Primal Leadership

The Hidden Driver of Performance Daniel Goleman, Richard Boyatzis, & Annie McKee

What are we talking about?

Of all the elements affecting bottom-line
performance, the importance of the leaders mood and its attendant behaviors are most surprising. That powerful pair set off a chain reaction: The leaders mood and behaviors drive the moods and behaviors of everyone else.

High EQ Provides Climates Where These Things Flourish:

Information Sharing Trust Healthy Risk Taking Learning
The leaders mood is contagious, spreading quickly and inexorably throughout the business.

Primal TaskEmotional Leadership

Optimistic Authentic High-energy Sincere Resonant

What is EQ?

Emotional Intelligence
Definition: Self-control, zeal, persistence, and

the ability to motivate oneself. The 5 Domains of Emotional Intelligence:

Knowing your own emotions Managing your emotions Motivating yourself Empathy Handling Relationships

Knowing Your Emotions Self-Awareness

Self-Awareness:
being aware of both our mood and our thoughts about that moodthe building block to the next step. . . Shaking off a bad mood Self-aware Engulfed Accepting (laissez-faire)

Ways of Attending to Emotions:

Accurate Self-assessment Self-confidence

Managing Emotions Self-Management

Self-control and balance Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative

Managing Emotions
Finding a Balance Venting Emotions Anger (Dont Suppress it but Dont Act)
Reframe Anger (Paradigm Shifts) 1. Challenge the Triggering Thoughts 2. Understanding

Worry

Motivating Yourself
Mundanity of Excellence
Impulse Control & Delayed Gratification
(the Marshmallow Experiment) Anxiety, Anger & Depression Inhibit Learning

Memory is state-specific Self-Efficacy can be learned, like optimism and

hope Flow

Self-Forgetfulness Zone between Boredom & Anxiety

Social Awareness

Requires Enough Calm and Receptivity so

Subtle Signs of Others can be Received Empathy Organizational Awareness Service Orientation Benefits of Reading Non-verbal Cues:
Better Adjusted More Popular More Outgoing More Sensitive

Social Skill
Visionary Leadership Influence Developing Others Communication Change Catalyst Conflict Management Building Bonds Teamwork and Collaboration

Handling Relationships
Key Social Competence: Expressing Own
Feelings Display Rules:
Minimizing Exaggerating Substituting

Emotional Judo

HOW? Taking Stock

Who do I want to be? Who am I now? How do I get there from here? How do I make change stick? Who can help me?

Leadership that gets results

Daniel Goleman

Six Key Styleslike clubs in a golf pros bag

Coercive Authoritative Affiliative Democratic Pacesetting Coaching

They Influence Climate

FlexibilityHow free employees feel to
innovate Sense of Responsibility Standards People Set Sense of Accuracy about Rewards & Feedback Clarity about Mission & Values Commitment to a Common Purpose

Coercive
Modus OperandiDemands immediate
compliance Style in a PhraseDo what I tell you EQ CompetenciesDrive to achieve, initiative, self-control When it works bestIn a crisis, to kick-start a turnaround, or with problem ees Impact on ClimateNegative

Authoritative
Modus OperandiMobilizes people toward
a vision Style in a PhraseCome with me EQ CompetenciesSelf-confidence, empathy, change catalyst When it works bestWhen change requires a new vision, or when a clear direction is needed Impact on ClimateMost strongly positive

Affiliative
Modus OperandiCreates harmony and builds
bonds Style in a PhrasePeople come first EQ CompetenciesEmpathy, building relationships, communication When it works bestTo heal rifts in a team or to motivate people during stressful circumstances Impact on ClimatePositive

Democratic
Modus OperandiForges consensus through
participation Style in a PhraseWhat do you think? EQ Competenciescollaboration, team leadership, communication When it works bestTo build buy-in or consensus, or to get input from valuable ees Impact on ClimatePositive

Pacesetting
Modus OperandiSets high standards for
performance Style in a PhraseDo as I do, now EQ CompetenciesConscientiousness, drive to achieve, initiative When it works bestTo get quick results from a highly motivated and competent team Impact on ClimateNegative

Coaching
Modus OperandiDevelops people for the
future Style in a PhraseTry this EQ CompetenciesDeveloping others, empathy, self-awareness When it works bestTo help an ee improve performance or develop long-term strengths Impact on ClimatePositive

We Need Many Styles

Leaders who have mastered four or
moreespecially the authoritative, democratic, affiliative, and coaching styleshave the very best climate and business performance

How to Expand your Repertoire?

Build a team with members who
complement you Expand your own