Metricu

Clarity on the

s
performance of IT

An introduction to Metricus
Innovation Award Nomination for Metricus
Metricus Overview

Metricus has been acknowledged for

breaking new ground on IT
performance management and is
nominated for the ITSMF Innovation
Award by three independent juries.

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IT Performance Management -
Metricus Overview

CXO Systems surveyed 1400 CIOs in 2003. Key findings included:

“..most IT executives spend more than a day per week gathering information..”
The frequency with which CIOs gather information related to different functions
does not correlate well with the importance of those functions.”
The majority of information is received via multiple channels and needs to be
collated bottom up. The following graph is an excerpt from the report:

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IT Performance Management – 2008/9
Metricus Overview

Only 6% of IT managers have access to efficiently produced IT performance

information.

+ Collecting data
from various sources
+ Converting data
into logical numbers
+ Building complex
Excel sheets
= Highly Ineffective

Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs.

Survey and interviews amongst 99 IT executives and consultants in five continents

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Metricus provides you a bird’s eye view of
the health of your IT processes and
activities
SaaS Metricus IT Performance Management Framework

Measure Manage Improve

Scorecards and Trending information

Best Practice Metrics performance and benchmarking for
that make sense to the analysis to measure informed decision
business outcomes making

ITIL v3 continual service improvement /

COBIT Goal to KGI to Outcome Measures

Built on Slide
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How it works 1): Pick and Choose Modules
that are relevant to you
Metricus Modules® include everything an organization needs to measure,
manage and improve specific IT processes

The following
modules are
available

ü Modules for all

ITIL processes
ü For all COBIT
Processes
ü Green IT
ü Cost Control
ü Balanced
Scorecard

Metricus Workspace

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Characteristics of Metricus Modules

Globally accessible, First module

browser based, fully subscription requires
managed minimum of 5 users

Initial configuration Scalable Module

included, optional support structure, add modules
packages available when required

Data management End-user training via

part of initial the web
configuration

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How it works 2) Metricus Enterprise SaaS–
customized based on your unique requirements
Metricus Enterprise SaaS® includes all Metricus Modules, all content, templates,
etc. to provide tailored and comprehensive solutions to customers

Custom solutions
include:

ü CIO Dashboard
ü IT health
scorecard
ü Unique and
custom KPIs
ü ISO/IEC 20000
implementation
ü Specific
reporting needs

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Characteristics of Metricus Enterprise SaaS

Globally accessible, Add your own metrics,

browser based, fully KPIs and specific
managed principles

8-hours dedicated End-user training via

Metricus support per online conferences or
month included face to face

Data Templates, and No minimum number

SQL scripts included of users

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Some of the Metricus benefits…..

Flexible “30 minute” deployment Customer Enablement

ü Everything you need to ü Training programs for
manage your IT your key staff
performance ü Access to
ü Pay as you go benchmarking data
ü Deploy Metrics that ü Customer Support
everyone else uses
ü Reduce your TCO

Best practice Knowledge included Globally accessible

Modules Cost- Simple data
for ITIL Control Browser upload
based

Your own Access per user

Modules
metrics for COBIT
Green IT Fully managed
environment
And 20 more modules

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The IT Performance Management
Landscape
“Metricus combines True business
knowledge on the Intelligence
management of IT Metricus
performance with robust
Business Intelligence Cognos
Capabilities” Business Objects
SAS
HP decision center

Digital Fuel
PureShare
Point End-to-End IT
Solutions Management
HP ServiceCenter
Mirror42
CA Unicenter

IBM Tivoli BMC Remedy

Transaction
based This picture represents an
systems ITpreneurs view

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Best Practice KPIs allow you to identify metrics
that are meaningful and actionable

Cascading down from business

goals to COBIT processes and
metrics: The following are DS4
metrics

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Using best practice metrics it becomes easy
to compare apples with apples

Traffic light symbols indicate the

process health for the entire
organization. The individual department
or team performance is accessible for
benchmarking purposes

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Template Scorecards and Dashboards help
you to get started quickly

For every Metricus Module

template scorecards and
dashboards are available
that can simply be
deployed and customized

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 Specialized modules address specific and

Metricus Module for Green IT

Monitoring the contribution of organizations with
respect to sustainable information technology.

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Communication and Collaboration features

Let’s analyze ‘support’

further:
Actual versus target
benchmarks show
percentage of Service
Requests resolved on
initial contact is an issue.

The graph tells us

performance is degrading.
Time for action and let’s
initiate an improvement
project.

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Drill down into the details to assess

This dashboard is for

Service Desk Managers
and Analysts and
allows for advanced
analysis of the
performance of the
Service Desk and call
metrics

Information can be
analyzed in great detail
and advanced slicing
and dicing of
information is possible

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 End of


presentation…
Beginning of your
Metricus
Journey..

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 Metricus Overview

Metricus is an ITpreneurs product.

ITpreneurs provides knowledge solutions in the IT
management domain. The ITpreneurs portfolio
includes Learning solutions (game based learning,
e-learning, classroom training) and IT performance
management solutions (IT performance
measurement).
Corporate Headquarters
Through its content expertise and extensive Weena 324-326
partner network, ITpreneurs knowledge portfolio is 3012 NJ Rotterdam
currently available in 45 countries across 6 Intl: +31107110260
continents and in 6 languages. US: +18002146371

Contact information:
info@metricus.com

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