Professional Documents
Culture Documents
Tue AYDIN
COMMUNICATION
Communication is the process of sending and receiving messages between parties
is the process by which the receiver reacts to the senders message It is necessary to let the sender know that the message was actually received, encoded, ascribed with the same meaning that the sender intended
Feedback
Verbal Messages
Messages sent verbally are messsages expressed in words The science of semantics
Nonverbal Messages
About 65 percent of the meanings people get from a communication Voice Physical Movements Space
Language
Appropriate language is the language that has been adapted to the receiver while retaining a naturalness with respect to the sender
Format
Depends on the receiver (audience) and on the purpose.
Style
Formal/informal, Simple/complex,
Natural/flamboyant
JOHARI WINDOW
Arena
Adjectives selected by both the participant and his or her peers Represents traits of the participant of which both they and their peers are aware.
Faade
Adjectives selected only by the participant, but not by any of their peers Represents information about the participant of which their peers are unaware
I have not told you, what one of my favorite ice cream flavors is.
Blind Spot
Adjectives that are not selected by the participant but only by their peers
we could be eating at a restaurant, and I may have unknowingly gotten some food on my face. This information is in my blind quadrant because you can see it, but I cannot.
Unknown
Adjectives which were not selected by either the participant or their peers
I may disclose a dream that I had, and as we both attempt to understand its significance, a new awareness may emerge, known to neither of us before the conversation took place.
sensible sentimental shy silly spontaneous sympathetic tense trustworthy warm wise witty
Tangible Differences
Gender Age Race National or Cultural Origin Socioeconomic Class Education Level Urban or Rural Residence
GENDER
Major influence on the way we communicate with others. When men and women work together in a group, men tend to be more assertive and self-confident. Women are more likely than men to express their emotions, to reveal how they feel about a situation.
AGE
Young people and old people communicate in different ways. We do tend to judge a statement by different standards if we know the speakers age. A persons age or gender is not important in judging the truth or wisdom of what that person says .
Their maturity, their educational backgrounds, and the different eras in which they grew up make a Generation Gap inevitable.
Intangible Differences
Perception Motivation Tunnel Vision Ego Defensiveness Negative Emotions
Our physical limitations are a screen through which we perceive things that exist in our environment. Our perception is also limited by psychological screens that we have developed. Choosing from among the many things within our range of perception those that we will notice, and block out the rest is called Selective Perception
PERCEPTION
Mother: Will you straighten up your room? Teenager: Why? Whats messy?
Selective Perception
Allows us not only to block out things that are there, but also to see more things than are there. Leads us to make our own reality! Most clearly seen in the human tendency to stereotype others.
MOTIVATION
A Motive is a Reason For Action!
The most strongest motivations are those that are most personal. We are motivated by money, fame, power, love, status, security, skill, ambition...etc It can be both positive or negative.
TUNNEL VISION
A closed way of thinking, especially about abstract topics, such as religion and politics.
The person with tunnel vision is one who has firmly fixed ideas The opposite side is open-mindedness Person with tunnel vision has attitude seems to say; Ive already made up my mind, Dont confuse me with the facts!!!
EGO DEFENSIVENESS
A response pattern in which a person who follows this pattern sees a disagreement as a personal attact .
A self-centered communication More than just being selfish
NEGATIVE EMOTIONS
Almost always obstacles to good communication! Especially true if the emotion is uncontrolled, unfocused, or misdirected.
DISTORTION BARRIERS
1.
2. 3. 4. 5.
Distractions Semantic Problems Absence Of Feedback Climate Status And Power Differences
Distractions
It occurs where people are constantly coming in and leaving for one reason or another, and experinced the frustration that is created by this distracting traffic flow.
Semantic Problems
Distortion in communication comes from semantics- the use of words or expressions which have a different meaning for the sender or receiver. Created when communicators use technical jargon- usage common to a particular field or specialization.
Imbalance or asymmetry in negotiating power leads the high power party to perform significantly better than the low power party.
Think positive
ACTIVE
LISTENING / REFLECTING
ROLE REVERSAL Understand the others position by actively arguing his position to his satisfaction.
BUSINESS COMMUNICATION
Ayen ERKILI
Intentional
Unintentional
Telephone People-to-people communication Typing People-to-paper communication Copying Paper-to-paper transfer Storing Paper-to-file transfer Information retrieval Files-to-people transfer
Employees Responsibility
They should serve as;
Communication Skills
Listening Writing Interviewing Group discussion Interpersonal communication Public speaking Nonverbal communication Problem solving Telephone communication
Communication Ethics
Communication ethics is the consideration of the rightness of wrongness of a given communication act.
Communication Networks
CEO Vice-President, Auxiliary Services Vice-President, Research and Development Vice-President, Manufacturing Engineering Vice-President, Sales Marketing Vice-President, Services Technical Assistance
Maintenance
Production development
Personal computers
CRX 1000 PC
Individual customers
Supplies
Product refinement
XT computers
CRX 2000 XT
Business applications
AT Computers
CRX 3000 AT
superior-subordinate relationships.
Formal Networks
often indicated by an organization chart that displays who answers to whom. Formal networks indicate a unity of command. Formal communication networks contain more of the written, predictable, and routine communications
Vice-President, Auxiliary Services Maintenance Supplies
CEO
Production development
Personal computers
CRX 1000 PC
Individual customers
Product refinement
XT computers
CRX 2000 XT
Business applications
AT Computers
CRX 3000 AT
Informal Networks
Informal networks are unofficial channels through which information passes in an organization. Informal networks are faster, richer, and often more accurate, and communication is more likely to be face-to-face.
Span Of Control
The smaller the span of control, the more communication access each employee will have to the supervisor.
Grapevines
Conrad (1990); Because using formal communication networks takes so much time and effort, people may have choose to not communicate at all if they have no formal channels available. Even gossip and rumors usually provide accurate information. Such networks are called grapevines.
Departme nt Head
CEO
Manag er
Manag er
Manag er
Manag er
Manag er
Manag er
Manag er
Manag er
Manag er
Manag er
Manag er
manager or supervisor sends a message to one or more subordinates. Upward communication occurs when messages flow from subordinates to managers or from supervisors to executives. Horizontal communication occurs between people at the same level, or between people at corresponding levels in different divisions.
The more you control, the less you involve; The more you involve, the less you control.
Conferring, you want to learn from them yet the control the interaction somewhat Collaborating,you and your audience are working together to come up with the content persuading
Instructing, explaining.
Do not need your audiences opinions.