A PRAGAMATIC APPROACH FOR EFFECTIVE KM AT NUS LIBRARY

A Presentation by,
GROUP 4
AYESHA TEHSEEN K JOSHI KUMAR A V SUGANYA MANI SWATHI MOHAN

Objective
To discuss Knowledge Management initiatives at NUS Library. To conduct KM audit and to identify existing knowledge assets. To Identify the challenges of resource librarians . To provide an effective knowledge capture mechanism.

Key objective: Why KM is important at NUS library?

Introduction
Principle source of information needs for staffs & students. NUS Libraries equip the NUS community with scholarly

information
Virtual operations to enhance awareness about the

organisation
Effective use of IT to deliver improved assistance.

Organizational Structure
University Librarian

Resources

Services

Business Services Unit

Financial Services Unit

Library Asset management Unit

Library HR unit

Central Library

Chinese Library

Science Library

Business Library

Medical Library

Music Library

Organizational Structure

Professionals Management Assistants Office Attendants

Staff ratio: Professionals: 70 Management Assistants: 75 Office Attendants: 55

KM at library
Service-based - Targets local NUS community - Provides effective service to students and staffs Low volatility

- Turn-over ratio is low - Magnitude of Knowledge change is low

Knowledge Process
New queries Sharing Session Innovation
Knowledge Discovery Knowledge Sharing
Internal Communicator Blog Training Workshops Mentoring Social Networking

Knowledge Capture Wiki SharePoint Artifacts

Industry Mapping
high

CODIFICATION
low low

Service-based organization for NUS Community

Low volatility

PERSONALIZATION

high

KM Diagnosis and Audit

Interview with the Head Librarian

- Knowledge Management implementation - Usage of IT systems

Interview with resource librarians

- Knowledge sharing techniques - Challenges confronted Documented Resources - FAQ - WiKi, Share Point

Interim Results
Understanding existing framework Hierarchical knowledge flow Possible areas of improvement

Tentative KMS Framework Conducting surveys Capturing embedded knowledge of Users Time Proposing an effective capture mechanism Evaluation of efficiency for proposed solution

Appendix
SAMPLE INTERVIEW QUESTIONS When a new staff joins the management, how is he helped to get up to speed about the system? Is there any training for new employees? Are there any knowledge portals? Are there forums for discussion among peers and colleagues? If expert help is needed on a particular situation, what is done or who is approached? Do they feel they get more information through informal discussions or during meetings or through online databases?