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Evidence based management involves: observing events and gathering facts posing solutions or explanations based on those facts making predictions of future events testing predictions under systematic conditions
Kinicki/Williams, Management: A Practical Introduction 3e 2008, McGraw-Hill/Irwin 6
Scientific Management
Frederick Taylor
Time-Motion
Administrative Management
HENRI FAYOL MAX WEBER
2.3 Behavioral Viewpoint: Behaviorism, Human Relations, & Behavioral Science Mayo developed a theory known as the Hawthorne Effect which suggested that employees worked harder if they felt that managers cared about their welfare and paid attention to them
Contemporary Perspective
WHAT IS THE CONTEMPORARY PRESPECTIVE? There are three contemporary management perspectives: systems, contingency, and qualitymanagement
Contemporary Perspective
Figure 2.2: The Contemporary Perspective
B2-14
There are four components of TQM: 1. make continuous improvement a priority 2. get every employee involved 3. listen to and learn from employees and customers 4. use accurate standards to identify and eliminate problems
B2-16