Professional Training and Development Center

Presents

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About ISO 9000 series

Course Contents

ISO 9001:2008 certification process

Role of an ISO consultant

Benefits of ISO 9001:2008

Objective Type Quiz

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ISO 9000 family

ISO 9000 family is a series of quality management system standards created by the International Organization for Standardization (ISO), a federation of 163 national standards bodies out of total 195 countries in the world.

ISO 9000 family

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ISO 9000

The ISO 9000 quality management system (QMS) Standards are not specific to products or services, but apply to the processes that create them.

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Generic in nature

Generic
The Standards are generic in nature so that they can be used by manufacturing, I.T., software and service industries.
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History of ISO 9000 family

These standards were first released in 1987 and revised in a limited manner in 1994

History History

They underwent a major revision in 2000 & minor revision in 2008

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ISO 9001

The approval Standard, ISO 9001:2008, uses a simple process-based structure, which fits easily the process management structure of most businesses.

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ISO 9001

ISO 9001 has evolved into a standard designed to assist organizations in achieving 'quality' while helping to assure customers that quality will be achieved.

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Whatever definition you choose to use for quality, and there are many, it is essential that your customers are happy with the product or the service being supplied.
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Quality ISO 9001 is intended to assist that aim by helping to ensure that the product/service is right - for both the organization itself and its customers.
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The ISO 9001: 2008 edition clearly requires organizations to satisfy their customers and undertake continual improvement of their quality management system.

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Hence compliance with ISO 9001:2008 should result in significant benefits for organizations and their customers.

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The ISO 9000 family comprises of following standards:

. .

ISO 9000: 2005

ISO 9004: 2009

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ISO 9001: 2008

ISO 9000

ISO 9000:2005 is an introduction to the philosophy of quality management and also contains the definitions used in ISO 9001 and ISO 9004
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It also contains the Eight management principles which provide the foundation for the ISO 9000 series of Standards.
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ISO 9001

ISO 9001:2008 is the only part of the ISO 9000 family against which an organization can become certified.
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Obsolete Standards

ISO 9002 and ISO 9003 became obsolete in December 2000.

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Requirements

ISO 9001:2008 contains all of the requirements which an organization must address within their Quality Management System (QMS) if they wish to be certified against the Standard.

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ISO 9001:2008 certification (also called registration) gives the organization the benefit of an objectively evaluated and enforced quality management system.

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Certification to ISO 9001:2008 is :

a tangible expression of a firms commitment to quality that is internationally understood & accepted.
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ISO 9001:2008 certification (or registration) is carried out by certification bodies (or registrars) - accredited organizations that review your quality manual and working practices to ensure that they meet the ISO 9001 Standards requirement.
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It is important to clarify which aspects of the organization are covered by the certificate.
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Scope

This is addressed through the Scope of Certification, and this must clearly identify what processes are included so as not to mislead.

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ISO 9001 is NOT a product or service Standard.

it does not contain any product or service requirements.

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Certification to

ISO 9001 means

that you meet the minimum requirements of quality management.
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ISO 9004 is not a guide on how to implement ISO 9001.

It is rather a guide on how to improve on the basic requirements that ISO 9001 specifies.
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The requirement statements in ISO 9001:2008 may be seen sometimes as

a little brief and

they rarely, tell the user 'how' to achieve compliance with the requirements

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Hence, services of an ISO consultant are recommended.

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Study of existing system in the organization

Finding gaps between the existing system and the ISO 9001:2008 standard

Design quality assurance plan and prepare systems documentation after bridging the gaps
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Provide awareness training to employees on the ISO 9001:2008 Standard

Provide guidance in implementation of documented ISO 9001:2008 System

Conduct the Internal Quality Audit

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Provide guidance in conducting Initial Management Review Meeting

To assist in identifying and co-ordinating with the Certification Body

Provide guidance in closing Non conformities observed during Internal quality audits and external Certification bodys audits
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 A well implemented and maintained quality management system means :

You are better able to identify problem areas

Consistency of processes, products & services

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 A well implemented and maintained quality management system means :

Fewer mistakes

Better utilization of resources

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 A well implemented and maintained quality management system means :

Increase in customer satisfaction

Continual improvement
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Processes get defined and their control mechanism is devised and implemented.

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Quality auditing provides a useful discipline to maintain the system on track.

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Effective management reviews lead to continual improvements.

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Data generation and analysis provides ground for sound decision making.

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Setting firm foundation of QMS gears you up for higher achievements.

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Your consistent processes, products and services distinguish your Organization among your competitors.

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If you know you are good, Certification of your QMS helps you prove it.

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Summary of the course

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ISO 9000 family is a series of quality management system standards created by the International Organization for Standardization (ISO).

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The ISO 9000 quality management system (QMS) Standards are not specific to products or services, but apply to the processes that create them.

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ISO 9000 series consists of

ISO 9000:2005

ISO 9004:2009

and

ISO 9001:2008

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The approval Standard, ISO 9001:2008, uses a simple process-based approach.

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The ISO 9001:2008 standard clearly requires organizations to satisfy their customers and undertake continual improvement.

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Certification to ISO 9001:2008 is :

a tangible expression of a firms commitment to quality

that is internationally understood & accepted.

ISO 9001:2008 certification is carried out by certification bodies - accredited organizations

that review your quality manual and working practices to ensure that they meet the ISO 9001 Standards requirement

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ROLE OF A CONSULTANT

To train people, design quality assurance plan; prepare quality manual and other related documents; conduct internal quality audits and

coordinate with the certification body

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Summary of the course

Main benefits of ISO 9001:2008 implementation are:

Consistent quality & improved customer satisfaction level

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Take the objective type quiz to:

Assess your learning about ISO 9000 series of standards

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Professional Training

and Development Center

Thanks you for your participation

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