IMT-N-I- BC1-2013 Business Communication I Session 2 July 5th, 2013

Learning Objectives

Non-verbal Communication Verbal Vs Non-verbal Communication Understanding Non-verbal Communication Elements of Non-verbal Communication: Kinesics Practicing Balanced Non-verbal Communication Conclusion

Non Verbal Communication

Non Verbal Communication

Is Oral & Non-Oral messages expressed by Means other

than language

Communication Types

Vocal Communications

Non Vocal Communications

Verbal Communication Spoken Words

Written Words

Non Verbal Communication

Vocal Qualities Tone, Pitch, Volume

Visual Qualities Body Language Dressing/Grooming

Verbal Vs Nonverbal Communication

Verbal Communication Non Verbal Communication

Complexity

One-dimensional (Only Words)

Intermittent (Speaking & Silence alternating)

Multi-dimensional (Voice, Postures etc)

Continuous ( Body language at work)

Flow

Clarity
Contradiction Intentionality

Less ambiguous
Valued less Usually deliberate

More ambiguous
Valued more Often unintentional

Understanding Nonverbal Messages

Cannot be avoided May have ambiguous meanings Varies between people and cultures Influenced by circumstances May contradict and receive more attention than the verbal message

Cultural Differences in Nonverbal Communication

Action Thumbs up U.S. interpretation Good job! Other interpretations Islamic countries: obscenity; Bangladesh: taunting

Eye contact

I am interested. Japan: disrespect (esp. in OR I trust you. women)

Patting a co- I enjoy working Japan: aggressive worker on the with you! back
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Kinesics
Kinesic Communication: an idea expressed through nonverbal behavior that receivers gain additional meaning from
Visualgestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements. Vocalintonation and projection of the voice.

Elements of Non-verbal Communication

Visual Body language

Body Postures- Sitting/ Standing postures Hand Gestures- Easy, not stiff, folded, in pockets, fidgety Touch- haptics- Hand shake Movements- Comfortable moves within the space, no intrusions Facial Expressions- Pleasant smiling face= trust, friendliness Eye Contact- balanced & evenly spread, not intimidating Distances- Intimate, Personal, Social, Public zone

Elements of Non-verbal Communication

Visual
Grooming & Dressing
Conveys status & sophistication Expensive but necessary for
Sociability

Impression Management

Has important role in professional life With familiarity, importance of dressing decreases

Elements of Non-verbal Communication

Vocal
Voice modulation Pace- Articulation- Rate of delivery Pitch- Voice Shrill/ Baseline Frequency Volume- Loudness of speech Pauses & Fillers- pauses essential & useful Emphasis- Throwing weight behind words

Conclusion

An important element of communicative competence is Non Verbal Expressiveness Fair composure/ balanced use of body language elements makes communication effective A positive improvement in one constituent has ripple positive effect on others One wrong move should not mess the communication impact Minor goof ups should not be seen as poor non verbal communication Anything overdone conveys uncomfortable body language Natural composure is best strategy