Measurable Management

Translating Boardroom Strategy Into Measurable Outcomes

Business Improvement
Through Change Management A Practical Approach

Business Evaluation
Most organizations evaluate their performance and develop business plans. Total Strategies for Success provide vehicles to implement plans and maximize opportunity.

Business Plan
Marketing Financial

Information Technology

Operations

Implementation Process

Human Resources

e-commerce

The three business cycles:

All organizations go through the same three business cycles regardless of market sector, service or manufacturing focus.

Production

Sales

Consumer

Your Competitor

The real world:

Some markets have more competition than others. Only by genuinely being better than your competitors can you improve your sales & customer retention.

You

Customer

Your Competitor
Measurable Management and its sister program World Class Workforce are designed to help you be better than the competition at satisfying your customers.

Your Competitor

C.E.O.
Mission Statement Strategic Objectives The Future

Policy Deployment
The wealth is created by the workforce who handle the processes that directly engage and satisfy the customer. Measurable Management is designed with First Line Managers in mind. Helping to translate Management Strategy into action in the workplace.

The Present

First Line Managers

The Processes

Measurable Management

Workforce development must deliver real and measurable outcomes that meet the needs of:
The organization The department The individual

Benefit Planning

The senior managers of each participating company decide on the key business issues. The success of the program is measured against this criteria. No tail wagging the dog.

Key Business Issues

Organization: Department: Manager:

Participant:

Key Business Issues

What are the current key business issues for your company as a whole? Where would senior management like to see measurable improvements over the next six months? You may need to speak to a senior manager or two to ask this question.

Key Business Issues

What are the current issues for your department? How does the answer to the section above impact on you? How are you expected by senior management to contribute towards the improvements that they are expecting?

Key Business Issues

How will you measure your performance against the key business issues? (improved efficiency, time saved, reduced scrap, sales increased, morale improved, budgets met, fewer mistakes etc.)

Initiating Change
Key Business Issues
Induction Meeting Group Meetings Measurable Outcomes

Measurable Outcomes

Presentations Problems defined Effect on the business Action taken Measurement criteria applied Return on investment Linked to key business issue

Each participant will implement at least three improvements and present the outcomes of their actions according to the bullet points shown on this slide.

Summary

Provides a simple structure to work to. Draws content from the individuals job. Pulls together managing by objectives, a teamwork approach to problem solving and a learning process. Initiates change very swiftly in a controlled and focused method.

Arriva NSK Caterpillar Lloyds British Pimpernel International Kelvin Hughes Kerry Foods Colway Tyres Sevcon Go-Ahead Group

Newsquest Media Wavin Darlington Borough Council Durham TEC Bonar Polymers Sanyo Oshino Tarmac Hathaways Hugh Mackay Carpets

Tilcon Onyx Internet CC Products ALM Products Dane Group BHK (UK) Ltd Aycliffe Engineering ESP Plastics Prestige Inns Marian Engineering

RPC Cresstale Roberts Construction PSI Global Grorud Engineering British Engines Mechetronics Xerox UK Ltd. Rentokil RTC North MIS Ltd.

H&H Calmon Sloman Engineering Steptronik Tilbury Douglas Construction The Stanland Group Bison Bede Norfran Aluminium Universal Lighting Power The Stockton Casting Company Laing Construction

Washington Direct Mail Henry Colbecks Coventry Newspapers York Evening Press GEC Alsthom Glaxo Smithkline British Chrome & Chemicals Bucks Free Press The Northern Echo Bradford & District Newspapers

LPMS Rolls Royce Leeds Training Trust Industrial Technology Systems Metal Spinners Process Systems Henderson Insulation Gliderol Doors Leeds & Bradford Boiler Co.

Yorkshire Water Pickersgill Kaye GEC British Gypsum WDS Northend Printers Barkston Plastics Eng. Durham Careers Service Stiller Transport

USD The State Of South Dakota

Governor's Office for Economic Development

Shur-Co Daktronics The Good Samaritans Dakota Craft Lewis & Clark Realty

Americinn Motel Argus Leader Small Business Administration Sioux Vocational Services First Planning District C R Industries Marquardt Transportation

Lien Transportation Tecton Industries

Lang TV & Domestic Appliances

HRS Food Services Angus Palm SESDAC Kauai County Government Prince Hydraulics Kolberg Pioneer

Total Strategies for Success Developing Pathways

To Abundant Living