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102.04.

22
Chanrs@ms68.hinet.net
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/ /

-
SOGO -
NGH

HR

MTP
3 C

2001.07-
2001.08-
2002.08-
2003.02-
2007.11-
2008.06- EAPs
2008.11-
2009.09-MBA
2010.01-
2010.07- TTQS
2011.10-
2012.01- -



1.
2.
3.
4.
5.
6.
7.
8.

( )

11

II

III

IV

Define

Measure

Action

Improve

Control

13


1.
2.

3.
4.

.
( ).





( ).






.

( ).
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R&D ( )


.
80/20 ABC
.
. (Symptom/Effect) (Causes)
.
(Breakdown)
(Abstraction/Conceptualization)
.
(Time Series)
(Cross Section)

Define

17

18

20

+5

+4

+2
+0

+0
2

2

-6

(1)

(2)
.
( ).
( ).
( ).
.
( ). Balance Sheet. Income
Statement.
Statement of Retained Earnings . Cash Flow
Statement.
( ). :Regular and Ad hoc
Report.


QC


[ ][ ][
][ ][
][ ]

[ ] [ ]

( )
1
2
3
( )
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2
3
4
5


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2
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( /
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(( /
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(( /
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((
/ )x100%)

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x100%)

(( +
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= / (1-( /
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or




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A.
B.
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C D
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( OEM
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1 = / or /

2 = / or
/
3 = / ( )
4 = /
5 = /
6 = /
7 = / (( + ) / 2)
8 = /
9 = /
10 = /

E
5S (TPM)

(Total Productive Maintenance TPM)


TPM

TPM
TPM( PM)
(1) ( )

(2) PM
(3)

(4)
(5)

PM

TPM

( FA )
(1)
(2)
(3)

(1)
(2) LOC

TPM

Total Quality Management

TQM 80 TQM

Nancy Warren 1985


TQM
Allen-Brandly TQM

TQM

TQM P-D-C-A

TQM

TQM

T ( )

--

11.

12.

1.

7.

4.

13.

3.

10.

14.

6.

8.

9.

2.

5.

- - -

ISO-9000

ex:ISO-9000 14000 QS-9000

ex:

ex:

TQM

46

1949

1954
1989
TQC

1965

CWQC

1956
TQC

1950

1988

EFQM TQM
EFQM
1979

1961
QCC

1951

1991 EFQM
EQP EQA
1987
TQM

EQPEuropean Quality Prize TQM


EQAEuropean Quality Award TQM

5S 3
3
(1)
( )
(2)
( )
(3)
( / / )

P D C A 5S

PQA

PQCDS
M

---P
---------Q
---------C
---------D
---------S
---------M


5S STEP

5S

1 ?
2 ?
3 ?
4 ?
5 ?
6 ?

7 ?
8 ?
9 ?
10 ?
11 ?

12 ? ?
13 ?
14 ?

15 ?
16 ?
17 ?
18 ?
19 ?
20 ?
21 ?
22 ?
23 ?
24 ?
25 ?
26 ?
27 ?
28 ? ?
29 ?

30 ?
31 ?
32 ?

33 ?
34 ?

35 ?
36 ?
37 ?
38 ?
39 ?
40 5S ?

(1)
(2)
(3)
(4)
(5)


(1)
(2)
(3)
(4)
(5)


(1) +
(2)
(3)
(4)
(5) ( )


(1)
(2)
(3)
(4)
(5)
(6)
(7)


(1)
(2) (
)
(3)
(4)
(5)
(6)

G
(CEO)
(1)
(2)
(3)
(4)
(5)
(6)
(7)

(8)
(9)

(Planning)
(1)
(2)
(3)

(4)
(5)
(6)
(7)

(Marketing)
(1)

(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)

(Production)
(1) (

)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)

(Finance)
(1)
(2)
(3)
(4)
(5)
(6)
(7) ( )
(8)
(9)
(10)
(11)

(Research & Development)


(1)
(2)

(3)

(4)
(5)
(6)

(7)

(Human Resources)
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)

(Information Technology)
(1)

(2)

(3)

(4) ( ERP)

(5)
(6)
(7)


1.
2.
3. -


86


( )

:
:
:

. .
. .CPC
QC/TQC . .CPC
.CPC
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