Dr.K.

Baranidharan

Present by

T OTAL Q UALITY M ANAGEMENT

TQM

17 August 2013

EMPLOYEE INVOLVEMENT Presented by

Dr.K.Baranidharan

EMPLOYEE MOTIVATION
A process of stimulating people to accomplish desired goals The process of attempting to influence others to do your will through the possibility of reward The process of inducing people inner drives and action towards certain goals and committing their energies to achieve these goals

Importance of Motivation
Improves employee involvement Promotes job satisfaction and thus reduces absenteeism and turnover Helps in securing a high level of performance and hence enhances efficiency and productivity Creates a congenial working atmosphere in the organization and thus promotes interpersonal cooperation.

THEORIES OF MOTIVATION Maslows Hierarchy of Needs: 1) PHYSIOLOGICAL NEEDS 2) SAFETY NEEDS 3) SOCIAL NEEDS 4) ESTEEM NEEDS 5) SELF-ACTUALISATION NEEDS

PHYSIOLOGICAL OR SURVIVAL NEEDS

Preserve Human life Needs for food, clothing and shelter Needs must be first before higher level needs emerge. (opportunity to increase earnings by a bonus for good work)

SAFETY NEEDS
When the physiological needs are reasonably satisfied, the safety needs become activated. Protection : fire, accidents Economic : fringe benefits, health, insurance Environment Behavior. (job security, quality makes sales,. Sales make jobs)

SOCIAL NEEDS
These needs are for love friendship, exchange of feelings and grievances, recognition, belongingness, conversation, etc

(Appeal to the employee as a member of the team- he or she must not let the team down)

ESTEEM NEEDS
TWO TYPES Self-esteem needs : self-confidence, achievement, self-respect, knowledge freedom Other needs :status, recognition, appreciation etc (Appeal to pride of workmanship, achieving a good score, recognition though awards, publicity etc)

SELF-ACTUALISATION NEEDS
Ultimate need which dominates a persons behaviour when all lower needs are satisfied. Self-actualisation also called self-realisation needs, refers to the desire to become every thing.

(opportunity to propose creative ideas and participate in creative planning)

HERZBERGS TWO FACTOR THEORY or MOTIVATION HYGIENE THEORY

Motivation factors

Achievement Recognition The work itself Responsibility Advancement and growth

Hygiene factors Supervisors Working conditions Interpersonal relationships Pay and security Company policy and administration

Dr.K.Baranidharan
THANK YOU