SESSION 1

Training track for Admin/HR Personnel:

Business Communication 1 (12 sessions)

- Effective communication in English and Filipino

Business Communication 1.1 (24 sessions)

- English for Secretaries and Admin Personnel

Business Comm 1
(Effective communication in English and Filipino)
I.

II.
III. IV. V. VI.

What is effective workplace communication? Who is an effective communicator? The impending need to communicate effectively Role of communication in business setting (vs casual conversation) Using clear, consistent, specific and polite language Types of questions, dealing with questions effectively

Business Comm 1.1

(English for Secretaries and Admin Personnel)
**Grammar Refresher I. Asking and answering questions II. Taking and giving messages III. Receiving visitors IV. Making and responding to requests V. Writing inquiries and quotations VI. Writing e-mails FOCUS MODULE: TELEPHONE ENGLISH

Training track for Personnel from other departments:

Business Communication 1 (12 sessions)

- Effective communication in English and Filipino

Business Communication 1.2 (24 sessions) - English at Work

Business Comm 1
(Effective communication in English and Filipino)
I.

II.
III. IV. V. VI.

What is effective workplace communication? Who is an effective communicator? The impending need to communicate effectively Role of communication in business setting (vs casual conversation) Using clear, consistent, specific and polite language Types of questions, dealing with questions effectively

Business Comm 1.2 (English at Work)

**GRAMMAR REFRESHER Functional Language e.g. Telephoning, E-mailing Making suggestions, making and responding to requests, etc.

Training track for Managers & Supervisors:

Business Communication 1 (6 sessions)

- Effective communication in English and Filipino

Business Communication 2 (24 sessions) - Professional English

2.1 Telephoning 2.2 Presentations 2.3 Meetings 2.4 Negotiations 2.5 Writing memos, emails

Business Comm 1
(Effective communication in English and Filipino)
I.

II.
III. IV. V. VI.

What is effective workplace communication? Who is an effective communicator? The impending need to communicate effectively Role of communication in business setting (vs casual conversation) Using clear, consistent, specific and polite language Types of questions, dealing with questions effectively

Business Comm 2 (Professional English)

**GRAMMAR REFRESHER - Cultural Diversity and Socializing - Telephoning - Presentations - Meetings - Negotiations - Writing memos, emails

Business Comm 1
(Effective communication in English and Filipino)
Training Performance Objectives: At the end of the program, learners will be able to: Increase understanding of messages conveyed at a workplace setting Respond appropriately and take suitable action based on given instructions Deal with questions appropriately and effectively Use clear, consistent, specific and polite language in responding to questions or in making oneself understood either in English or Filipino

Business Comm 2
(Professional English)
Training Performance Objectives: At the end of the program, learners will be able to: Take risks in expressing their ideas and opinions in English Communicate more confidently in English Unlearn bad habits in spoken and written English