CHAPTER 1

HRM in a Dynamic Environment

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WHAT AFFECTS YOUR WORK LIFE?

Friends? Movies? Technology? Hobbies? Family?

DeCenzo and Robbins HRM 7th Edition

CHAPTER 1 TOPICS:
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: Global village Technology Workforce composition changes Workforce composition Changing skill requirements Quality and continuous improvement Work process engineering Contingent workforce Decentralized work sites Employee involvement
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1: WHAT IS THE GLOBAL VILLAGE?

Global competition Business without national boundaries
International Multinational Transnational ???

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1: HR CHALLENGES FROM GLOBAL VILLAGE?

Language
Comprehension Embarrassment Product names Marketing strategies

Communications programs
Memos, handbooks, messages, ESL

AND..
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1: CULTURE
Values, morals, customs, laws Mobile employees Culture variables (See Exhibit 1-1)
Status differentiation Societal uncertainty Assertiveness

AND..
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Exhibit 1-1 : Cultural Similarities

DeCenzo and Robbins HRM 7th Edition

1: MULTICULTURAL WORK GROUPS

Employee conflict management Team building Training, recruiting

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2: KNOWLEDGE WORKERS AND HRM

What is a knowledge worker?
1/3 of the workforce Third wave employee Demand Supply Workforce transition

Where does HRM fit?

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2: HOW DO KNOWLEDGE WORKERS AFFECT HRM?

Recruiting
Websites
(Company and job search)

Esumes
(Scannable keywords)

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2: AND.
Employee selection
Technical skills Plus
Nimble, adaptable, flexible Team player Pressurized (24X7 on schedule)

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2: MORE KNOWLEDGE WORKER IMPACT ON HRM

Training and development
Career development Remote and decentralized courses Timeliness

Ethics and employee rights

Surveillance Software monitoring
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2: AND....
Paying employees market value
$$$$ Options
Cars, cell phones, juice bars, health club STOCK MARKET

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2: AND.
Communications
Electronic grapevines No longer chain of command channels

Legal concerns Work-life balance

What about 24X7?

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2: AND.
MOTIVATING

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3: HOW DO YOU MEASURE WORKFORCE DIVERSITY?

Lifestyles Work styles Family styles Cultural values ethnicity Gender, race, age, sexual orientation

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4: WHAT CHANGES CAN WE EXPECT?

White males Hispanic Black Asian non-Hispanic Women Immigrant See Exhibit 1-2
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Exhibit 1-2 : Work-Force Diversity

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4: HOW TO DEAL WITH DIVERSITY?

FAMILY FRIENDLY BENEFITS

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4: WANT TO FACILITATE DIVERSITY?

Leadership Identify Goals Barriers Obstacles

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5: NEW SKILL REQUIREMENTS

Deficiency areas
High tech jobs (read, write, math, computers)

Remedial education because $$$$$

Quality Accidents Customer complaints Productivity
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6: BETTER AND BETTER AND.

Total Quality Management Continuous process improvement Kaizen

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7: ITS THE END OF THE WORLD AS WE KNOW IT

Radical Quantum Disruptive Work process engineering

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7: HRM CAN HELP MANAGE

Fear Conflict Relationships Work patterns Operations Stress Reward systems
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8: CONTINGENT WORKERS
Part-time Temporary Contract (Definitions are in Exhibit 1-3)

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Exhibit 1-3 : The Contingent Work Force

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8: WHO IS CORE?
Essential job tasks Essential for the organization Full-time Benefits

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8: YOUR HR ISSUES ARE

JIT advantages Who chooses the status Finding contingent workers Training Benefits CONFLICT
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9: WHERE DO YOU WORK?

Telecommuting Face time 24X7 Safety

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10: DELEGATION
Multiple Multiple Multiple Multiple tasks projects bosses peers

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10: HRM ADDS

Empowerment Commitment Loyalty Interpersonal skills Work teams

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QUICK: REVIEW CHAPTER 1

Remember these terms?
Telecommute Delegate Contingent workforce TQM Work process engineering Diversity Technology
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PREVIEW: CHAPTER 2
Guess what the topic is?
(a) Civil Rights Act (b) Americans with Disabilities Act (c) Family and Medical Leave Act (d) Employee Retirement and Security Act

Arrange them in chronological order for 1 extra grade point.

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