing diversity what challenges a company is likely to encounter with a diverse workforce how an organization can take steps to cultivate diversity
Diversity Today
Diversity
broad term used to refer to all kinds of differences
race, age, sex, religion, attitudes, physical abilities, life interests, expectations, flexibility, aggressiveness, extroversion
Gender Age
Other
Religious affiliation Veteran status Sexual orientation Expectations and values Lifestyle Skill level Educational level Economic class Workstyle Function and/or position within the company
Undecided 11%
8%
Very Effective 8%
Effective 22%
the changing status of women has given men the opportunity to redefine their roles, expectations, and lifestyles
retirement-age workers can be encouraged to remain or reenter the workforce on a flexible or part-time basis
reverse discrimination exists when qualified white males are passed over for employment opportunities
Managing diversity
means moving beyond legislated mandates to embrace a proactive business philosophy that values differences eliminates barriers that hinder attainment of full potential
a multicultural workforce can provide a company with greater knowledge of the preferences and consuming habits of this diversified marketplace
Multicultural Organizations
Monolithic organizations
an organization that has a low degree of integration
employs few women, minorities, or other groups that differ from the majority
low minority employees must adopt the norms of the majority
Pluralistic organizations
have a more diverse employee population use an affirmative action approach to managing diversity some acceptance of minorities into the informal network much less discrimination and less prejudice
synergistic environment
all members contribute to their maximum potential and the advantages of diversity can be fully realized
corporate values and norms should be identified and critically evaluated regarding their necessity and their impact on the diverse workforce
Retaining employees
Support groups - form minority networks to promote
information exchange and social support
provide emotional and career support help diverse employees understand work norms and cultures