Professional Documents
Culture Documents
LEARNING OBJECTIVES
After this session, the learner should be able to: Describe the forces that are changing the office environment. Identify growth oriented service industries. Define skills and knowledge needed to succeed in the office. Identify the steps in effective decision making.
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CHANGING WORKPLACE
The workplace of the 21st century promises to change at rapid pace due to major technological advances and increasing globalization. It will demand that office professionals invest in lifelong learning
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digital era was unleashed by the invention of the microchip. The microchip is a device the size of a fingernail that empowers technological equipment. The microchip allows continuous communication anywhere and anytime.
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VIRTUAL
are many types of career opportunities available in the office. To make wise career choices, you need to understand what these opportunities are, the skills needed for the various specialty areas. You need to know the professional growth opportunities available.
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field. Legal field. Education. Travel and tourism. International market. Health occupations.
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of the labour force Education level More contract specialists/employees More women Workers over 45 account for a larger share of the labour force
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procedures Communication techniques Volume and type of information Types of business and their structure e.g. service and professional specialty occupations are expected to grow faster than other areas of the job market.
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operating with fewer employees and a flatter organizational structure Growth of service industries Increased focus on quality More flexibility in the workweek e.g. modified workweek
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multinational corporations. Virtual employment opportunities. Growth in career opportunities e.g. computer services, health, business, education, legal, travel and tourism field
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decision is the outcome or product of a problem, concern, or issue that must be addressed and solved. Office employees make decisions daily. Decisions made must be good decisions.
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Define the problem or purpose. Establish the criteria. Generate alternatives or possible solutions. Test the alternatives and make the decision. Evaluate the decision.
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SUMMARY
Technological
SUMMARY contd
Growth
Computer field. Legal field. Education. Travel and tourism. International market. Health occupations.
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SUMMARY contd
SUMMARY contd
Steps
Define the problem or purpose. Establish the criteria. Generate alternatives or possible solutions. Test the alternatives and make the decision. Evaluate the decision.
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QUESTIONS/COMMENTS
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