Professional Documents
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Copyright 2012: Business Processing Assoc of the Philippines. All rights reserved
Voice BPO Non-voice BPO/KPO ITO Health Info Mgt & Care
416,000 128,650
~24%
2006
2007
2008
2009
2010
2011
240
300
370
423
525
638
5%
6%
6%
7%
8%
8%
638,319
11,036
24%
1 Philippines IT-BPO market as percentage of global offshore services market, in revenue terms Sources: BPAP, ACPI, CCAP, GDAP, HIMOAP, PSIA
9.0%
1.3M 3.2M
Sources: BPAP data; Everest analysis; World Bank and IMF projections
Larger tax base with even larger multiplier effects through consumption
DIRECT PAYROLL ONLY (@ YEAR 2016)
Transport and Communications
ACCELERATED CASE
45.4 billion 3.2 billion jeepney rides & 22.5 billion 45 million P500 16 million prepaid cards Bench jeans & 535,000 80 billion iPads Investments in financial institutions
Food
Taxes
110 billion 200,000 classrooms & 3.3 million families receiving maximum CCT for a year
The Philippine talent value proposition: large pool of young, English-speaking talent
Number of college degree graduates Medical and natural sciences, allied fields Business, accounting, and related fields Social and behavioral sciences, education Engineering and architecture IT-related and mathematics Fine arts, masscom, humanities TOTAL Tertiary level
2010: 481,862 graduates, 2.6% growth
Annual growth
Abundant labor force of 39+ million 460,000+ college graduates per year 3,000+ CPAs English proficiency & other languages Affinity with Western culture Customer service orientation Highly trainable Cost effective High level of commitment and loyalty
5.8% Pop Labor force 3,179M 509M Unemp rate 8.7% 7.8% 4.3% 8.1% 7.4% Literacy 82.0% 61.0% 91.6% 88.6% 92.6%
4
World India
6,768M 1,130M
China 1,330M 814M Suitability rates are empirically based on a total of >80 interviews with HR professionals working in each country Brazil 201M 100M 102M 39M Philippines
Source: CHED 2010; CIA World Factbook 2010; NSO 2011
200 172
160 155 149
198
Annual Demand and Supply projections of entry-level industry talent PH IT-BPO 000 FTEs
137 120
103 80 84
87
63 40
0 2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
Recruitment Process
Final interview
Walk-in applicants
Job offer
Paper screening
Initial interview
Employee Referral
HIRE!
Testing
5-8 hires!
70 60 50 40 30 20 10 0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 Schools #1 - 45
Based on testing of 15,500 students from 45 schools, vast majority fall below industrys minimum competency requirement
Industry Range
An industry-developed test to assess competencies in basic skills for employment in IT-BPO & GIC* and other service industries (*captives)
A 100-hour English-proficiency course, using industry-developed courseware, offered in colleges as an elective A near-hire bridging program for different IT-BPO services subsidized by government, co-managed by industry
The development of new T3 programs for IT-BPO TESDA courses to fill large trainers gap for I-TWSP A program to address the training and education needs of specialized services
A program to develop 6- to 12-month IT-BPO training courses for high school graduates not going directly to college A 21-unit minor or specialization track taken by business and IT majors in college intending to go into IT-BPO & GIC or other service industries A post-graduate certificate or masters program for graduates and career shifters wanting to enter IT-BPOs & GICs as team leaders or managers
9. Executive Development A leadership and management program for current IT-BPO & GIC managers and executives or industry shifters
GCAT
ITWSP Supply
2011
2012
2013
2014
2015
2016
10
219,000
Absorptive capacity
Davao-GenSan Hub 117,000 24,900 10,000 Current FTEs 42,000 Absorptive capacity Current FTEs
4 Central Visayas Hub Cebu City Lapu-Lapu City Mandaue City Dumaguete 47,700 Tagbilaran Current FTEs
162,000
12
000 FTEs
100
60
20
NCR
Metro Cebu
80 70 60 50 40 30 20 10
000 FTEs
60
40
20
Cognitive Ability
English Proficiency
NCR
Computer Literacy
VISAYAS
LUZON-NonNCR
16
19
Animation Directors Assistant Directors Checkers Layout Checkers/ Supervisors 2D Traditional & Digital animators Assistant Animators Digital Painters Digital Background artists Compositors
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P15K - P30K
P15K - P25K
Concept Artists/designers
Production Managers Production Assistants Storyboard Artists
* Monthly basic pay (Estimate only)
P30K - P50K
P40K - P60K P15K - P20K P40K - P60K
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