Professional Documents
Culture Documents
Pankaj Kumar
IIM, Lucknow
Issues of Concern
Meaning of Organizational Culture Measuring Organizational Culture Building Organizational Culture
Schein (1985)
a pattern of basic assumptions-invented, discovered or developed by a given group as it learns to cope with its problems of external adaptation and internal integration-that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think and feel in relation to those problems.
Pareek (1995)
a cumulative preference of some states of life over others (values), the predispositions concerning responses towards several significant issues and phenomena (attitudes), organized ways of filling time in relation to certain affairs (rituals), and ways of promoting desired behaviours and preventing undesirable ones (sanctions).
Vision Mission
Performance
Artifacts & creation Technology Arts Visible & Audible Behavior Patterns Values Basic Assumption Relationship to environment Nature of reality Time & Space Nature of Human activities Nature of Human Relationship
Developing OC involves
* Developing a strong corporate identity
* Development of important values * Building healthy traditions * Developing consistent management practices
* Induction programme for new entrant * Promotions as transition * Ritual associated with old age and retirement * Exceptional behaviour * Celebration of special individual & important organizational days
Types
* Autocratic or feudal culture is characterized by centralized power concentrated in a few persons, and observation of proper protocol in relation to the person/s in power. * Bureaucratic culture is characterized by primacy of procedures and rules, hierarchy and distant and impersonal relationship. * Technocratic culture emphasizes technical / professional standards and improvement. * Entrepreneurial culture in concerned about achievement of results and providing excellent services to the customers.
Profile of OC
Cultures
Autocratic/ Feudal
Focus
Proper Protocol
Climate
Ethos
Dependency+ All opposite Affiliation values of OCTAPACE Bureaucratic Rules & Control + safe playing, Regulations Dependency inertia, conflict & closed Technocratic Perfection Expert power proaction, + Extension autonomy, collaboration, experimentation Entrepreneurial/ Results, Achievement OCTAPACE Democratic/ Customers +Extension Organic
ACQUIRE
Basic new knowledge, facts, skills,
TEST
Implications of concepts in new situations
EMBED
New knowledge through reflection and practice
INTEGRATE
generalization
Building Culture
Recruitment and selection. Socialization. Performance Evaluation. Leadership. - Employee Motivation & Decision Making Compensation Packages. Grievance Handling. Conflicts & Differences handling. Discipline & Morale Career Planing and Development
Changing Culture
# Understand the environmental & other forces that will influence your future strategy # Determine what are the core values that have been fundamental to your business identity, core purpose & success and that you will not compromise # Create a shared vision of what the company needs to become # Assess the existing culture & determine what elements of culture need to change
# Determine what changes need to occur to implement strategy and address the gaps
# Define the role of senior management in leading the culture change # Craft an implementation plan with targets of intervention, time lines, milestones & accountabilities
# Communicate the need for change and plan for change and create motivation and buy in among key stake holders
# Identify obstacles and sources of resistance and develop strategies for getting around them
Constituents of OC
Determinants - Societal Culture - Shared learning from shared history - Leadership - Consistent Mgt. practices - Structural Stability Consequences - Performance - Behaviour Dimensions -Visual Artifacts - Values