You are on page 1of 128

Unit 16

Psychological Effects
of Aging
Nurse Aide I Course

DHSR Approved Curriculum-Unit 16 1


Psychological Effects Of Aging
This unit deals with the feelings,
emotional stress and psychological
adjustments that are part of the aging
process.
It explores the physical and
psychosocial needs of residents, and
teaches the skills that the nurse aide
will need to develop to provide
understanding and compassionate
care.
DHSR Approved Curriculum-Unit 16 2
Psychological Effects Of Aging
(continued)
Other topics covered include:
age appropriate behavior, sexuality,
reality orientation, dementia,
Alzheimer’s disease, confusion and
developmental disabilities.

DHSR Approved Curriculum-Unit 16 3


DHSR Approved Curriculum-Unit 16 4
16.0 Discuss ways to meet the
resident’s basic human needs
for life and mental well-being.

DHSR Approved Curriculum-Unit 16 5


Physical Needs For Survival And
Care To Be Given
• Oxygen
– elevate head of bed
– assist to sit up in chair
– report to supervisor if
resident is cyanotic or
short of breath
– assist with breathing
exercises
DHSR Approved Curriculum-Unit 16 6
Physical Needs For Survival And
Care To Be Given
(continued)
• Food
– Feed residents unable to feed
themselves

DHSR Approved Curriculum-Unit 16 7


Physical Needs For Survival And
Care To Be Given
(continued)
• Food
– Serve food
• with proper temperature
• in friendly manner
• in pleasant environment
• in appropriate amounts
– Make sure dentures are in place
DHSR Approved Curriculum-Unit 16 8
Physical Needs For Survival And
Care To Be Given
(continued)
• Water
– make available within
resident’s reach
– provide fresh water at
periodic intervals

DHSR Approved Curriculum-Unit 16 9


Physical Needs For Survival And
Care To Be Given
(continued)
• Shelter
– provide for warmth with
extra blankets
– be sure residents are
dressed properly
– avoid drafts or drafty
areas
DHSR Approved Curriculum-Unit 16 10
Physical Needs For Survival And
Care To Be Given
(continued)
• Sleep
– Minimize noise and lights during
hours of sleep
– Give back rub to relax resident

DHSR Approved Curriculum-Unit 16 11


Physical Needs For Survival And
Care To Be Given
(continued)
• Sleep (continued)
– Report complaints of pain to
supervisor
– Listen to concerns or worries the
resident may wish to express
– Leave night light on in the
resident’s room, if requested
DHSR Approved Curriculum-Unit 16 12
Physical Needs For Survival And
Care To Be Given
(continued)
• Elimination
– Assist to bathroom as
needed
– Provide bedpan and/or
urinal
– Provide for privacy

DHSR Approved Curriculum-Unit 16 13


Physical Needs For Survival And
Care To Be Given
(continued)
• Elimination (continued)
– Change soiled linen
immediately
– Following routine for
bowel and bladder
retraining as directed

DHSR Approved Curriculum-Unit 16 14


Physical Needs For Survival And
Care To Be Given
(continued)
• Activity
– ROM exercises as
directed
– Turn and reposition
at least every two
hours

DHSR Approved Curriculum-Unit 16 15


Physical Needs For Survival And
Care To Be Given
(continued)
• Activity
– Assist with activity as
directed
– Encourage movement
– Encourage interesting
recreational activities

DHSR Approved Curriculum-Unit 16 16


Safety And Security Needs
• Provide for warmth
• Establish familiar surroundings
– explain procedures
– talk about “their” room
– keep your promises
– provide a safe environment
– promote use of personal
belongings
DHSR Approved Curriculum-Unit 16 17
Safety and Security Needs
(continued)
• Maintain order and follow routines,
assisting resident to participate in
establishing routine as often as
possible

DHSR Approved Curriculum-Unit 16 18


Safety and Security Needs
(continued)
• Assist to reduce fear and anxiety
– listen to resident’s worries and
report to supervisor
– ease concerns when possible
– check on residents frequently
• Avoid rushing and assist resident in
gentle manner

DHSR Approved Curriculum-Unit 16 19


Love and Affection Needs
• Friendship
• Social Acceptance
• Closeness
• Meaningful
relationships with
others
• Love
• Sexuality
DHSR Approved Curriculum-Unit 16 20
Love and Affection Needs
(continued)
• Belonging
– Need met by family/support
system
– Friends may meet this need

DHSR Approved Curriculum-Unit 16 21


Love and Affection Needs
(continued)

The nursing staff as family:


• take time to greet residents when
you see them
• sit and visit for a few minutes when
time allows
• show interest in residents

DHSR Approved Curriculum-Unit 16 22


Love and Affection Needs
(continued)
The nursing staff as family (continued):
• display human warmth with a gentle
touch
• show acceptance of an individual for
his or her unique qualities
• provide care in a kind, friendly,
considerate manner
DHSR Approved Curriculum-Unit 16 23
Self-Esteem Needs
• Value, worth or opinion of oneself
• Seeing oneself as useful
• Being well thought of by others

DHSR Approved Curriculum-Unit 16 24


Self-Esteem Needs
(continued)
• Nurse aide’s responsibilities
– call resident by proper name
– praise accomplishments
– discuss current issues
– request resident’s opinion
– show respect and approval

DHSR Approved Curriculum-Unit 16 25


Need for Self-Actualization
(experiencing one’s potential)

• Cannot occur until all


other needs are met
• A feeling that a
person is what one
wants to be
• Rarely is this need
totally met
DHSR Approved Curriculum-Unit 16 26
Need for Self-Actualization
(experiencing one’s potential)
(continued)
• Ways to help residents to meet this
need:
– assist to participate in meaningful
activities
– assist to dress and help with
grooming
– encourage independence
– encourage socialization
DHSR Approved Curriculum-Unit 16 27
Need for Self-Actualization
(experiencing one’s potential)
(continued)
• Ways to help residents to meet this
need (continued):
– share goals with residents and
praise their success or
accomplishments
– know what resident has
accomplished in his/her lifetime
and talk about these things
DHSR Approved Curriculum-Unit 16 28
Spiritual Needs

• Residents have the right


to worship and express
their faith freely.

DHSR Approved Curriculum-Unit 16 29


Spiritual Needs
(continued)
• Guidelines for the nurse aide:
– respect resident’s beliefs
– respect resident’s religious
objects
– inform residents of the time
and place for religious
services
DHSR Approved Curriculum-Unit 16 30
Spiritual Needs
(continued)
• Guidelines for the nurse aide
(continued):
– assist resident to attend
religious services
– provide privacy for members
of the clergy and residents
– welcome members of the
clergy
DHSR Approved Curriculum-Unit 16 31
DHSR Approved Curriculum-Unit 16 32
16.1 Identify eight defense
mechanisms that could be used
by a resident in response to
stress.

DHSR Approved Curriculum-Unit 16 33


Coping Mechanisms
• Established early in life as part of
personality
• List of defense mechanisms
(unconscious behaviors)
– Projection - blaming others
– Rationalization - false reason for
situation

DHSR Approved Curriculum-Unit 16 34


Coping Mechanisms
(continued)
• List of defense mechanisms
(unconscious behaviors) (continued)
– Denial - pretending a problem
doesn’t exist
– Compensation - making up for a
situation in some other way

DHSR Approved Curriculum-Unit 16 35


Coping Mechanisms
(continued)
• List of defense mechanisms
(unconscious behaviors) (continued)
– Displacement - transferring
feelings about one person to
another person
– Daydreaming - escape from
reality

DHSR Approved Curriculum-Unit 16 36


Coping Mechanisms
(continued)
• List of defense mechanisms
(unconscious behaviors) (continued)
– Identification - idolizing another
and trying to copy him/her
– Sublimation - redirecting feelings
to constructive activity

DHSR Approved Curriculum-Unit 16 37


DHSR Approved Curriculum-Unit 16 38
16.2 Recognize how age, illness and
disability affect sexuality.

DHSR Approved Curriculum-Unit 16 39


Sexuality
• Expressed by individuals of all ages
• A way to show feminine or
masculine qualities
– Clothing styles and colors
– Hairstyles
– Hobbies and interests
– Sexual habits (continue into
old age)
– Gestures
DHSR Approved Curriculum-Unit 16 40
Sexuality
(continued)
• May be expressed by:
– Sexual intercourse
– Caressing, touching,
holding hands
– Masturbation
• Is a right of all residents
to experience
DHSR Approved Curriculum-Unit 16 41
Guidelines For The Nurse Aide In
Dealing With Resident Sexuality

• Assist to maintain
sexual identity by
dressing residents in
clothing appropriate
for men or women
• Assist with personal
hygiene
DHSR Approved Curriculum-Unit 16 42
Guidelines For The Nurse Aide In
Dealing With Resident Sexuality
(continued)
• Assist to prepare for special
activities by “dressing up”
– selecting attractive clothing
– fixing hair in a special way
– applying cosmetics
– wearing a special perfume
or aftershave
DHSR Approved Curriculum-Unit 16 43
Guidelines For The Nurse Aide In
Dealing With Resident Sexuality
(continued)
• Help to develop a positive self-image
• Show acceptance and understanding
for resident’s expression of love or
sexuality
– provide privacy
– always knock prior to entering a
room at any time
– assure privacy when requested
DHSR Approved Curriculum-Unit 16 44
Guidelines For The Nurse Aide In
Dealing With Resident Sexuality
(continued)
• Never expose the resident
• Accept the resident’s sexual
relationships

DHSR Approved Curriculum-Unit 16 45


Guidelines For The Nurse Aide In
Dealing With Resident Sexuality
(continued)
• Provide protection for the non-
consenting resident
• Be firm but gentle in your rejection
of a resident’s sexual advances

DHSR Approved Curriculum-Unit 16 46


Possible Effects Of Injury Or
Illness On Sexuality
• Disfiguring surgery may
cause a person to feel:
– unattractive and ugly to
others
– mutilated and deformed
– unworthy of love or
affection
DHSR Approved Curriculum-Unit 16 47
Possible Effects Of Injury Or
Illness On Sexuality
(continued)
• Chronic illness and
certain medications
can affect sexual
functioning

DHSR Approved Curriculum-Unit 16 48


Possible Effects Of Injury Or
Illness On Sexuality
(continued)
• Disorders that cause impotence
– diabetes mellitus
– spinal cord injuries
– multiple sclerosis
– alcoholism

DHSR Approved Curriculum-Unit 16 49


Possible Effects Of Injury Or
Illness On Sexuality
(continued)
• Surgery can have both physical and/or
psychological effects
– removal of prostate or testes
– amputation of a limb
– removal of uterus
– removal of ovaries
– removal of a breast
– colostomy
– ileostomy
DHSR Approved Curriculum-Unit 16 50
Possible Effects Of Injury Or
Illness On Sexuality
(continued)
• Disorders affecting the ability to
have sex:
– stroke
– nervous system disorders
– heart disease

DHSR Approved Curriculum-Unit 16 51


Possible Effects Of Injury Or
Illness On Sexuality
(continued)
• Disorders affecting the ability to
have sex:
– chronic obstructive
pulmonary disease
– circulatory disorders
– arthritis or conditions
affecting mobility/
flexibility
DHSR Approved Curriculum-Unit 16 52
DHSR Approved Curriculum-Unit 16 53
16.3 Identify developmental tasks
associated with aging.

DHSR Approved Curriculum-Unit 16 54


Developmental Tasks Of Aging
• Adjustment to:
– retirement
– reduced income
– death of friends
– death of spouse
– physical changes
– loss of independence
DHSR Approved Curriculum-Unit 16 55
Developmental Tasks Of Aging
(continued)
• Creating new friendships
and relationships
• Loss of vitality
• Integrating life
experiences
• Preparation for death

DHSR Approved Curriculum-Unit 16 56


DHSR Approved Curriculum-Unit 16 57
16.4 Identify symptoms of
depression and define the
nurse aide’s role in caring for a
depressed resident.

DHSR Approved Curriculum-Unit 16 58


Depression
• Reasons for depression
– Loss of independence
– Death of spouse or friend
– Loss of job or home
– Decreased memory
– Terminal illness

DHSR Approved Curriculum-Unit 16 59


Common Signs And Symptoms Of
Depression

• Change in sleep pattern


• Loss of appetite and
weight loss
• Crying, withdrawal from
activities, appearing
sad

DHSR Approved Curriculum-Unit 16 60


Nurse Aide’s Role In Caring For
The Depressed Resident
• Listen to feelings
• Encourage to reminisce
• Involve in activities
• Encourage friends and family to visit
• Report changes in eating,
elimination or sleeping patterns

DHSR Approved Curriculum-Unit 16 61


Nurse Aide’s Role In Caring For
The Depressed Resident
(continued)
• Avoid pitying the resident
• Help to focus on reality
• Monitor eating and
drinking
• Promote self-esteem
• Report observations to
supervisor
DHSR Approved Curriculum-Unit 16 62
DHSR Approved Curriculum-Unit 16 63
16.5 Identify the issues to be
considered when elderly are
unable to provide for their own
needs in their own homes.

DHSR Approved Curriculum-Unit 16 64


Issues Involving Care Of
The Elderly
• Amount of care needed
• Cost
• Nutritional needs
• Relationship with family/support
system
• Location of family/support system
• Medical care needs
DHSR Approved Curriculum-Unit 16 65
Issues Involving Care Of
The Elderly
(continued)
• The elderly person may experience:
– Living with a group of people
– Less independence
– Structured lifestyle
– Less privacy
– Difficulty adapting to change
DHSR Approved Curriculum-Unit 16 66
Issues Involving Care Of
The Elderly
(continued)
• Decision made by
individual or family for
long-term care may
cause stress

DHSR Approved Curriculum-Unit 16 67


DHSR Approved Curriculum-Unit 16 68
16.6 Utilize the resident’s family or
established support system as
a source of emotional support.

DHSR Approved Curriculum-Unit 16 69


Emotional Support for Residents

• Family/support system meets


needs for:
– Safety
– Security
– Love
– Belonging
– Esteem
DHSR Approved Curriculum-Unit 16 70
Emotional Support for Residents
(continued)
• Family/support system provides:
– Comfort
– Support
– Relief from loneliness
– Contact with familiar
people and things
– Mental stimulation
– Reasons to live
DHSR Approved Curriculum-Unit 16 71
Ways To Promote Family
Involvement
• Include in care conferences
• Encourage to do some or
all of personal grooming
• Provide outside picnic
areas, playground
equipment, gardens

DHSR Approved Curriculum-Unit 16 72


Ways To Promote Family
Involvement
(continued)
• Provide area for family/support
system parties
• Invite families to scheduled activities
• Encourage to assist with feeding if
appropriate

DHSR Approved Curriculum-Unit 16 73


Ways To Promote Family
Involvement
(continued)
• Encourage to bring
special foods or
beverages for
resident if allowed
• Encourage time
together

DHSR Approved Curriculum-Unit 16 74


Responsibilities of the Nurse Aide
when Dealing with Family/Support
System Members
• Greet the family/support system
• Address family members by name
• Make family and friends feel
welcome
• Provide for privacy
• Keep lines of communication open
DHSR Approved Curriculum-Unit 16 75
Responsibilities of the Nurse Aide
when Dealing with Family/Support
System Members
(continued)
• Understand that family and friends
will do or say things to try and
please the resident
• Use tact in dealing with family
complaints and requests that you
cannot honor
DHSR Approved Curriculum-Unit 16 76
Responsibilities of the Nurse Aide
when Dealing with Family/Support
System Members
(continued)
• Assist families to understand the
facility and how it works
• Provide explanations for family
questions or report to supervisor to
assist the family with questions

DHSR Approved Curriculum-Unit 16 77


Responsibilities of the Nurse Aide
when Dealing with Family/Support
System Members
(continued)
• Reassure family as they cope with
resident’s actions, problems and
concerns

DHSR Approved Curriculum-Unit 16 78


DHSR Approved Curriculum-Unit 16 79
16.7 Identify the symptoms
displayed by residents with
dementia.

DHSR Approved Curriculum-Unit 16 80


Dementia (Group Of Symptoms)

• Defined as a
progressive loss of
mental functioning

DHSR Approved Curriculum-Unit 16 81


Dementia (Group Of Symptoms)
(continued)
• Two categories of dementia
– 1st Category: Primary
• No known cause
• Irreversible
• May be treated but not
completely cured

DHSR Approved Curriculum-Unit 16 82


Dementia (Group Of Symptoms)
(continued)
• Two categories of dementia
– 1st Category: Primary
• Examples of diseases causing
dementia
–Alzheimer’s disease
–Parkinson’s disease
–Huntington’s Chorea (genetic)
DHSR Approved Curriculum-Unit 16 83
Dementia (Group Of Symptoms)
(continued)

• Two categories of dementia


– 2nd Category: Secondary
• Usually has known cause
• Treatable
• Reversible to some degree

DHSR Approved Curriculum-Unit 16 84


Dementia (Group Of Symptoms)
(continued)
• Two categories of dementia
– 2nd Category: Secondary
• Examples of secondary causes of
dementia
– depression
– minor stroke
– thyroid dysfunction
– medication induced
DHSR Approved Curriculum-Unit 16 85
Symptoms Of Dementia
• Confusion
• Inability to reason accurately
• Recent memory loss
• Detailed long-term memory
• Repetitious speech
• Self-centered behavior
• Agitation
• Disorientation
• Confabulation
DHSR Approved Curriculum-Unit 16 86
DHSR Approved Curriculum-Unit 16 87
16.8 Review the psychosocial
characteristics and care needs
of a person with Alzheimer’s
disease.

DHSR Approved Curriculum-Unit 16 88


Alzheimer’s Disease
• Defined as a progressive, 3-stage,
incurable disease that involves
changes in brain tissue
• Responsible for about half of the
dementia seen
• Symptoms usually occur in people
50-69 years of age

DHSR Approved Curriculum-Unit 16 89


Alzheimer’s Disease
(continued)
• Affects more women than men
• Always ends in death 3-15 years
after symptoms begin

DHSR Approved Curriculum-Unit 16 90


Alzheimer’s Disease:
Signs And Symptoms
• Irreversible loss of memory
• Speech and writing difficulties
• Disorientation
• Difficulty walking
– loss of balance
– short steps
– spatial disorientation
DHSR Approved Curriculum-Unit 16 91
Alzheimer’s Disease:
Signs And Symptoms
(continued)
• Deterioration of mental functions
– Unable to make decisions
– Loss of ability to make judgments
– Changes in behavior
• restless
• angry
• depressed
• irritable
DHSR Approved Curriculum-Unit 16 92
Alzheimer’s Disease:
Signs And Symptoms
(continued)

• Possible seizures
• Coma and death

DHSR Approved Curriculum-Unit 16 93


Alzheimer’s Disease:
Considerations For Care
• Assist to be as active as
possible
• Encourage in activities
of daily living
• Orient to reality
• Protect from injury

DHSR Approved Curriculum-Unit 16 94


Alzheimer’s Disease:
Considerations For Care
(continued)
• Maintain calm,
consistent
environment
• Complete ADL at the
same time each day
• Use reality orientation

DHSR Approved Curriculum-Unit 16 95


Alzheimer’s Disease:
Considerations For Care
(continued)
• Same caregivers
assigned to resident
• Involve in simple,
limited activities
• Follow routines
• Treat with patience and
compassion
DHSR Approved Curriculum-Unit 16 96
Alzheimer’s Disease:
Considerations For Care
(continued)
• Support family
• Communicate with
simple phrases
• Don’t pose questions
or ask to make
choices

DHSR Approved Curriculum-Unit 16 97


DHSR Approved Curriculum-Unit 16 98
16.9 Discuss disorders that cause
confusion for residents.

DHSR Approved Curriculum-Unit 16 99


Confusion
• Symptom or side effect of many
disorders
• Disorders causing confusion
– Stroke
– Arteriosclerosis
– Dementia
– Alzheimer’s Disease
– Huntington’s Chorea
DHSR Approved Curriculum-Unit 16 100
Confusion
(continued)
• Other Causes
– Drug reactions
– Depression
– Environmental changes
– Vision and/or hearing loss
– Dehydration
– Poor nutrition
– Decreased oxygen levels in blood
– Head injury
DHSR Approved Curriculum-Unit 16 101
Confusion
(continued)

• Condition can be
permanent or
temporary

DHSR Approved Curriculum-Unit 16 102


Reality Orientation Used
For Confusion
• Includes:
– Facing resident and
speaking clearly and
slowly
– Greeting the resident by
name with each interaction
– Identifying yourself with
each interaction
DHSR Approved Curriculum-Unit 16 103
Reality Orientation Used
For Confusion
(continued)
• Includes:
– Explaining care in simple
terms prior to giving care
– Frequently orienting the
resident to the day,
month, date, and time
– Giving short, simple
instructions
DHSR Approved Curriculum-Unit 16 104
Reality Orientation Used
For Confusion
(continued)
• Includes:
– Encouraging residents
to wear glasses or
hearing aides
– Communicating with
touch and clear and
simple comments and
questions
DHSR Approved Curriculum-Unit 16 105
Reality Orientation Used
For Confusion
(continued)
• Includes:
– Encouraging use of
radio, television,
newspapers, and
magazines
– Maintaining resident’s
routine
DHSR Approved Curriculum-Unit 16 106
Reality Orientation Used
For Confusion
(continued)
• Includes:
– Giving only one
direction at a time
– Keeping the
environment calm
and relaxed

DHSR Approved Curriculum-Unit 16 107


Reality Orientation Used
For Confusion
(continued)
• Includes:
– Providing clocks,
calendars and bulletin
boards to remind
residents of time and
activities
– Discussing current topics
DHSR Approved Curriculum-Unit 16 108
Reality Orientation Used
For Confusion
(continued)
• Includes:
– Reminiscing
– Showing resident
self-image in mirror
– Providing recreational
activities which
reinforce reality
orientation
DHSR Approved Curriculum-Unit 16 109
Reality Orientation Used
For Confusion
(continued)
• Includes:
– Dressing residents
during the day and
assisting them to stay
on a day-night
schedule

DHSR Approved Curriculum-Unit 16 110


DHSR Approved Curriculum-Unit 16 111
16.10 Identify basic skills the nurse
aide will need to use when
caring for residents with
developmental disabilities.

DHSR Approved Curriculum-Unit 16 112


Developmental Disabilities

• Diagnoses
– Mental retardation
– Cerebral palsy

DHSR Approved Curriculum-Unit 16 113


Developmental Disabilities
(continued)
• Guidelines for Care
– Treat the individual with respect
and dignity
– Encourage residents to:
• make personal choices
• do as much as possible for
themselves

DHSR Approved Curriculum-Unit 16 114


Developmental Disabilities
(continued)
• Guidelines for Care (continued)
– Encourage residents to:
• use age appropriate personal
skills
• achieve their potential
• interact with others

DHSR Approved Curriculum-Unit 16 115


Developmental Disabilities
• Guidelines for Care
– Do not:
• act as resident’s parent
• create dependency
• label or categorize residents
– Do provide privacy
– Do build resident’s self-esteem

DHSR Approved Curriculum-Unit 16 116


DHSR Approved Curriculum-Unit 16 117
16.11 Identify ways to assist
residents with cognitive
impairments.

DHSR Approved Curriculum-Unit 16 118


Ways To Assist Stressed
Residents
• Listen to concerns
• Observe and report
nonverbal messages
• Treat with dignity and
respect
• Attempt to understand
behavior

DHSR Approved Curriculum-Unit 16 119


Ways To Assist Stressed
Residents
(continued)
• Be honest and trustworthy
• Never argue with
residents
• Attempt to locate source
of stress
• Support efforts to deal
with stress
DHSR Approved Curriculum-Unit 16 120
Ways To Assist Demanding
Residents
• Attempt to discover
factors responsible for
behavior
• Display a caring attitude
• Listen to verbal and
nonverbal messages
• Give consistent care

DHSR Approved Curriculum-Unit 16 121


Ways To Assist Demanding
Residents
(continued)
• Spend some time with
the resident
• Agree to return to see
the resident at a
specific time and keep
your promise

DHSR Approved Curriculum-Unit 16 122


Ways To Assist Agitated
Residents
• Encourage to talk
about fears
• Remind resident of
past ability to cope
with change
• Encourage to ask
questions about
concerns
DHSR Approved Curriculum-Unit 16 123
Ways To Assist Agitated
Residents
(continued)

• Involve in activities that


promote self-esteem
• Observe for safety and
to prevent wandering
away
• Assign small tasks
• Use reality orientation
DHSR Approved Curriculum-Unit 16 124
Ways To Assist Residents
Displaying Paranoid Thinking
• Reassure the resident that you will
provide for his or her safety
• Realize behavior is based on fear
• Avoid agreeing or disagreeing with
comments
• Provide calm environment
• Involve in reality activities
DHSR Approved Curriculum-Unit 16 125
Ways To Assist Combative
Residents
• Display a calm manner
• Avoid touching the
resident
• Provide privacy for
out-of-control residents
• Secure help if
necessary

DHSR Approved Curriculum-Unit 16 126


Ways To Assist Combative
Residents
(continued)
• Do not ignore threats
• Protect yourself from
harm
• Listen to verbal
aggression without
argument

DHSR Approved Curriculum-Unit 16 127


DHSR Approved Curriculum-Unit 16 128

You might also like