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M.Tech in Manufacturing Tech. En.Roll:- 112604 Jaypee University Of Engineeing & Technology, Guna
INTRODUCTION
Quality planning, as used here, is a structured process for
developing products (both goods and services)that ensures that customer needs are met by the final result.
procedures and resources that will be needed to carry out a project, perform a process, realize a product, or manage a contract.
techniques have been developed because in the history of modern society, organizations have rather universally demonstrated a consistent failure to produce the goods and services that unerringly delight their customers.
Some following quality gaps which are reason to failure of product 1. Understanding gap 2. Design gap 3. Process gap 4. Operation gap 5. Cost gap
closing each of these component gaps and thereby ensuring that the final quality gap is at a minimum.
Quality planning steps : 1. Establish the project 2. Identify the customers 3. Discover the customer needs 4. Develop the product 5. Develop the process 6. Develop the controls and transfer to operations
planning project:
1.
2. 3. 4.
Prepare a mission statement for each project. Establish a team to carry out the project. Plan the project.
Generally, there are many type of customers: 1. Purchaser 2. Supplier 3. Potential customer 4. Merchants 5. Original equipment manufacturers etc
product.
Plan to collect customers needs. Collect a list of customers needs in their language. Analyze and focus on customers needs. Translate their needs into our language. Establish units of measurement and sensors.
4. DEVELOP PRODUCT
Once the customers and their needs are fully understood, we are
ready to design the product that will meet those needs best. In the quality arena, designers can include any whose experience, position, and expertise can contribute to the design process. The outputs of product design are detailed designs, drawings, models, procedures, specifications.
The overall quality objectives for this step are two: 1. Determine which product features and goals will provide the
without difficulties
5. DEVELOP PROCESS
Once the product is developed, it is necessary to determine the means by
which the product will be created and delivered on a continuing basis. These means are, collectively, the process. Process development is the set of activities for defining the specific means to be used by operating personnel for meeting product quality goals.
..
The eleven major activities involved in developing a process are 1. 2. 3. 4. 5. 6. 7. 8. 9.
Review product goals. Identify operating conditions. Collect known information on alternate processes. Select general process design. Identify process features and goals. Identify detailed process features and goals. Design for critical factors and human error. Optimize process features and goals. Establish process capability.
10. Set and publish final process features and goals. 11. Set and publish final process design.
the entire product plan to operational forces, and validate the implementation of the transfer.
Identify controls needed. Design feedback loop. Optimize self-control and self-inspection. Establish audit. Demonstrate process capability and controllability. Plan for transfer to operations. Implement plan and validate transfer.
REFERENCE
Joseph M. Juran and Frank M. Gryna ,Companywide Planning
for Quality
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