Professional Documents
Culture Documents
Chapter 12
Learning Objectives
After learning this chapter, you should be able to: Define the organization development (OD). Understand the basic theories and concepts of OD. Describe the planned-change model. Explain the roles of the change agent, manager, and people within the system in developing an intervention strategy. Understand the basic steps involved in designing an implementation strategy. Describe several types of intervention strategies. Explain the different types of organization transformation intervention strategies.
Implementation theory
How can change strategies be put into practice?
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Organization transformation Organization development Vision (beliefs, purpose, mission) Work setting (organizing arrangements, social factors, technology, physical setting)
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Change Agent
Oversees the design of the strategy; bears ultimate responsibility Assists the change manager; facilitates the activities involved
Internal Change Agent (often an HRD professional) External Change Agent (consultant)
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The systematic collection of survey data Fed back to groups to promote problem solving and change A process to improve a groups problemsolving abilities Example: process consultation
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Team Building
Job Enrichment
Increasing responsibility, knowledge of results, and meaningfulness of work Compressed workweek Flextime work schedule
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Team members have authority to make decisions and regulate the teams activities
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Efforts to change the values, norms, or ways of thinking in an organization Fundamental changes in the purpose or mission of an organization
Strategic Changes
Human Process-Based: career development, coaching, orientation Technostructural: skills/technical training Sociotechnical: team and quality training Organization transformation: EAPs, management development
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Summary
Organization development can be difficult!
Reluctance/resistance to change
An appropriate model of change The appropriate methods/interventions A systems approach (e.g., high performance work systems, HRD process model)