Professional Documents
Culture Documents
Warid Telecom
INTRODUCTION
The Abu Dhabi Consortium led by His Highness Sheikh Nahayan Mubarak Al Nahayan owns Warid Telecom. The group is one of the largest in the Middle East and has diversified business range. One of the country's premier consumer banks
(CONTD.)
Warid Telecom (Pvt.) limited, which recently achieved the license to operate mobile services in Pakistan for US $291 million. Warid Telecom will focus on: Quality, Transparency, Innovation, Customer Friendliness and Simplicity in line with our Brand Values.
MISSION STATEMENT
We trust your experience with our service will be the best. We aim at making your mobile phone usage as productive and enjoyable as possible. We are looking forward to serve you. A sincere desire to offer you the latest services along with a high quality network and excellent customer services is the driving force in our work.
Companys Vision
Warid Telecoms vision is "to become the leader in national communications arena with a strong international presence. Warid Telecom's core brand values include: Quality Transparent Innovative Customer Friendly Simple
Shareholders
Now we look into major investors (shareholders) of Warid Telecom. These are as under
His Highness Sheikh Nahayan Mubarak Al Nahayan Member of the Royal Family of Abu Dhabi, Minister for Higher Studies and Chancellor of the University of Al Ain. His Excellency Sheikh Mohammed Bin Butti Hamid Al Hamid Chairman Abu Dhabi Municipality and Head of the Tribe. His Excellency Sheikh Suroor Bin Mohammed Al Nahayan Chamberlain of the Royal Amiri Courts and Member of the Royal Family of Abu Dhabi.
(CONTD.)
His Excellency Dr. Mana Saeed Al Otaiba Advisor to the President of the UAE & Ruler of Abu Dhabi (His Highness Sheikh Zaid Bin Sultan Al Nahayan) and ex Oil Minister of UAE. Bank Alfalah Limited The leading privately owned commercial bank. His Excellency Sheikh Saeed Bin Mohammed Al Nahayan Member of the Royal Family.
CEO
GM(HR)
GM(CS)
GM(S&M)
GM(Q A)
GM(D & P)
GM(ENG)
GM(
Job Analysis Recruitment and Selection Criteria Employees Orientation Employees Training and Development Employees benefits and compensation scheme HR Communication
JOB ANALYSIS
Why Conduct A Job Analysis? Activities Performed Required Performance Pay Roll Policies Work Schedule Leaves
(CONTD.)
Job applicant receives the phone call interview In initial screening interview general questions are asked like What do you know about this job? How did you come to know? Do you have good listening and speaking abilities? What salary do you expect? Availability for written test?
(CONTD.)
Then the candidate is been called for employment written tests The candidate clearing this test receives the final interview call The panel of final interviewers includes General Manager Contact Center Manager Contact center Human Resource Manager Marketing department representative Supervisor contact center
HR Administration
Dress Code Working Hours Employees Security within office Compulsion of wearing Identity Cards Strong Communication Channel Meetings on regular basis regarding updates of HR Department Salary Packages
Experience
14 Years +
Salary
100,000-120,000 70,000-90,000 40000-55000 20000-25000 12,000
Manager Contact Center 10 Years + Manager Inbound/Outbound Supervisor Customer Service Executive (Inbound) 7 Years + 4 Years + Fresh
10,000
Employee Orientation
Welcome address by General Manager Introduction to managers, supervisors and department heads Organization History Objectives Procedures and rules HRM policies communicated ( Shift information) Introduction with co-workers
Employee Training
Strong commitment from upper management Active HR department Foreign experienced trainers On Job Training Management Games MAX Training Immediate Feed Back System Post Training Evaluation
Thank You