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BUS 407 Language in the Workplace

Week 1 Spring 2013 Dr Chrysi Rapanta

Course book & materials


Barrett, D. (2008, 2nd Edition). Leadership communication. Boston: McGraw-Hill. (Primarily Chapters 1, 4, 5, 6 & 10).
Other materials (scientific articles)

Leadership Communication Framework


Core Communication Skills Managerial Communication Skills
Collaborative Communication Skills

Outline: ZULO
ZU graduates will be able to communicate effectively in English, using professional conventions appropriately; ZU graduates will be able to understand and value their own and other cultures, perceiving and reacting to differences from an informed and socially responsible point of view.

Outline: MALO-CoB
Ability to communicate effectively in the business environment
- Students will be required to demonstrate competence in professional communications, both written and oral.

Ability to think critically, solve problems and to be creative -

Students will be required to demonstrate the ability to make informed choices regarding strategies for handling all forms of professional communications including those of a complex or sensitive nature.

Compete successfully in a global business environment


Students will gain an understanding of culturally-determined differences in communication and learn how to operate within multicultural work settings to ensure harmonious and efficient communication among different cultural groups.

Outline: Course Outcomes BUS 407


Upon completion of the course students should have: 1. Enhanced their personal communication skills as required in all forms of professional and organizational communication. 2. Become proficient in conducting intercultural communication, an essential competency in todays globalized world and most especially in the context of the UAEs multi-national workforce. 3. Developed an awareness of the importance of dealing effectively with internal and external stakeholders.

Ground-rules
No blackberries/mobiles please in class No laptops unless requested Attendance 10 minutes Zero tolerance on plagiarism & cheating Participation is key (= 20%) Respect your fellow students

Evaluation

4 Projects 60% (4 X 15%) Mid-Term Assessment - 15% Final Assessment 25%

Projects: Topics
Intercultural Communication (Practice) International Business English (Project 1) Computer-supported cooperative work(Project 2) Face-to-face meetings (Project 3) Co-ordination, Leadership & Power (Project 4)

Each project will count for 15% (5% + 5% + 5%) = (Participation + Presentation + Report)

Projects: Procedure
Groups - maximum of 4 students next week! 3 articles or other sources of information for each project Short assignments to prepare for each project Participation in class + Presentation (5 minutes) + Report (500 words) = Evaluation 4 weeks per project

Mid-Term Assessment (15%)


Multiple Choice 15 questions

Multiple Choice 25 questions

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