Seminars on Human Resource Management

Warid Telecom

Presenters: Kanwal Jamil Umair Usmani Shahid Jamil

Institute Of Management Sciences

INTRODUCTION
The Abu Dhabi Consortium led by His Highness Sheikh Nahayan Mubarak Al Nahayan owns Warid Telecom. The group is one of the largest in the Middle East and has diversified business range. One of the country's premier consumer banks

(CONTD.)
Warid Telecom (Pvt.) limited, which recently achieved the license to operate mobile services in Pakistan for US $291 million. Warid Telecom will focus on: Quality, Transparency, Innovation, Customer Friendliness and Simplicity in line with our Brand Values.

MISSION STATEMENT
We trust your experience with our service will be the best. We aim at making your mobile phone usage as productive and enjoyable as possible. We are looking forward to serve you. A sincere desire to offer you the latest services along with a high quality network and excellent customer services is the driving force in our work.

Companys Vision
Warid Telecoms vision is "to become the leader in national communications arena with a strong international presence. Warid Telecom's core brand values include: Quality Transparent Innovative Customer Friendly Simple

Shareholders
Now we look into major investors (shareholders) of Warid Telecom. These are as under

His Highness Sheikh Nahayan Mubarak Al Nahayan Member of the Royal Family of Abu Dhabi, Minister for Higher Studies and Chancellor of the University of Al Ain. His Excellency Sheikh Mohammed Bin Butti Hamid Al Hamid Chairman Abu Dhabi Municipality and Head of the Tribe. His Excellency Sheikh Suroor Bin Mohammed Al Nahayan Chamberlain of the Royal Amiri Courts and Member of the Royal Family of Abu Dhabi.

(CONTD.)
His Excellency Dr. Mana Saeed Al Otaiba Advisor to the President of the UAE & Ruler of Abu Dhabi (His Highness Sheikh Zaid Bin Sultan Al Nahayan) and ex Oil Minister of UAE. Bank Alfalah Limited The leading privately owned commercial bank. His Excellency Sheikh Saeed Bin Mohammed Al Nahayan Member of the Royal Family.

Upper Mgt Hierarchy of Warid Telecom in Pakistan

CEO

GM(HR)

GM(CS)

GM(S&M)

GM(Q A)

GM(D & P)

GM(ENG)

GM(

Human Resource Department of Warid Telecom

Mr. Zafar Iqbal is GM Human Resources of Warid Telecom (Pvt) Ltd.

HR ACTIVITIES IN WARID TELECOM

. Our emphasis will be on the following areas.

Job Analysis Recruitment and Selection Criteria Employees Orientation Employees Training and Development Employees benefits and compensation scheme HR Communication

JOB ANALYSIS
Why Conduct A Job Analysis? Activities Performed Required Performance Pay Roll Policies Work Schedule Leaves

Recruitment and Selection

The first goal of recruiting is to communicate the position in such a way that job seekers respond. External search. The job opening notification that was put on Institute of Management Science was like this, At Warid Telecom, we are looking for graduates who want to assume responsibility and wish to become part of the fast growing cellular telephone business. Fresh graduates can apply as no previous sales experience is required.

The selection process:

In Warid Telecom once the applicants CVs are received, selection activities follow this standard pattern. 1: Initial screening interview on telephone. 2: Completing any missing information. 3: Employment written tests. 4: Comprehensive interview 5: Conditional job offer 6: Permanent job offer

(CONTD.)
Job applicant receives the phone call interview In initial screening interview general questions are asked like What do you know about this job? How did you come to know? Do you have good listening and speaking abilities? What salary do you expect? Availability for written test?

(CONTD.)
Then the candidate is been called for employment written tests The candidate clearing this test receives the final interview call The panel of final interviewers includes General Manager Contact Center Manager Contact center Human Resource Manager Marketing department representative Supervisor contact center

HR Administration
Dress Code Working Hours Employees Security within office Compulsion of wearing Identity Cards Strong Communication Channel Meetings on regular basis regarding updates of HR Department Salary Packages

Salary Package Overview

Designation
General Manager Customer Services

Experience
14 Years +

Salary
100,000-120,000 70,000-90,000 40000-55000 20000-25000 12,000

Manager Contact Center 10 Years + Manager Inbound/Outbound Supervisor Customer Service Executive (Inbound) 7 Years + 4 Years + Fresh

Customer Service Fresh Executive (Outbound)

10,000

Employee Orientation
Welcome address by General Manager Introduction to managers, supervisors and department heads Organization History Objectives Procedures and rules HRM policies communicated ( Shift information) Introduction with co-workers

Employee Training
Strong commitment from upper management Active HR department Foreign experienced trainers On Job Training Management Games MAX Training Immediate Feed Back System Post Training Evaluation

Employees Compensation and Benefits scheme

Pay-for-performance Employee Categories M1 , M2 & M3 Complete Medical Coverage List of panel hospitals
Punjab Institute of Cardiology National Hospital Defense Doctors Hospital Surge mad Hospital Masood Hospital Adil Hospital Services Hospital

Employees Compensation and Benefits scheme

Group Life Insurance by EFU Alliance Pick and Drop Facility Membership of SHAPES

Thank You