Effective Interpersonal

Relationship

Communication and Non

Verbal Communication
Communication
reciprocal exchange of
ideas between or among
persons
Transference and
understanding of meaning.
Form of writing, reading,
listening and speaking.
 Functions
•Acts to control behavior.
•Fosters motivation.
•Emotional expression
•Provides information
 Mo de s
• Verbal - written/spoken
• Non-verbal - posture, tone of
voice, facial expression
Communication Process

•Message
•Channel
•Receiver
•Feedback
 Non Verbal Communication
• Body movement, intonations or
emphasis we give to words
• Facial expressions
• Physical distance between the
sender and receiver
 Body L ang uag e

* conveys the extent to which an

individual likes another and is
interested in his or her views.

*relative perceived status between a

sender and receiver.
 Body Language

*complicates verbal communication.

*body position or movement does not

have a precise or universal meaning but
when linked with spoken language gives
fuller meaning.
Ther ape uti c Co mmun icat ion

• A way of interacting in a
purposeful manner to promote
the client’s ability to express
his thoughts and feelings
openly.
 Characteristics

•Appropriate
•Efficiency
•Flexibility
•Feedback
 Blocks in Communication
• Changing the subject.
• Stating personal opinions.
• False Reassurance
• Jumping to conclusions
• Inappropriate
medical/nursing knowledge
 Barriers in Communication
Belittling
Interrupting / ignoring
Giving advice

Social response
Changing the subject
Approving / disapproving
Moralizing
 Techniques
• Giving info.
• Clarification.
• Exploration.
• Reality.
• Consensual validation.
• Focusing.
• Observations.
• Encourage comparisons.
Accepting
E.g. Yes, that must have been difficult for you.
Acknowledging or giving recognition
E.g. I noticed that you've fixed your bed.
Asking direct questions
E.g. How does your wife feel about your
hospitalization?
Clarifying
E.g. I'm not sure that I understand what you are
trying to say.
Confronting or presenting reality
E.g. I see no bats flying in this room.
Encouraging comparison
E.g. Has this ever happened before?
Encouraging description
E.g. How do you feel when you take your
medication?
Encouraging evaluation
E.g. Does participating in group therapy enable
you to discuss your feelings?
Exploring
E.g. Tell me more about your job. Would you
describe your responsibilities?
Focusing – assisting a patient to explore specific
topic
Giving broad openings or asking open-ended
questions
E.g. Is there something you'd like to do?
Informing – giving needed facts
E.g. I'll be your nurse for today, from 7:00 until
3:00 this afternoon.
Making observations
E.g. You appear to be angry. / I noticed that
you're trembling.
Offering general leads
E.g. Go on. / You were saying…