Professional Documents
Culture Documents
Management
Canadian Edition
Schermerhorn Wright
Prepared by: Michael K. McCuddy Adapted by: Lynda Anstett & Lorie Guest Published by: John Wiley & Sons Canada, Ltd.
workplace? How can high ethical standards be maintained? What is corporate social responsibility? How do organizations and governments work together in society?
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Ethical behavior
What is accepted as good and right in the context of the governing moral code.
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behavior.
Personal values help determine individual
ethical behavior.
Terminal values Instrumental values
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greatest number of people. Individualism view of ethics primary commitment is to ones long-term self-interests. Moral-rights view of ethics respects and protects the fundamental rights of all people. Justice view of ethics fair and impartial treatment of people according to legal rules and standards.
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Cultural universalism
Behavior that is unacceptable in ones home environment should not be acceptable anywhere else.
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Source: Developed from Thomas Donaldson, Values in Tension: Ethics Away from Home, Harvard Business Review, vol. 74 (September-October 1996), pp. 48-62. Management - Chapter 3 8
although having potential for personal and/or organizational benefit, may be considered unethical. Ethical dilemmas include:
yourself that:
Behavior is not really illegal. Behavior is really in everyones best interests. Nobody will ever find out. The organization will protect you.
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personal needs.
The organization
Supervisory behavior, peer group norms and behavior, and
The environment
Government laws and regulations, societal norms and values,
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Ethics training: Structured programs that help participants to understand ethical aspects of decision making. Helps people incorporate high ethical standards into daily life. Helps people deal with ethical issues under pressure.
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whistleblowing barriers:
Ethics staff units who serve as ethics advocates Moral quality circles
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level.
Obligates organizations to act in ways that
serve both its own interests and the interests of society at large.
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practices:
People do their best with a balance of work and family
life. Organizations perform best in healthy communities. Organizations gain by respecting the natural environment. Organizations must be managed and led for long-term success. Organizations must protect their reputations.
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Socioeconomic view
Management must be concerned for the broader social welfare, not just profits.
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social responsibility:
Reduced business profits Higher business costs Dilution of business purpose Too much social power for business Lack of public accountability
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social responsibility:
Adds long-run profits Improved public image Avoids more government regulation Businesses have resources and ethical obligation
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performance:
Is the organizations
Economic responsibility met? Legal responsibility met? Ethical responsibility met? Discretionary responsibility met?
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business affairs:
Occupational safety and health
Fair labor practices Consumer protection
Environmental protection
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Assessing strategy.
Verifying financial records.
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