CHAPTER 4 ORIENTATION

Prepared by; Jennifah Nordin

7/11/2013

Orientation
Initial T&D effort designed for employees Strives to inform them about company, job and workgroup
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Orientation

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Garry Dessler

Denisi/Griffin

Maimunah A

Is the process by which the new recruit is familiarized with the working environment-

Is the process of introducing new employees to the organisation so that they can become effective contributors more quickly

A procedure for providing new employees with basic background information about the firm

GOALS OF INDUCTION
SOURCE: JOHN M.IVANCEVICH,AND DENISI/GRIFFIN

1. To reduce anxiety and avoid hazing 2. To reduce employee turnover 3. To save supervisors and co-workers time 4. To develop realistic expectations 5. Enable new workers reach performance standard in a shorter time
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Purposes of Orientation
Employment situation Company policies and rules Compensation and benefits Corporate culture Team membership Employee development Dealing with change Socialization
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WHO RESPONSIBLE TO ORGANISE THE INDUCTION PROGRAMME

SOURCE: MAIMUNAH AMINUDDIN

Responsibility of: 1. Human resource department 2. Head of Department

3. Supervisors and various co-workers

Recommended practiceappointment of buddy, mentor or big brother/sister for new employees-where senior workers can be designated to keep an eye on those who have joined the organisation
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WHEN SHOULD INDUCTION BE HELD AND HOW LONG THE INDUCTION BE ???
SOURCE: MAIMUNAH AMINUDDIN

Induction should be held as soon as the new employee begins work If department is desperately shorthandedsupervisors reluctant to release the workercould consider to hold mini induction of not more than 1 or 2 hours or preparing handouts and videotapes for minimum coverage of key areas No hard and fast rule as to how long the induction programme should be
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ORIENTATION KIT
SOURCE:LLOYDS L.BYARDS & LESLIE W. RUE

Some materials that might be included in an orientation kit include:

1. Company organisation chart

2. Map of the companys facilities 3. Copy of policies and procedures handbook
7/11/2013 8 4. List of holidays and fringe benefit

ORIENTATION KIT
SOURCE:LLOYDS L.BYARDS & LESLIE W. RUE

6. Copies of other required (eg.expense reimbursement form)

form

7. Emergency and accident prevention procedures 8. Sample copy of company newsletter or magazine 9. Telephone numbers and location of key company personnel
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CONTENTS OF AN INDUCTION PROGRAMME

SOURCE: MAIMUNAH AMINUDDIN

1. Organisational Issues -History -Structure -Physical layout -Product or service -Policies and rules 2. Introductions -To supervisors -To trainers -To co-workers
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CONTENTS OF AN INDUCTION PROGRAMME

SOURCE: MAIMUNAH AMINUDDIN

3. Employee benefits and procedures -wages -Holidays -Rest breaks Fringe benefit 4. Job Duties -Job location -Overview of job -Relationship to other jobs
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SAMPLE NEW EMPLOYEE ORIENTATION

SCHEDULE
SOURCE:DENISI/GRIFFIN

9.30- Introduction to the company 10.00- Overview of the employment relationship Wage and salary policies Work schedule Parking Training opportunities Performance appraisal policies Discipline procedures Grievance procedures 11.00- Overview of benefit options 12.00- Lunch 2.00- Tour of the workplace 3.00- Introduction of supervisor and coworkers
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FOLLOW UP AND EVALUATION

SOURCE:LLOYRDS L.BYARDS/LEZLIE W.RUE

Annual evaluation conducted by HR department Feedback from new employees by using the following methods: 1. Unsigned questionnaires completed by all new employees 2. In-depth interviews of randomly selected new employees 3. Group discussion sessions with new employees who have settled comfortably into their jobs
Remember sample of induction checklist from maimunahs book

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FELIX S FIRST DAY AT SYARIKAT FANTASIA

Felix began his first day at Syarikat Fantasia with some trepidation. It was such a huge place. He had reported to the Administration office which was positioned conveniently at the main door. One of the officers there had taken down his personal particulars and sent him straight to the Marker Research department where he was to be employed as a trainee officer. When they got there the head of department was on leave and the office was almost deserted as a major survey being carried out by the staff which required them to go outstation. Felix was shown to a desk which obviously belonged to another officer and told to read some magazines and brochures until the head of the department came to brief him
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FELIX S FIRST DAY AT SYARIKAT FANTASIA

The next morning the manger arrived very early and was surprised to find Felix already at his desk. She was also a bit shocked because Felix clothing looked crumpled and somehow he did not seem as smart as he had been during the interview She walked over to Felix and said, Good morning. Im Fatimah, the head of Market Research. You are here very early. Felix looked sheepish and replied, actually, Im not really early, I slept here in the office last night Fatimah was atounded. Why did you do that?? Felix admitted his problem. Last night I could not find the exit. All the doors led to other offices or cupboards so in the end I had no choice. I slept on the floor
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The end

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