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Roadmap
Introduction Organization Structures Master Data Sales Shipping Billing Business Processes Reporting

Order Mgmt. Shipping / Transportation Billing / Invoicing Sales Support Sales Information MRP Purchasing Goods Movements Invoice Verification Inventory Mgmt Warehouse Mgmt. Vendor Evaluation Purchasing Information Sales Planning (SOP) Production Planning MRP/MRP2 Forecasting Capacity Planning Production Activity Costing Project Management Quality Planning Quality Inspection Quality Control Quality Documentation Quality Information Maintenance & Inspection Planning Processing of plant Maint. orders Mgmt.of completion confirmations History Mgmt. Plant Maintenance Info.

SD
Sales & Distribution

General Ledger Accounts Receivable Accounts Payable Cash Management Financial Controlling Consolidation Financial Assets Mgmt. Inter-company Accounting Foreign Currencies & Taxation

FI
Financial Accounting

MM PP
Materials Mgmt.. Production Planning

CO
Controlling

AM

Cost Element Actg.. Cost Center Actg. Activity Based Costing Activities & Services Costing Order and Project Actg. Technical Asset. Mgmt. Investment Control Traditional Asset Actg. Investment Mgmt. Funds Mgmt. Resource Mgmt. Quality Control Time Mgmt. Automate Business Processes Supports all Modules Result of the ICOEs Industry specific functionality

R/3
HR IS
Industry Solutions

Fixed Assets Mgmt..

QM

Quality Management PM Plant Maintenance

PS Central Repository Project of Information WF System

Workflow Human Resources

Payroll Time Mgmt. Travel Expense Actg. Benefits Recruitment

Workforce Planning Training Admin. Organization Mgmt. Personnel Planning Personnel Admin.

SDWhat for art thou?

Sales Shipping Billing Master Data

Sales Info System

Transportation Sales Support Foreign Trade

Sales

Nerve center for Business functionality Inquiries & Quotes customer order Sales Orders management Returns Highly customizable Contracts & Scheduling Support for simple and Agreements Consignment complex pricing Rush Orders & Cash Sales Integrated ATP Back Orders & Subsequent Integrated credit Deliveries management Credit & Debit Memo
Requests

Shipping
Outbound Logistics

Picking, Packing & Inventory management Generate Shipping Documents

Returns Deliveries & Stock Transfer

Process management through work lists

and deadlines

Billing
Invoicing automated or manual Comprehensive set of billing functions Linked documents e.g. invoice &

credit memo Real-time integration with FI Pricing / Re-pricing functionality

Master Data

Detailed information and functionality defined for customers, materials and pricing Flexible data structures that support the business environment Specialized master data to support sales order processing

SIS

Flexible tool that allows you to collect, consolidate, and utilize data from sales and distribution processing A component of the Logistics Information System (LIS)

Transportation
Transportation Management

Transport Routes legs and transit time Deadline management critical dates Shipment monitoring actual dates vs. planned dates Transportation Scheduling coordinating transportation to shipping schedule

Computer-Aided Sales / Sales Support

Provides the functionality to support the staff

involved in business development and customer service processes Primary functions Sales Prospects Contact Persons Competitors & Competitive Products Sales Activities Direct Marketing

Foreign Trade

Scaled export control: country, customer, product, point in time Export license management Supported by comprehensive master data: embargo/boycott, Table of Denial, etc. Facility for standard government reporting NAFTA, EU Integrated in Sales and Shipping functionality

SD Document Flow and System Integration

CAS Sales
Sales Activities Inquiry

Quotation SI S
Subsequent Delv. Free of Charge

Contract

Rush Order

Sales Order

Returns

Scheduling Agreement

M M

Shipping
Debit Memo

Delivery

Transport Credit Memo

Billing

Invoice

FI

SAP Organization Structure

Client Credit Control Area Business Area Chart of Accounts Control Area

Company Distribution Channel

Shipping Point Loading Point

Purchasing Org.
Purchasing Group

Plant

Sales Organization
Sales Office Sales Group

Division
Sales Area

Storage Location Transportation Planning Pt.

Sales
Company Code Game Keeper
Sales Organization Puzzles Sales Organization Electronic Distribution Channel Direct

Distribution Channel Direct

Distribution Channel Wholesale

Division Puzzles

Division Video Games

Sales
Company

Sales Organization 1
Distribution Channel I

Sales Organization 2
Division A Division B Division C Division B Division C

Division A Division B Division C

Distribution Channel II

Division A Division B

Internal Sales
Sales Area (Game Keeper; Direct ; Puzzles)

Sales Office Eastern

Sales Office Southern

Sales Office Western

Sales Group Northeast

Sales Group Atlantic

Sales Group Mid-South

Sales Group South

Sales Group Rocky Mtns

Sales Group West Coast

Shipping and Transportation

Plant

Transportation Planning Pt Shipping & Traffic Office

Shipping Pt Express

Shipping Pt Freight Dock

Loading Pt Docks 1 - 4

Loading Pt Docks 5 & 6

Loading Pt Dock 1

Exercises

Create User Parameters

Assign an organization structure to a parameter value. The system will copy these parameters into the fields of transaction documents.

Business Partners
Sold-to Ship-to Sales Employee Credit Mgr.

Partner Functions

Bill-to Payer

Carrier Contacts

Account Groups
Sold-to Ship-to Sales Employee One-time Customer Etc. Definable

Account Groups

Bill-to Payer

Customer Master
General Data
Address Control Marketing Unloading Point Foreign Trade Contact Persons
Account Mgmt. Payment Transactions Correspondence Insurance Sales Shipping Billing Output Partner functions

Company Code Data

Sales & Distribution Data

Business Partners, cont.

Example 1
Sold-to #: 123 Company Code: CC Sales Area: SO-A, DC-A, Div-A

Example 2
Sold-to #: 123 Company Code: CC Sales Area: SO-A, DC-A, Div-A

Ship-to #: 123 Bill-to #: 123 Payer #: 123

Ship-to #: 123 Ship-to #: 234 Ship-to #: 393

Bill-to #: 123 Bill-to #: 654 Payer #: 123

Business Partners, cont.

Example 3
Sold-to #: 123 Company Code: CC Sales Area: SO-A, DC-A, Div-A Sales Area: SO-A, DC-A, Div-B

Ship-to #: 123
Ship-to #: 234 Ship-to #: 393

Ship-to #: 123
Ship-to #: 393 Bill-to #: 123

Bill-to #: 123 Bill-to #: 654 Payer #: 123

Payer #: 123

Exercises

Create customers (sold-to) master records Create a Ship-to Partner Assign the Ship-To Partner to a Sold-To Partner

Material Master
General Data
Material number & type Description Unit of measure Weight / Volume Division

Plant Specific Data

MRP Profile Production Accounting / Costing

Export data

Storage Location Data

Storage Conditions Temperature Conditions

Sales Area Data

Delivering plant Sales texts Sales unit of measure Shipping data Pricing groups

Material Master Organization Structure Relationship

Material# : 1090 Description: Mt. Rushmore

Distribution Channel

Storage Location Plant

Sales Organization

Material Master Stock (Inventory) Overview

Exercises

Create sales views for materials (sold-to) master records Check the stock level (inventory)

Pricing
Prices
Material Price list Customer specific Other

Taxes
Federal State County Local Other

Freight
Incoterms Other

Discounts & Surcharges

Customer Material Price group Mat. Pricing group Customer/material Cust./matl. pr. group Price group / material Price grp./mat. pr. Grp Free Goods (Internal & External) Other

Pricing Scales
Sales Org. Dist.Ch. US01 WH Customer 123678 Material MAT-12

Validity Period Valid from: 01/01/98 Valid to : 12/31/2001

Scale quantity From 1 100 1000 UoM ea ea ea Rate 10.00 9.00 7.50 Unit USD USD USD 1 By Uom 1 1 ea ea ea

Exercises

Create material prices Create a customer specific material price Create a customer specific discount

Business Documents SD Document Types

Inquiry Quotation Sales Order Rush Order Cash Sale Delivery Free of Charge Returnable Packaging Debit/Credit Memo Request Returns Scheduling Agreement Consignment Contract

Structure of Sales Documents

Header Line item Schedule line Line Item Schedule line Schedule line
Material (product) Quantity Alt. Ship-to Pricing Business data Delivery date Quantity Shipping data Procurement data Partial delivery data Business data Pricing Partner Output Texts P.O. data Sales area data

Features in functionality... Information in Sales Documents

Exercises

Create a sales order Challenge

View header business data View order with different Overview tabs View item pricing Change the delivery date (hint: use fast change of functionality)

SD Document Flow and System Integration

CAS Sales
Sales Activities

Inquiry

Quotation
SI S
Subsequent Delv. Free of Charge

Contract

Rush Order

Sales Order

Returns

Scheduling Agreement

M M

Shipping
Debit Memo

Delivery

Transport Credit Memo

Billing

Invoice

FI

Inquiry

Quotation

Exercises

Create an inquiry Create a quotation Challenge

View item business data Create header and item texts

SD Document Flow and System Integration

CAS Sales
Sales Activities

Inquiry

Quotation
SI S
Subsequent Delv. Free of Charge

Contract

Rush Order

Sales Order

Returns

Scheduling Agreement

M M

Shipping
Debit Memo

Delivery

Transport Credit Memo

Billing

Invoice

FI

Contracts
Contract
Sold-to : ABC Company Material PUZ-001 Qty 10000 Valid from : 05/01/1998 Valid to : 04/30/1999 Description Grand Canyon, 24x18, 2000 pc

Release Order Release Order

Contracts

Scheduling Agreements
Scheduling Agreement
Sold-to : ABC Company Valid from : 05/01/1998 Valid to : 12/31/1998 Material Qty Description PUZ-002 1200 Mt. Rushmore, 24x18, 2000 pc Dlv. Date Qty 6/1/1998 300 8/1/1998 300 Schedule Lines 10/1/1998 600

Delivery 6/1/1998 Delivery 8/1/1998 Delivery 10/1/1998

Scheduling Agreements

Scheduling Agreements

Exercises

Create a contract Create a scheduling agreement

Creating New Documents By Referencing Existing Documents

Inquiry

Quotation

Quotation

Contract

Order

Order

Exercises

Create a sales order referencing a quotation Create a sales order referencing a contract Challenge

Check the contract to see how the referencing sales order impacted the quantities

Sales Processing Functions

Document Flow Delivery Scheduling Availability Check Requirements Transfer

Credit Management
Pricing

Credit Management
Credit master data for customer (FI & SD)
Customer Credit Risk Credit Limit Credit Limit Used ABC Co. Medium $300,000 $225,000

Create Sales Order

Customer Net Amount ABC Co. $100,000

System Functions
Sales order credit block R/Mail to credit mgr., etc. No transfer of requirements

Credit Issue Resolved Change Sales Order

Credit block Reserve ATP inventory

Document Flow

Document Flow

Order Processing Functionality

Availability check & Transfer of requirements to MRP

mutual dependence delivery options: one-time, proposal

Pricing Credit check Shipping point & route determination Foreign trade & license processing

Key Sales Functionality

Delivery Scheduling

Requirements Transfer

Availability Check

Delivery Scheduling

Determines whether the customers requested delivery date can be met or if a new delivery date must be calculated. Automated scheduling of essential shipping activities

Backward Scheduling
Sales Order Date Material Availability Date Transportation Scheduling Date Loading Date Goods Issue Date Requested Delivery Date

Pick / Pack time
Loading time

Transit time

Availability Check

Transport. Lead time

Forward Scheduling
Sales Order Date Material Availability Date Requested Delivery Date
New Material Availability Date Confirmed Delivery Date

Backward Scheduling
Availability Check

Revised Delivery Schedule

Availability Check

Integrated with Delivery Scheduling to confirm inventory for the material availability date for an item Evaluates the complete scope of inventory, including all inward and outward movement of goods Proposes delivery options Integrated with Backorder Processing

Availability Check Scope of Check

Inbound
Inventory

Outbound
Sales reqmts. Delivery reqmts. Reservations Dependent reqmts.

Planned orders Production orders Purchase reqs. Purchase orders Replenishment lead time

Unrestricted stock Quality check Safety stock In transit Other plants

Availability Check

Availability Check

Availability Check

Availability Check Complete delivery on requested date

300

200

100

Time

Order Qty : 125 Order Date Material Availability Date Delivery Date

Availability Check Complete quantity on a later date

300

200

100

Time

Order Qty : 250 Order Date Orig. Mat. Avail. Date New Mat. Avail. Date Orig. Delivery Date New Delivery Date

Availability Check Partial Deliveries

300

200

100

Time

Order Qty : 250 Order Date Orig. Mat. Avail. Date Addl Mat. Avail. Date Orig. Delivery Date Addl Delivery Date

Transfer of Requirements
Header Line item Schedule line Schedule line Line Item Schedule line
Schedule line determines whether:
Availability Check is carried out Requirements are transferred to MRP

Transfer of Requirements

Foreign Trade & License Processing

Predefined trade areas NAFTA Automated reporting for trade areas Automated export control

license management embargo lists control by customer, country, product, point in time

Sales Tools
Sales functionality that is enhanced by specialized master data Tools for simplifying, expediting and customizing sales related data entry

Product Proposals Customer/Material Info Record

Material Listing/Exclusion Material Determination

Product Proposal
PP-1 10 20 30 Product Proposal Material Material Material Qty Qty Qty PP-5 10 20 30 Product Proposal Material Material Material Qty Qty Qty

Customer Master 101 3579 966 ABC Co. The Mart Big Guy Inc.

Sales Order #1000 Sales Order #1001 Sales Order #1002

Customer-Material Info Record

Sold-to Party: ABC Co. Valid from : 03/01/1998 Valid to : 12/31/9999 Material Description Matl-1 Matl-2 Matl-3 Customer Number ABC-P-1 ABC-P-14 ABC-P-7

Mt. Rushmore Grand Canyon Golden Gate Bridge

Material Listing / Exclusion

Material Listing Material Exclusion Customer 19 19 3400 3400 45 Material Matl-1 Matl-2 Matl-3 Matl-2 Matl-1

Customer 278 278 278 7784 45

Material Matl-1 Matl-2 Matl-3 Matl-2 Matl-2 Sales Order

Sold-to Party: 278 10 20 Matl-1 Matl-4 100 100

Material Determination a.k.a. Material Substitution Valid from : 03/01/1998

Valid to : Proposed reason: MatEntered Description Matl-1 Matl-2 Mt. Rushmore Grand Canyon 12/31/1999 0005 Automatic Material UoM Reason Matl-1x Matl-2x Ea Ea 0005 0005

Sales Order Sold-to Party: 278 10 Matl-1 Matl-1x 100

Exercises

Create a Customer-Material Info. Record Create a Product Proposal Assign the Product Proposal to a customer master record Create a Sales Order Referencing a Product Proposal Create a Sales Order Using Customer-Material Info. Record

Shipping Features

Flexible processing functionality to support shipping/delivery functions

Picking Packing Goods Issue Transportation Foreign Trade Cancel Goods Issue

Scheduling/Planning supported through work lists and deadline monitoring Tightly integrated to MM, FI, SD and WM

Types of Deliveries
Complete Delivery
Order

Delivery

Delivery

Partial Delivery

Order

Delivery Delivery

Order

Order Combination

Order Order

Delivery

Processing Deliveries
Shipping Point

Delivery Note
Status

Picking

Packing

Post Goods Issue

Outputs Pick list Packing list Bill of lading Labels

Status Overall Picking Picking Confirmation Packing Goods Movement

Delivery Document Processing

Delivery

Delivery Due List

Returns Delivery

Transfer Order

Delivery without Reference

Creating a Delivery

Manual delivery creation One-to-one with an order Provides greatest flexibility Process complete or partial deliveries
Order Delivery

Delivery Due List

Generates a work list of deliveries Processes deliveries and material transfers Can be scheduled to run in batch Automatically combines deliveries

Order Order
Order

Order Order

Delivery Delivery

Delivery Delivery

Delivery Due List

Delivery Due List

Picking

Packing

Post Goods Issue

Sales Order(SD)

D Picking e l I Packing v e r Post Goods Issue y

Delivery Status Overall: Completed Picking: Completed Packing: Completed Goods issue: Completed

Status & Schedule lines updated

General Ledger (FI)

Inventory 750

CGS 750

Inventory (MM)

Inventory level updated Goods Issue

Exercises

Process deliveries using the Delivery Due List Complete the delivery process Cancel PGI (Remember to un-cancel!) Challenge

Look at one of the orders, that has been delivered, check the:

Schedule line(s) Header & item status

Billing Overview

Automated invoicing relative to sales orders or deliveries and date based billing Robust pricing capability Functionality for credit and debit memos and rebate processing Integration with Financials and credit management

Billing Methods
Single Invoice
Order Order Order Order Delivery Delivery Delivery Delivery Invoice Invoice Invoice Delivery Invoice Invoice

Collective Invoice

Invoice Split

Order

Billing Document Processing

Billing Due List Individual / Manual

Generates a billing list from eligible documents (deliveries/orders) based on selection criteria

Creates a single invoice from an order or delivery

Billing Document Processing Individual Billing

Billing Document Processing Billing Due List

Billing Document Processing Billing Due List

Billing - Postings
General Ledger
Sales 4500 Customer 4300 A/R recon. 4300

Discount 200

Billing Plans

Billing Schedule Accumulated amount for a defined billing period Periodic Billing evenly proportioned amounts billed on a defined payment schedule. Installment amounts are calculated automatically Resource related consumed resources such as services or make-to-order production Milestone Billing Distributing the total amount over multiple billing dates

Exercises

Process Invoices Using the Billing Due List Challenge

Look at one of the orders, that has been delivered, check the:

Header & item status

View the Billing items and Accounting documents of any of the billing documents

Credit/Debit Memo Processing

Sales Order Credit Memo Request Debit Memo Request
Sales Shipping Billing Delivery

Invoice

Credit Memo

Debit Memo

Customer Return
Sales Order Delivery

Return
(Create)

Return
Delivery
(Returns) (Remove billing block)

Credit Memo

Sales

Shipping

Sales

Billing

Consignment
Consignment Fill-up
Delivery (1)

Consignment Issue
(Inventory at customer)

Delivery (2)

Invoice

Sales

Shipping

Billing

Free of Charge Delivery

Sales Order Delivery

Free of Charge Delivery Free of Charge Delivery

Sales

Delivery

2 Sales

Delivery Shipping

Exercises

Process a Customer Return

Create a Return Document Complete the Return Delivery Issue a Credit

Exercises

Complete a Sales Business cycle

Use your skills to walk through a sales cycle Quotation to Billing

SD Output & Reporting

Sales & Distribution

CAS Sales Activities Sales Letters Sales Activities & Sales Summary Direct Mailing

SALES Inquiry Conf. Quotation Order Ack. Contract Credit Alert Receipt

SHIPPING Delivery Note Picking List Packing List Bill of Lading

TRANSPORT Export Docs. Bill of Loading

BILLING Invoice Invoice List Credit Memo Debit Memo

Output Media
Email Internet
SD Document

Printed Documents

FAX

EDI Workflow

Sales Information System

Flexible information system designed to support business planning, forecasting and reporting Pre-defined catalog of performance measures and reports On-demand access to reports and exceptions Data maintained in a separate database

Data Flow & Functionality

LIS

Analysis (Reporting)

Transaction Information

SIS Planning

Data Warehouse

Early Warning

Reporting Tools

Value display - absolute or percentage Top N - top 10, top 100, etc. Sorting - ascending or descending ABC Classification Graphics - 2D, 3D

Reporting Tools

Standard Analysis

6 Pre-defined drill-down reports

Customer Material Sales Organization Shipping Point Sales Employee Sales Office

Customer Analysis

Sold-to party Period Sales Organization Distribution Channel Division Material

Customer Analysis

Material Analysis

Material Period Sales Organization Distribution Channel

Sales Organization Analysis

Sales Organization Period Distribution Channel Division Sales District Sold-to Party Material

Shipping Point Analysis

Shipping Point Period Route Forwarding Agent Destination Country

Sales Employee Analysis

Sales Employee Period Sales Organization Distribution Channel Division Sold-to Party Material

Sales Office Analysis

Sales Office Period Sales Organization Distribution Channel Division Sales Group

Accessing More SIS Reports

Exercises

Review the information collected by SIS Have some fun and play with the different reports, functions and graphics