WHAT IS ORGANIZATIONAL BEHAVIOR

Prepared By Dr. Herman Ruslim

What Managers Do
Managers get things done through other people; Organization, which is continuously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. Eg. Schools, hospitals, Churches, military units, retail stores, police departments

Visi Misi dan Tujuan

Visi, Misi, dan Tujuan jangka panjang

Strategi dan Kebijaksanaan Sumber Daya

Strategi Operasi/Investasi

Strategi Permodalan

SDM, Teknologi, Cabang/Unit dan Modal

Faktor Pendorong

Pendapatan

Beban

Pajak

Ekuitas

Kinerja Keuangan

Management Function
Planning: function encompasses defining an organizations goal and developing a comprehensive set of plans to integrate and coordinate activities; Organizing: It includes determining what tasks are to be done; who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made; Leading: when managers motivate employee, direct the activities of others, select the most effective communication channels, or resolve conflict among members, they are engaging in leading Controlling: To ensure that things are going as they should, management must monitor the organizations performances

Management Roles

Lanjutan

Management Roles

Management Skills

Lanjutan

Lanjutan

Enter Organizational Behaviour

Organizational Behaviour: A field of study that investigates the impact that individuals, groups, and structure have on behavior within organization, for the purpose of applying such knowledge toward improving an organizations effectiveness

Organizational Behavior Discipline

Behavioral Science Contribution Unit of Analysis Output Learning Motivation Personality Emotions Perception Training Leadership Effectiveness Job Satisfaction Individual Decision Making Performance Appraisal Employees Selection Work Design Work Stress Behavioral Change Attitude Change Communication Group Processes Group Decision Making Communication Power Conflict Intergroup Behavior Sociology Formal Oragnization Theory Organizational Technology Organizational Change Organizational Culture Comparative Values Comparative Attitudes Cross Cultural Analysis Anthropology Organizational Cultures Organizational Environment Power Organization System Study of Organizational Behavior

Pschology

Individual

Social Psychology

Group

Lanjutan Pschology: The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals Sociology: The study of people in relation to their social environment or culture; Social Psychology: An area within psychology that blends concepts from psychology and socialogy and that focuses on the influence of people on one another; Intuition: A gut feeling not necessary supported by research; Systematic Study: Looking at relationships, attempting to attribute causes and effects and drawing conclusions based on sciencetific evidence

Challenges and Opportunities for OB

Responding to Globalization - Increased Foreign Assignments - Working with People from Different Cultures - Coping with Anticapitalism Backlash - Overseeing Movement of Jobs to Countries with Low Cost Labor - Managing People During the War on Teror

Managing Workforce Diversity

Workforce Diversity: The concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

Major Workforce Diversity Categories

Gender; Race: National Origin Age; Diability; Domestic Partners Non-Christian

Improving Quality and Productivity

Improving Qualtiy: - TQC; - Kaizen: Plan Do Check Action; Increasing Productivity: - Reduce cost; - Simplication of design, manufacturing, layout, processes, and procedure. To achieve the ends the managers understand that the success of any efforts at improving quality and productivity must include their employees. These employees will participate in planning these changes. OB offers important insight into helping managers work through these changes.

Responding to The Coming Labor Shortage

Economic ups and downs are difficult to predict. The world economy in the late 1990s, for instance, was generally quite robust and labor markets were tight. Most employees found it difficult to find skilled workers to fill vacancies. Then, beginning in 2001, most developed countries entered an economic downturn. Layoff were widespread and supply of skilled workers became much more plentiful. In contrast, demographic trends are much more predictable and we are facing one direct implications for OB: Barring some unforeseeable economic or political calamity, there will be a labor shortage for at least another 10 to 15 years.

Improving Customer Service

AMEX recently turned Joan Weinbels worst nightmare into a non-event. It was 10:00 PM Joan was home in New Jersey, packing for a week long trip, when she suddendly realized she had left her Amex Gold card at a restaurant in New York City earlier in the evening. The restaurant was 30 miles away. Then she called Amex, then Amex very helpful telling her not to worry, and the problem is solved, Amex give her a new credit card and protect the old card. This is how improving customer services.