Quality

Degree to which a set of inherent characteristics fulfils requirements. The term QUALITY can be used with adjectives such as good, poor or excellent.
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Quality Policy
Overall intention and direction of an organisation related to quality as formally expressed by top management.

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Quality Planning
Part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfil the quality objectives.
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Customer Satisfaction
Customers perception of the degree to which the customers requirements have been fulfilled.

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Effectiveness
Extent to which planned activities are realized and planned results achieved.

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Efficiency
Relationship between the result achieved and resources used.

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Process
Set of interrelated or interacting activities which transforms inputs into outputs.

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Nonconformity
Non-fulfilment of a requirement.

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Defect
Non-fulfilment of requirement related to an intended or specified use.

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Preventive Action
Action to eliminate the cause of a potential nonconformity or other undesirable potential situation.

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Corrective Action
Action to eliminate the cause of a detected nonconformity or other undesirable situation.

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Correction
Action to eliminate a detected nonconformity.

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Rework
Action on an nonconforming product to make it conform to the requirements.

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Regrade
Alteration of the grade of a nonconforming product in order to make it conform to requirements differing from the initial ones.
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Repair
Action on a nonconforming product to make it acceptable for the intended use.

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Deviation Permit
Permission to depart from the originally specified requirements of a product prior to realization.

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Release
Permission to proceed to the next stage of a process.

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Quality Plan
Document specifying which procedures and associated resources shall be applied by whom and when to a specific project product process or contract.
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Objective Evidence
Data supporting the existence or verity of something.

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Verification
Confirmation, through the provision of objective evidence that specified requirements have been fulfilled.
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Validation
Confirmation, through the provision of objective evidence, that the requirements for a specific intended use or application have been fulfilled.
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Audit
Systematic, independent and documented process for obtaining audit evidence and evaluating its objectivity to determine the extent to which audit criteria are fulfilled.
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Audit Evidence
Records, statements or fact or other information which are relevant to the audit criteria and verifiable.

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Quality Management Principles

Customer Focus Leadership Involvement Of People Process Approach System Approach To Management Continual Improvement Factual Approach In Decision Making Mutually Beneficial Supplier Relationship
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Customer Focus
Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations
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Leadership
Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisations objectives.
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Involvement Of People
People at all the levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisations benefit
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Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process
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System Approach To Management

Identifying, understanding and managing interrelated processes as a system contributes to the organisations effectiveness and efficiency in achieving its objectives.
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Continual Improvement
Continual improvement of the organisations overall performance should be permanent objective of the organisation.

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Factual Approach In Decision Making

Effective decisions are based on the analysis of data and information.

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Mutually Beneficial Supplier Relationship

An organisation and its supplier are interdependent and a mutually beneficial relationship enhances the ability: of both to create value.

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