PROJECT TEAM

• PRESEBTED TO:
• SIR KHALID JAMSHED

• PRESENTED BY:
• MBA (NIGHT) 3RD SEMESTER
• MUHAMMAD SHAHZAD AHMAD KHAN
• ARSHAD AYYAZ
• ALI RIAZ
• GHULLAM JILLANI
• MUBASHAR ALI SHAN
• USMAN AHMAD QADRI
• FARHAN NASIR
• AHSIN MUGHAL
SERVICES OFFERED AT PEARL
CONTINENTAL HOTEL (LAHORE)
 OVERVIEW OF THE PROJECT
• Pakistan Services Limited
• Introduction of Mr. Sadruddin Hashwani
• Vision/Mission
Services
• Business Center
• Dining
• Rooms
• Room Service
• Privilege Club
• Spa & Fitness
• Health & Creation Facility
• Meetings
• Banquet Halls
• Other Facilities
• Reservations
• Terrif & Policies
• Feed Back

•
 PAKISTAN SERVICES LIMITED
• Pakistan Services Limited was
incorporated in 1958 as a Public
Limited Company and is quoted on
the Stock Exchange.
• It owns and operates the Pearl
Continental Hotels (formerly
Inter Continental Hotels)
• Recognized as the largest and
oldest hotel company in
Pakistan
 PAKISTAN SERVICES LIMITED
(CONTD.)
• The first Pakistani chain which has
achieved excellent international
standards of quality products and
services.
• In recognition of its high standard,
the Pearl Continental Hotel,
Karachi was conferred the
prestigious membership of the
"Leading Hotels of the World", an
exclusive global organization of
deluxe hotels established in 1928.
 PAKISTAN SERVICES LIMITED
(CONTD.)
• Pearl Continental Hotels, beside in -house reservations
network.
• Also linked with Utell International to have international
exposure and overseas reservation network.
 PAKISTAN SERVICES LIMITED
(CONTD.)
• Investment in people and human
resource development is an ongoing
process in the Hashoo Group.
• New management concepts and
intensive training programs have
been introduced at all levels of
supervisory and managerial
positions through establishment of
an in-house Training School
located at Pearl Continental Hotel,
Bhurban.
• Pearl Continental Hotels have
become synonymous with a tradition
of personal services, efficiency,
convenience and guest satisfaction.
 PAKISTAN SERVICES LIMITED

• PC hotel Rawalpindi
• PC Hotel Burbhan
• PC Hotel Karachi
• PC Hotel Lahore
• PC Hotel Peshawar
 MR. SADRUDDIN
HASHWANI
• Mr. Sadruddin Hashwani hails from an
illustrious family of Karachi.
• In 1960, he entered the business of
cotton trading and through his hard work
and genius he within a decade emerged
as a prominent businessman on
Pakistan’s Industrial scene.
• Within a short span of 10 years, Mr.
Hashwani was at the pinnacle of cotton
business and was rightly known as the
``Cotton King” being top exporter of
cotton.
MR. SADRUDDIN HASHWANI
(CONTINUED)

• In 1972, Mr. Hashwani diverted his

attention to other business ventures in
diverse areas such as hoteliering, real
estate, trading, and property
development.
• Again he made history when in less
than a decade.
• He earned the reputation of a highly
successful hotelier.
 MR. SADRUDDIN HASHWANI
(CONTINUED)
• In 1978 and 1981, he consecutively
built Holiday Inn Hotels first at
Islamabad & then at Karachi under
the banner of Hashwani Hotels
Limited.
• In 1992, these hotels were totally
revamped and refurbished to qualify
for the well-known international 5-Star
hotel chain Marriott.
• The Islamabad Marriott and the
Karachi Marriott to day enjoy the
same reputation as any other highest-
class hotel anywhere in the world.
 MR. SADRUDDIN HASHWANI
(CONTINUED)
• In 1985, he purchased the controlling shares of
Pakistan Services Limited, which owned Inter
Continental Hotels in Pakistan.
• Mr. Hashwani changed the name of this chain of
Hotels, to “Pearl Continental Hotels.”
• He transformed the Pearl Continental Hotels chain
in to Pakistan’s largest and most elegant five-star
hotel chain having presence in Karachi, Lahore,
Rawalpindi and Peshawar.
• The Pearl Continental Hotel, Lahore was
expanded with the addition of a new wing called
Atrium Wing and refurbished with most modern
amenities.
 MR. SADRUDDIN HASHWANI
(CONTINUED)
• In recognition of his contributions to
Pakistan’s business and economic
progress, the Institute of Business
Administration, Karachi honored Mr.
Hashwani in 1988 with the “Outstanding
Professional Contribution Award”.
• For his distinguished services to the
Tourism Industry of Pakistan, he was
awarded a Gold Medal at the Tourism
Convention held in 1993
FARHAN NASIR
 VISION/MISSION

• We are committed to dynamic

growth and service excellence built
upon our heritage of traditional
hospitability.
• We strive to consistently meet and
surpass guests, employees and
other stake holder’s expectations.
• We feel pride in making efforts to
position Pakistan in the forefront of
the international arena.
 PEARL CONTINENTAL HOTEL
LAHORE
• The most innovative hotel of
Pakistan.
• Where art and originality
elegantly combine to offer
some rare spectacles.
• Located in a busy City of
Lahore, the sparkling facade
and chic environment will fill
with wonder.
 PEARL CONTINENTAL HOTEL LAHORE
• where the customer is much more than
a name on register.
• where service is not just a word - it is a
way of being.
• The style surrounds and makes feel
sophisticated.
• Can actually feel the vibes of glamour,
movie stars and intellectuals that give
Lahore a vibrant history.
• Pearl Continental Hotel Lahore
possesses a legacy that makes realize
that there is no place like this.
 SERVICES

• A comfortable homely stay.

• Best of facilities and services that enable
customer to perform his/her business.
• Indulge in luxury while being guests.
GUESTS CAN AVAIL OF THE
FOLLOWING SERVICES:
• Laundry/Dry Cleaning
• Jewellery & Gem Shops
• Concierge
• Car Rental
• Parking
• Baby Sitting
• Travel Desk
• Airline Offices
• In-House Doctor
• Florist
• Bookstore
• Pharmacy
• 24 Hour Room Service
• Authorized Money Changers
 BUSINESS CENTRE

• The hotel has a fully equipped business centre.

• open 24 hours
• with all the latest in office automation and secretarial
services.
ARSHAD AYYAZ
 DINING
• BUKHARA
• A branded cuisine reflecting
Lahore’s rich culinary heritage.
• Luxurious setting decorated with
mughlai paintings, takes back to
the royal mughlai kitchens.
• Famous for the most exotic and
finest food for royal families.
• Assorted kebab, chicken tikka, fish,
dal makhani and rumalai roti are all
flavors of Lahore on a plate!
 THE STEAK HOUSE
• Soft earthy tones and gentle
candlelight add the finishing
touches to romantic setting.
• A meal at the steak house is
elegant.
• Most of the beef is nicely
charred, teasingly salty and
medium roasted giving
connoisseurs a delightful treat.
• Great service, thoughtful side
dishes, and divine steak.
 MARCO POLO
• contemporary, cosmopolitan
menu that unite influences from
around the world while honoring
traditional Lahori favorites.
• The striking interior design of this
elegant restaurant is
distinguished by its floral wood
paneling, marbling in midnight
brown and deep fuchsia
chandeliers.
• Fixed-price menus are offered,
along with Daily Specials.
 DUMPUKHT
• Like the nawabi culture from
which it's drawn.
• the food and style at this
restaurant are subtle and
refined.
• The vast repertoire of food
includes delicately spiced meals
packed with flavor: biryani,
delicious kabab and the special
raan-e-dumpukht.
 TAIPAN
• Dine in the splendor of South
East Asia.
• Fun, fresh and surprisingly
affordable, Taipan, with its
exciting and enticing open
show kitchen, bridges the gap
between fast food and fine
South East Asian dining.
• The delectable menu features
all the region's favorites
complemented with authentic
ethnic drinks, juices and
desserts.
 THE ROYAL ELEPHANT
• The Royal Elephant exudes subtle
Thai hospitality and charm .
• first to prove that Thai food outside
Thailand could be absolutely
authentic.
• Along with its evocative flavors of
lemon grass, sweet basil, and
coconut milk, Thai food at the Royal
Elephant is the result of subtle
blending of herbs and spices with
the incorporation of the crispy
freshness of stir-fried vegetables,
curries, and rich sauces.
MUBASHAR ALI SHAN
 NADIA COFFEE SHOP

• Nadia Coffee shop is adjacent to the magnificent Hotel

lobby.
• It features contemporary fare.
• Appetizers, sandwiches and a wide selection of mouth-
watering pastries.
• A range of coffees is served, along with scrumptious
afternoon teas.
 CAFÉ LATTE

• Café Latte is a swank heaven offering Coffee menu alla

moda.
• The sharp espresso, classic Cappuccino, wild and exotic
mocha, earthy, and aromatic Latte with soft gooey
biscuits are all irresistible and delicious refreshments
served here throughout the day.
 IN- ROOM DINNING
• The hotel offers fine dining experience within
the comfort and convenience of guest room or
suite.
• Choose from an extensive menu? Day or night
 ROOMS
• The accommodation of the
Pearl Continental Hotel Lahore
echoes the comfort and luxury.
• All guest rooms are decorated
with sumptuous antiques and
artwork and have luxurious
marble bathrooms with separate
shower and oversized bathtub.
• Each guest room and suite is
equipped with a state-of-the-art
electronic system high-speed
Internet access, international
dialing, electronic safe, minibar,
and executive-style desk.
 ROOM SERVICE

• Serve in the warmth and comfort of own room, and

offer a varied menu depending on the time of the day.
 STANDARD & ATRIUM ROOMS

• These delightful rooms have beautifully furnished sitting

and working areas.
• The en suite marble bathroom is finely appointed to make
stay even more comfortable.
• These rooms can be configured with two single beds on
request.
GHULALM JILLANI
 SUITES
• These spacious suites have a sitting area, ample
wardrobe space and a deluxe marble bathroom with bath
tub and shower cubicle.
• The Executive suite is perfect for peace and privacy with
its separate sitting-room and bedroom.
• The sitting-room is well appointed with modern amenities
including plasma TV & DVD player.
• The Presidential suites are larger in size with elegant
furnishings.
• The sitting-room is spacious enough to host a small
meeting or dinner party.
• Each located on a corner of the hotel.
 PRIVILEGE CLUB

• Membership to the Privilege

Club entitles to a host of
exclusive privileges.
• Dining experience when using
Privilege Club Card is
guaranteed to be unique and
memorable.
• Customer will be offered a
variety of other benefits like
70% discount on rooms.
• when using selected hotel
services.
 SPA & FITNESS
• We provide treatments and therapies to relax replenish and
invigorate.

• Featuring saunas, steam rooms, lap pool and outdoor

swimming pool, the Spa & Health Club caters to a wide
range of interests.
• The skilled therapists are on hand to guide and advise to
create the perfect massage and spa programme.
• The spa facility offers a wide range of massages, designed
to achieve the equilibrium..
 HEALTH & CREATION FACILITY
• The built Health club includes Tennis, a temperature
controlled swimming pool, treadmills and steppers for
aerobics, multi machines for weight training, Sauna,
Steam, Jacuzzi, and a soothing massage.
• A snooker / pool table and Table tennis are also
available.
• Newly added Health Club offers light music in the back
ground and modern workout machines.
• Like motorized Jogger, Double Burner, Easy Glider, and
Massage Static Cycling.
 HEALTH & CREATION FACILITY
(CONTINUED)
• Health Club Memberships are economical
• Monthly membership is Rs. 3920.00.
• 3 Monthly Rs. 7177.00.
• 6 Monthly 10830.00.
• Yearly 16960.00 (inclusive all taxes).
 HEALTH & CREATION FACILITY
(CONTINUED)
• Now swim at modern Swimming Pool at any time of the
year as the Swimming Pool has a controlled heating
system.
• Hotel provides an opportunity to play billiard near the
pool or suntan yourself.
AHSAN MUGHAL
 SPORTS MASSAGE

• A customized Deep Tissue or Sports massage is an ideal

treatment for muscular tension release after over
exertion.
• A variety of techniques are used to achieve truly
effective and deep relaxation.
 REFLEXOLOGY
• An ancient Chinese ritual that begins with a therapeutic
foot soak in eucalyptus, followed by a pressure point
technique, focusing on the reflex zones of the feet,
hands and ears.
• This service helps to bring the body back into balance.
 HYDROTHERAPY

• A relaxing soak in a therapeutic Jacuzzi (usually hot) it

opens up the pores and helps to sweat out toxins, as well
as promotes psychological and muscular relaxation.
 SWEDISH MASSAGE
• Swedish massage is relaxing and affects the nerves,
muscles, glands, and circulation, while enhancing
health and well being.
 AROMATHERAPY

• Pure essential oils are selected for body's

individual needs and applied with gentle
therapeutic massage.
• This full and relaxing body massage will help to
restore the balance of mind and body.
USMAN QADRI
 THAI MASSAGE
• Deeply seated in Thai tradition
of healing the body, this is a
flowing and graceful massage
which relieves tension,
improves blood flow and eases
stress.
 STEAM THERAPY

• A mild herbal steam therapy concentrating on the entire

body to provide in-depth cleansing and skin
rejuvenation.
HEALTH CLUB
• The Fitness Centre offers all the
latest fitness equipment which
includes cardio equipment, weight
stations and free weights.
• Sports facilities include Tennis
Court, Table Tennis and Pool
Table.
 MEETINGS
• Defines the true standards of
luxurious hospitality, offering
illustrious meeting venue with warm
and resourceful service.
• With seating for 12 attendees, the
tasteful board rooms provide the right
mood and facilities, for holding a
meeting or conference.
• The Banquet halls are ideal venue for
conferences, launches, receptions
and annual events with a large
number of business and presentation
facilities.
ALI RIAZ
MEETING FACILITIES

• Multimedia
• Slide Projector
• Screens
• Flip Charts
• Stationery
• White Board
• PA system
 BANQUET HALLS
• Serves as a prestigious setting for
special events, grand reception, ball
and state banquet.
• Elegant setting, meticulous
attention and efficient planning all
contribute to a successful event with
lasting memories.
• Offer an extensive array of menus
to choose from.
• Special themes, flower
arrangements and matching décor
for each event setting.
RESERVATIONS
TERRIFS
 POLICIES
• Check-in Time
• 1500 hrs
• Check-out Time
• 1200 hrs
• Early Arrivals and Late Departures
• If arrival is early in the day and you prefer
immediate access to your room, we
recommend reserving for the prior night to
guarantee immediate access.
• At the Time of Booking
• a guaranteed reservation assures of a room
even if you check in late (after 1800 hrs).
• All reservations must be guaranteed by a major
credit card or company letter (for corporate
accounts only).
 POLICIES
• Cancellation Policy
• Cancellations for a hotel room reservation must be received 24 hours
prior to the expected day of arrival .
• If cancellation of a guaranteed reservation is not received by the
required date, the hotel will charge for one night's accommodation.
• Security
• great care is taken to ensure that credit card details and other
personal information are secure at all times.
• No Show Charges
• In case of no-show, a charge of first night with taxes will be levied.
• Child Policy
• A child under 12 years of age can stay in the parents’ room without
being charged.
• Credit Cards
• All major cards are accepted: American Express, Bank Card, Diners
Club, Master Card and Visa.
FEEDBACK
 CONCLUSION
• One of the most popular and growing hotels in the Country.
• Pearl Continental Hotel, Karachi was conferred the prestigious
membership of the "Leading Hotels of the World", an exclusive
global organization of deluxe hotels established in 1928.
• First priority of the foreigners for residence in Pakistan.
• Run by qualified and professional team.
• A proud recognition for Pakistan outside the Country.
• The first Pakistani chain which has achieved excellent international
standards of quality products and services.
• Have become synonymous with a tradition of personal services,
efficiency, convenience and guest satisfaction.
QUESTIONS ARE WELCOMED