ASSESSMENT CENTRE

INTRODUCTION :

DEFINATION :

NEED OF ASSESSMENT CENTRE :

 ASSESSMENT

ASSESSMENT

CENTRE ARE NOT

Multiple -Interview processes Psychometric test batteries Reliance on specific technique Single assessor assessment using variety of techniques

CENTRE ARE
Which measure multiple factors Must use multiple assessment techniques Must have multiple observers or assessors Overall evaluation of behaviuor

Clear and stated objectives. Total commitment on the part of the top management. Open channels of communication in the organisation. Employee trust and faith in organisation. Management clarity about the objectives of the programme

1.

INTELLECTUAL

2.

DYNAMIC
INTERPERSONAL BUISNESS RELATED

3.

4.

Knowledge of target organisation and job Better manager in terms of managerial criteria General high level of maturity Interest in people Systematic and well organised A perspective observer who listens well Generally free from biases High personal work standard Has a track record of councelling and developing staff

1.
2. 3. 4. 5. 6. 7. 8.

Briefing Conducting exercise Observation Recording Classification Writing of rating sheet Rating Integration

 GROUP

ACTIVITY CASE STUDIES PSYCOMETRIC TESTING ROLE PLAY INTERVIEW APTITUDE TEST PRESENTATION

 Provide

criteria for selection and promotion Selection of promising candidates Provides forecasts Training and development needs Data of human resource planning Reduction in raters personal bias.

Deven Gandhi has been employed for 4 years in the accounts department of a large automobiles service station in mumbai. The service station is the beggest one in mumbai and is a listed company in mumbai stock exchange, employing over 650 employees. The accounts department consists of 22 employees mostly commerce graduates with professional qualifications like CA, ICWA, ICSI, CFA to their credit. Since the service station is the authorized dealer for most car manufacturers in India, it has to serve the need of large customers in and around mumbai.

 To

improve operational efficiency the account section has been fully computerized and an assessment centre has been organized to develop the skills of the workers. The manager has been asked by the management to conduct a random sampling of the quantity and quality of the employee output after the computerisation programme is over. In the assessment centre ratings it was found that deven gandhi was of introvert nature. He could not mix up with people easily.

 The

raters suggested that intially mr. gandhi should be given task with people of his comfort zone and then slowly step by step he should be exposed with other groups of the organization also.