Has

been defined differently Movere: to move or to agitate Is intense feeling directed at someone or something Motivated state marked by physiological changes, expressive behavior and mental experience Colors our life

 emotion

is usually transitory emotional experience has a valence Emotional experience alters thought processes elicits an action tendency usually happens without willful intent Has three components

 strong

feeling Has contextual stimuli

 Affect

is general term that covers a broad range of feelings that people experience Includes both mood and emotion Mood: feeling less intense than emotion Usually lacks contextual stimuli Emotional state extended Emotion: Intense state Has contextual stimuli

 Short

period Emotional labor: if employees express organizationally desired emotions during interpersonal transactions, k/a emotional labor Effort, planning and control needed to express organizationally desired emotion during interpersonal transaction

 May

be harmful in some instances for employee Felt vs displayed emotions: Felt emotions are an individuals actual emotion displayed emotion are those that are required and considered appropriate in a given situation Felt are spontaneous

 Boundaries

that shape individuals emotions Primarily: Organizational and cultural Every organization has its own boundaries regarding appropriateness of emotion and emotional expression Eg.: Sports, Bar etc Such boundaries Shape emotion of employee

 Emotional

expression may also be shaped by cultural influences cultural norms define appropriateness of emotion Muslim cultures, smiling is frequently taken as a sign of sexual attraction Culture influence is thus one crucial factor in shaping displayed emotions and felt emotions to some extent

 Emotion

has been classified in different ways Some classified into primary and secondary Primary emotion: are the emotions, which are biologically based and are considered to be universal. According to Plutchik (1980) fear, surprise, sadness, disgust (aversion or hatred), anger, anticipation, joy (delight) and acceptance

 Secondary

emotions: are the emotions that are either combination of primary emotions or that are specific to certain cultures

 Awe:

Terror, fright Remorse: regret, sorry contempt : disapprove, dislike

 Some

psychologists have divided emotion into positive and negative create pleasantness are called positive emotions E.g. : Love, happiness Positive emotions are good for health

 Negative

emotions are the emotions that create state of displeasure in individual Eg; Anger, Sadness etc Study about these: you will get handouts

 Goleman
ability,

capacity, skill, a self-perceived ability, to identify, assesses, and manages the emotions of one's self, of others, and of groups Important determiner of success Measured in terms of EQ (Emotional intelligence quotient)

 Self

awareness: being aware of one's own feelings, moods, needs and/or emotions Self management: ability to manage one's own emotions and impulses Self motivation: persons internal urge to maintain and manage emotional behaviour in a stable manner, even when difficult situations and hurdles arise

 Empathy

: ability to sense how others are

feeling Social skills: ability to handle emotions of others

 Ability

and selection Decision making Interpersonal conflict Deviant workplace behavior Creativity

THANK YOU VERY MUCH