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with different level of people, at different times, in different ways.

create close relationships and bond with our family, friends, people at work, and people we meet. share information, thoughts, feelings, needs and intentions help us to acquire knowledge more effectively

1. Receiving~When you listen, you concentrate on the verbal as well as non-verbal message 2. Understanding~you learn to decipher the meaning of the message as well as pick up cues from the emotional tone of the speaker
3. Remembering ~ involves remembering interpreted sounds or messages and saving them for use later 4. Evaluating~Make some judgement about a message 5. Responding ~ Give feedback based on what you have heard

According to Devito (2009)

According to Wood (2009) 1. Interpretation of symbols create meaning ~ Every words has a dictionary meaning 2. Communication rules ~regulative rules , constitutive rules 3. Punctuation affect meaning ~punctuation can signal the beginning or end of a particular interaction

Oral Communication (using verbal and non-verbal messages to generate meaning ) ~ face to face communication, meeting, oral presentations, public speaking Written Communication (exchange information using the written language by words and sentences)

~ letters, faxes, memos e-mail, reports, minutes of meeting, charts, graphs


Nonverbal Communication (feelings are expressed and conveyed through facial expressions, gestures and body movements. ~ appearance posture, eye-contact, dressing

defined as a group that consists of at least three members and at the maximum around twelve to fifteen members to communicate freely and openly with all of the other members of the group have a common purpose or goal and they must work together to achieve that goal

active participation by members of the group each member of the group has a role to play brainstorm for ideas one person who manages the discussion. interrupt politely to ask questions or seek clarification

Wh-Questions offer opinions, ask questions and respond to questions we wish to get more information or seek clarification of an issue Using polite forms to get information in a polite way such

process of speaking to a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners The purpose of public speaking can range from simply transmitting information and to motivating people to act.

Body language Speak with conviction Do not read from notes Maintain sincere eye contact Speak to your audience, listen to their questions, respond to their reactions, adjust and adapt. Pause Add humor using audio-visual aids Have handouts ready and give Know when to STOP talking

Credibility of speaker and related qualities


Preparedness ~They monitor the rate, tone, pitch and volume of their presentation Credibility~by including thorough research and data to support the claims of the presentation. Structure~Organizing information in an easy to follow, logical manner increases the ability of the audience to retain the information Interactive Presentations~increasing their attention to the materials presented.

There are no born-speakers. Successful speakers are born from hard work and a knowledge of effective communication strategies. Preparation and practice can be the keys to success