Professional Documents
Culture Documents
Additional Exam Information Exam Breakdown (# questions): - Chapter 9 16 - Chapter 14 16 - Chapter 17 16 - Chapter 16.2 2
Chapter #9 Culture/Innovation/Change
Managers Must big three things All videos important Culture Definitions plus sub-culture Observed and core culture (above/under waterline) Stories/rites/symbols/hero's Innovation 3 + 1 know well and all illustrations Commercialization Structure supporting innovation Change defined and 2 types Approaches (drivers vs. status quo) Change process Transformational & Incremental Pages 222/223 (force, rational, shared)
a. Greater commitment to tasks b.Improved creativity & innovation c. Better buy in from people d.Elimination of conflict e. Increased motivation
a. Greater commitment to tasks b.Improved creativity & innovation c. Better buy in from people d.Elimination of conflict e. Increased motivation
a. Listen to stories and see symbols b.Watch rites and rituals c. Read about the companies stated values d.Talk to theme park employees e. Read about Disney in the business press
a. Listen to stories and see symbols b.Watch rites and rituals c. Read about the companies stated values d.Talk to theme park employees e. Read about Disney in the business press
a. Seizes opportunities b.Is confident of ability c. Keeps things predictable d.Willing to take risks e. Makes things happen
a. Seizes opportunities b.Is confident of ability c. Keeps things predictable d.Willing to take risks e. Makes things happen
a. International competence b.Global sensitivity c. Learning ability d.Cultural intelligence e. None of the above
a. International competence b.Global sensitivity c. Learning ability d.Cultural intelligence e. None of the above
Good Luck May the Force Be With You Break a Leg Eat Healthy Workout Get Proper Sleep Be nice
a. Provides shared experience b.Develops communication c. Builds morale d.Serves in place of other benefits e. Enhances retention
a. Provides shared experience b.Develops communication c. Builds morale d.Serves in place of other benefits e. Enhances retention
a. For enhanced cultural experiences b.To meet global needs c. To increase earnings d.For leadership development e. To build relationships
a. For enhanced cultural experiences b.To meet global needs c. To increase earnings d.For leadership development e. To build relationships
Good Luck May the Force Be With You Break a Leg Eat Healthy Workout Get Proper Sleep Be nice